Washington › King County › Federal Way
Hallmark Manor
32300 First Avenue South, Federal Way, WA 98003
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 147 beds, Hallmark Manor serves Federal Way in King County, Washington and has taken Medicare and Medicaid residents since 1987.
CMS gives it 2 of 5 stars overall, below the Washington median of 3; the health inspection rating is 2, staffing 3 and quality measures 4.
Inspectors recorded 60 health deficiencies across the three most recent survey cycles (20, 20, 20 by cycle, most recent first), 2 of them at the actual-harm or immediate-jeopardy level. That is 40.8 per 100 beds, about the same as the state median of 50.0.
CMS lists 1 penalty in the period covered: fines totalling $32K.
Reported nurse staffing is 3.6 hours per resident per day (0.8 RN), close to the Washington median of 4.1; nursing staff turnover is 29.4%.
Compared with county, state and nation
| Measure | This facility | King Co. median | Washington median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 60 | 54 | 46 | 28.7 |
| Citations per 100 beds | 40.8 | 51.7 | 50.0 | 26.8 |
| Total nurse hours per resident day | 3.6 | 4.2 | 4.1 | 3.9 |
| RN hours per resident day | 0.8 | 1.0 | 0.9 | 0.7 |
| Nursing staff turnover | 29.4% | 41.0% | 43.2% | 45.8% |
| Fines listed | $32,175 | $8,278 | $17,388 | — |
County and state figures are medians across facilities (47 in the county, 193 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Washington average per facility for the same cycle, as published by CMS. Standard health survey dates: 13 May 2025, 6 Mar 2024.
Severity mix: G ×2 D ×35 E ×20 F ×3
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 28 May 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Complaint investigation | 18 Jun 2026 |
| 13 May 2025 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | E | Standard survey | 19 Jun 2025 |
| 13 May 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Standard survey | 19 Jun 2025 |
| 13 May 2025 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Standard survey | 19 Jun 2025 |
| 13 May 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 19 Jun 2025 |
| 13 May 2025 | F0637 | Assess the resident when there is a significant change in condition | D | Standard survey | 19 Jun 2025 |
| 13 May 2025 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 19 Jun 2025 |
| 13 May 2025 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 19 Jun 2025 |
| 13 May 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 19 Jun 2025 |
| 13 May 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 19 Jun 2025 |
| 13 May 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 19 Jun 2025 |
| 13 May 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 19 Jun 2025 |
| 13 May 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 19 Jun 2025 |
| 13 May 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 19 Jun 2025 |
| 13 May 2025 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Standard survey | 19 Jun 2025 |
| 13 May 2025 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 19 Jun 2025 |
| 13 May 2025 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 19 Jun 2025 |
| 13 May 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 19 Jun 2025 |
| 13 May 2025 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Standard survey | 19 Jun 2025 |
| 13 May 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 19 Jun 2025 |
| 19 Aug 2024 | F0801 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. | F | Complaint investigation | 19 Oct 2024 |
| 19 Aug 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Complaint investigation | 19 Oct 2024 |
| 12 Jun 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Complaint investigation | 28 Jun 2024 |
| 10 May 2024 | F0773 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. | E | Complaint investigation | 24 May 2024 |
| 10 May 2024 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 24 May 2024 |
| 6 Mar 2024 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | E | Standard survey | 5 Apr 2024 |
| 6 Mar 2024 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | E | Standard survey | 5 Apr 2024 |
| 6 Mar 2024 | F0759 | Ensure medication error rates are not 5 percent or greater. | E | Standard survey | 5 Apr 2024 |
| 6 Mar 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 5 Apr 2024 |
| 6 Mar 2024 | F0806 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | E | Standard survey | 5 Apr 2024 |
| 6 Mar 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 5 Apr 2024 |
| 6 Mar 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 5 Apr 2024 |
| 6 Mar 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 5 Apr 2024 |
| 6 Mar 2024 | F0637 | Assess the resident when there is a significant change in condition | D | Standard survey | 5 Apr 2024 |
| 6 Mar 2024 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 5 Apr 2024 |
| 6 Mar 2024 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 5 Apr 2024 |
| 6 Mar 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 5 Apr 2024 |
| 6 Mar 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 5 Apr 2024 |
| 6 Mar 2024 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 5 Apr 2024 |
| 6 Mar 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 5 Apr 2024 |
| 6 Mar 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 5 Apr 2024 |
| 6 Mar 2024 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 5 Apr 2024 |
| 6 Mar 2024 | F0744 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. | D | Standard survey | 5 Apr 2024 |
