Hawaii › Kauai County › Koloa
Hale Kupuna Heritage Home, LLC
4297a Omao Road, Koloa, HI 96756
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Hale Kupuna Heritage Home, LLC is a For-profit, limited liability company nursing home in Koloa, Hawaii, certified for 84 beds and caring for about 45 residents a day.
CMS gives it 4 of 5 stars overall, equal to the Hawaii median; the health inspection rating is 3, staffing 5 and quality measures 3.
Inspectors recorded 25 health deficiencies across the three most recent survey cycles (8, 7, 10 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 29.8 per 100 beds, fewer than the state median of 39.8.
CMS lists 1 penalty in the period covered: fines totalling $11K.
Reported nurse staffing is 4.2 hours per resident per day (1.6 RN), close to the Hawaii median of 4.6; nursing staff turnover is 29.5%.
Compared with county, state and nation
| Measure | This facility | Kauai Co. median | Hawaii median | US average |
|---|---|---|---|---|
| Overall star rating | 4 | 4 | 4 | 3.0 |
| Health citations, 3 cycles | 25 | 23 | 34 | 28.7 |
| Citations per 100 beds | 29.8 | 33.6 | 39.8 | 26.8 |
| Total nurse hours per resident day | 4.2 | 4.2 | 4.6 | 3.9 |
| RN hours per resident day | 1.6 | 1.7 | 1.6 | 0.7 |
| Nursing staff turnover | 29.5% | 29.5% | 32.2% | 45.8% |
| Fines listed | $10,628 | $0 | $8,018 | — |
County and state figures are medians across facilities (5 in the county, 43 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Hawaii average per facility for the same cycle, as published by CMS. Standard health survey dates: 12 Mar 2026, 6 Sep 2024.
Severity mix: G ×1 D ×15 E ×6 F ×3
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 12 Mar 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation (under dispute review) | 26 Apr 2026 |
| 12 Mar 2026 | F0565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | E | Standard survey | 26 Apr 2026 |
| 12 Mar 2026 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Standard survey | 26 Apr 2026 |
| 12 Mar 2026 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 26 Apr 2026 |
| 12 Mar 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 26 Apr 2026 |
| 12 Mar 2026 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 26 Apr 2026 |
| 12 Mar 2026 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Standard survey | 26 Apr 2026 |
| 12 Mar 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 26 Apr 2026 |
| 6 Sep 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 21 Oct 2024 |
| 6 Sep 2024 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 21 Oct 2024 |
| 6 Sep 2024 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Standard survey | 21 Oct 2024 |
| 6 Sep 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 17 Jul 2024 |
| 6 Sep 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 21 Oct 2024 |
| 6 Sep 2024 | F0610 | Respond appropriately to all alleged violations. | D | Standard survey | 21 Oct 2024 |
| 6 Sep 2024 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Standard survey | 21 Oct 2024 |
| 22 Sep 2023 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | F | Standard survey | 1 Nov 2023 |
| 22 Sep 2023 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Standard survey | 1 Nov 2023 |
| 22 Sep 2023 | F0676 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | Standard survey | 1 Nov 2023 |
| 22 Sep 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 1 Nov 2023 |
| 22 Sep 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 1 Nov 2023 |
| 22 Sep 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 1 Nov 2023 |
| 22 Sep 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 1 Nov 2023 |
| 22 Sep 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 1 Nov 2023 |
| 22 Sep 2023 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Standard survey | 1 Nov 2023 |
| 22 Sep 2023 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | D | Standard survey | 1 Nov 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 12 Mar 2026 | Fine | $10,628 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Hawaii average. Turnover: nursing staff 29.5%, RNs 20.0%; — administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Hawaii median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 29.1% | 16.8% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.8% | 0.6% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 2.8% | 1.7% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.2% | 1.2% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 0.9% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 25.6% | 20.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.1% | 3.0% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 9.8% | 11.4% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Chain: Ohana Pacific Management Co. (6 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Ohana Pacific Management Company Inc | Operational/managerial control | NOT APPLICABLE | 11/12/2009 |
| Ohana Pacific Management Company Inc | Adp of the snf | NOT APPLICABLE | 12/16/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Kauai County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Garden Isle Healthcare and Rehabilitation Center | Lihue | 110 | 5 | 4 | 5 | 37 | 33.6 | — | 21 Feb 2025 |
| Samuel Mahelona Memorial Hospital | Kapaa | 66 | 5 | 4 | 5 | 18 | 27.3 | — | 14 May 2026 |
| Kauai Care Center | Waimea | 53 | 3 | 3 | 4 | 23 | 43.4 | — | 20 Feb 2026 |
| Kauai Veterans Memorial HospitalSFF Candidate | Waimea | 20 | 2 | 1 | 5 | 21 | 105.0 | $35K | 10 Sep 2024 |
All 5 facilities in Kauai County
Questions and answers
How many deficiencies has Hale Kupuna Heritage Home, LLC been cited for?
25 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Hawaii median is 34 per facility.
Has Hale Kupuna Heritage Home, LLC been fined?
Yes. CMS lists fines totalling $11K in the period covered.
How does staffing at Hale Kupuna Heritage Home, LLC compare?
Reported total nurse staffing is 4.2 hours per resident per day against a Hawaii median of 4.6 and a national average of 3.9.
Who operates Hale Kupuna Heritage Home, LLC?
It is part of the Ohana Pacific Management Co. chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Ohana Pacific Management Company Inc. Individual owners and managers are not listed on this site.
When was Hale Kupuna Heritage Home, LLC last inspected?
The most recent survey or investigation in the CMS record is dated 12 Mar 2026; the most recent standard health survey was 12 Mar 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.