Pennsylvania › Berks County › Reading
Complete Care At Berkshire LLC
5501 Perkiomen Avenue, Reading, PA 19606
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 130 beds, Complete Care At Berkshire LLC serves Reading in Berks County, Pennsylvania and has taken Medicare and Medicaid residents since 1994.
CMS gives it 4 of 5 stars overall, above the Pennsylvania median of 3; the health inspection rating is 3, staffing 3 and quality measures 5.
Inspectors recorded 12 health deficiencies across the three most recent survey cycles (7, 1, 4 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 9.2 per 100 beds, fewer than the state median of 22.2.
CMS lists 1 penalty in the period covered: fines totalling $13K.
Reported nurse staffing is 3.3 hours per resident per day (0.6 RN), close to the Pennsylvania median of 3.6; nursing staff turnover is 39.1%.
Compared with county, state and nation
| Measure | This facility | Berks Co. median | Pennsylvania median | US average |
|---|---|---|---|---|
| Overall star rating | 4 | 4 | 3 | 3.0 |
| Health citations, 3 cycles | 12 | 12 | 26 | 28.7 |
| Citations per 100 beds | 9.2 | 6.9 | 22.2 | 26.8 |
| Total nurse hours per resident day | 3.3 | 3.5 | 3.6 | 3.9 |
| RN hours per resident day | 0.6 | 0.6 | 0.7 | 0.7 |
| Nursing staff turnover | 39.1% | 39.1% | 44.3% | 45.8% |
| Fines listed | $13,070 | $0 | $0 | — |
County and state figures are medians across facilities (15 in the county, 656 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Pennsylvania average per facility for the same cycle, as published by CMS. Standard health survey dates: 20 Nov 2025, 21 Nov 2024.
Severity mix: J ×1 D ×7 E ×3 F ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 17 Jun 2026 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 13 Jul 2026 |
| 20 May 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 19 May 2026 |
| 25 Apr 2026 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 20 May 2026 |
| 20 Mar 2026 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Complaint investigation | 17 Apr 2026 |
| 20 Nov 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 6 Jan 2026 |
| 20 Nov 2025 | F0605 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Standard survey | 6 Jan 2026 |
| 20 Nov 2025 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 6 Jan 2026 |
| 21 Nov 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 9 Dec 2024 |
| 15 Dec 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 13 Feb 2024 |
| 15 Dec 2023 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 13 Feb 2024 |
| 15 Dec 2023 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 13 Feb 2024 |
| 15 Dec 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 13 Feb 2024 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 25 Apr 2026 | Fine | $13,070 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Pennsylvania average. Turnover: nursing staff 39.1%, RNs 41.2%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Pennsylvania median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 11.9% | 15.9% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.3% | 0.4% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 2.2% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.1% | 2.9% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.7% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 17.1% | 16.1% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.8% | 4.5% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 5.7% | 17.2% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Chain: Complete Care (85 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Pc Pa Opcos LLC | 5% or greater direct ownership interest | 100% | 05/01/2021 |
| Pc Wta Opco Holdco LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 05/01/2021 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Berks County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Berks Heim Nursing & Rehabilitation | Leesport | 420 | 5 | 4 | 5 | 9 | 2.1 | — | 3 Dec 2025 |
| Highlands At Wyomissing | Wyomissing | 80 | 5 | 5 | 5 | 5 | 6.3 | — | 21 May 2025 |
| Lutheran Home At Topton, The | Topton | 194 | 5 | 4 | 4 | 12 | 6.2 | — | 18 Sep 2025 |
| Phoebe Berks | Wernersville | 119 | 5 | 5 | 4 | 5 | 4.2 | — | 18 Mar 2026 |
| Transitional Sub-Acute Unit | Wyomissing | 50 | 5 | 5 | 5 | 0 | 0.0 | — | — |
| Mifflin Center | Shillington | 136 | 4 | 4 | 2 | 18 | 13.2 | — | 12 Mar 2026 |
| Spruce Manor Nursing & Rehabilitation Center | West Reading | 184 | 4 | 4 | 2 | 8 | 4.3 | — | 24 Apr 2026 |
| Wyomissing Health and Rehabilitation Center | Reading | 103 | 4 | 4 | 3 | 16 | 15.5 | — | 16 Mar 2026 |
All 15 facilities in Berks County
Questions and answers
How many deficiencies has Complete Care At Berkshire LLC been cited for?
12 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Pennsylvania median is 26 per facility.
Has Complete Care At Berkshire LLC been fined?
Yes. CMS lists fines totalling $13K in the period covered.
How does staffing at Complete Care At Berkshire LLC compare?
Reported total nurse staffing is 3.3 hours per resident per day against a Pennsylvania median of 3.6 and a national average of 3.9.
Who operates Complete Care At Berkshire LLC?
It is part of the Complete Care chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Pc Pa Opcos LLC and Pc Wta Opco Holdco LLC. Individual owners and managers are not listed on this site.
When was Complete Care At Berkshire LLC last inspected?
The most recent survey or investigation in the CMS record is dated 17 Jun 2026; the most recent standard health survey was 20 Nov 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.