| 8 Nov 2022 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | F | Standard survey | 20 Dec 2022 |
| 8 Nov 2022 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | E | Standard survey | 20 Dec 2022 |
| 8 Nov 2022 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | E | Standard survey | 20 Dec 2022 |
| 8 Nov 2022 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard survey | 20 Dec 2022 |
| 8 Nov 2022 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | E | Standard survey | 20 Dec 2022 |
| 8 Nov 2022 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Standard survey | 20 Dec 2022 |
| 8 Nov 2022 | F0729 | Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining. | E | Standard survey | 20 Dec 2022 |
| 8 Nov 2022 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 20 Dec 2022 |
| 8 Nov 2022 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | E | Standard survey | 20 Dec 2022 |
| 8 Nov 2022 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 20 Dec 2022 |
| 8 Nov 2022 | F0881 | Implement a program that monitors antibiotic use. | E | Standard survey | 20 Dec 2022 |
| 8 Nov 2022 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 20 Dec 2022 |
| 8 Nov 2022 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 20 Dec 2022 |
| 8 Nov 2022 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 20 Dec 2022 |
| 8 Nov 2022 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 20 Dec 2022 |
| 8 Nov 2022 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 20 Dec 2022 |
| 8 Nov 2022 | F0888 | Ensure staff are vaccinated for COVID-19 | D | Standard survey | 20 Dec 2022 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 12 Jun 2024 | Fine | $32,175 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Washington average. Turnover: nursing staff 29.4%, RNs 38.1%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Washington median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 10.1% | 13.9% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.2% | 0.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.4% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.5% | 2.1% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 4.2% | 0.9% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 5.2% | 16.6% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.8% | 3.7% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 10.1% | 14.1% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Consolidated Resources Health Care Fund I Lp. Chain: Life Care Centers Of America (194 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Developers Investment Company Inc | Indirect ownership interest | NOT APPLICABLE | 08/23/1995 |
| Consolidated Resources Health Care Fund I LP | Operational/managerial control | NOT APPLICABLE | 03/01/1990 |
| Hcf Inc | Operational/managerial control | NOT APPLICABLE | 08/23/1995 |
| Life Care Centers of America, Inc. | Operational/managerial control | NOT APPLICABLE | 02/05/1990 |
| Crhc LLC | General partnership interest | NOT APPLICABLE | 01/01/2017 |
| Developers Investment Company Inc | Limited partnership interest | NOT APPLICABLE | 08/23/1995 |
| Fund I Investments Limited Partnership | Limited partnership interest | NOT APPLICABLE | 08/23/1995 |
| Hcf Inc | Limited partnership interest | NOT APPLICABLE | 08/23/1995 |
| Consolidated Resources Health Care Fund I LP | Adp of the snf | NOT APPLICABLE | 08/31/2000 |
| Fund I Investments Limited Partnership | Adp of the snf | NOT APPLICABLE | 08/31/2000 |
| Life Care Centers of America, Inc. | Adp of the snf | NOT APPLICABLE | 03/24/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in King County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Briarwood At Timber Ridge | Issaquah | 45 | 5 | 4 | 5 | 19 | 42.2 | — | 16 Dec 2025 |
| Covenant Shores Health Center | Mercer Island | 43 | 5 | 4 | 5 | 35 | 81.4 | — | 11 Feb 2026 |
| Fircrest Nursing Facility | Seattle | 110 | 5 | 4 | 4 | 36 | 32.7 | — | 7 Nov 2025 |
| Garden Terrace Healthcare Center of Federal Way | Federal Way | 70 | 5 | 3 | 5 | 46 | 65.7 | — | 12 Sep 2025 |
| Judson Park Health Center | Des Moines | 96 | 5 | 3 | 5 | 57 | 59.4 | — | 28 Aug 2025 |
| Mirabella | Seattle | 46 | 5 | 3 | 5 | 48 | 104.3 | $23K | 29 Apr 2026 |
| Queen Anne Healthcare | Seattle | 120 | 5 | 5 | 5 | 30 | 25.0 | — | 5 May 2026 |
| Redmond Care and Rehabilitation Center | Redmond | 139 | 5 | 4 | 4 | 26 | 18.7 | — | 13 Feb 2026 |
All 47 facilities in King County
Questions and answers
How many deficiencies has Hallmark Manor been cited for?
60 health deficiencies across the three most recent survey cycles, 2 at the actual-harm or immediate-jeopardy level. The Washington median is 46 per facility.
Has Hallmark Manor been fined?
Yes. CMS lists fines totalling $32K in the period covered.
How does staffing at Hallmark Manor compare?
Reported total nurse staffing is 3.6 hours per resident per day against a Washington median of 4.1 and a national average of 3.9.
Who operates Hallmark Manor?
It is part of the Life Care Centers Of America chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Developers Investment Company Inc, Consolidated Resources Health Care Fund I LP and Hcf Inc. Individual owners and managers are not listed on this site.
When was Hallmark Manor last inspected?
The most recent survey or investigation in the CMS record is dated 28 May 2026; the most recent standard health survey was 13 May 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.