Wisconsin › Sawyer County › Hayward
Hayward Health Services
10775 Nyman Ave, Hayward, WI 54843
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 50 beds, Hayward Health Services serves Hayward in Sawyer County, Wisconsin and has taken Medicare and Medicaid residents since 1989.
CMS gives it 3 of 5 stars overall, equal to the Wisconsin median; the health inspection rating is 3, staffing 4 and quality measures 2.
Inspectors recorded 17 health deficiencies across the three most recent survey cycles (12, 3, 2 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 34.0 per 100 beds, about the same as the state median of 31.8.
CMS lists 1 penalty in the period covered: fines totalling $13K.
Reported nurse staffing is 3.4 hours per resident per day (1.2 RN), close to the Wisconsin median of 4.0; nursing staff turnover is 37.8%.
Compared with county, state and nation
| Measure | This facility | Sawyer Co. median | Wisconsin median | US average |
|---|---|---|---|---|
| Overall star rating | 3 | 5 | 3 | 3.0 |
| Health citations, 3 cycles | 17 | 17 | 21 | 28.7 |
| Citations per 100 beds | 34.0 | 34.0 | 31.8 | 26.8 |
| Total nurse hours per resident day | 3.4 | 4.5 | 4.0 | 3.9 |
| RN hours per resident day | 1.2 | 1.2 | 0.9 | 0.7 |
| Nursing staff turnover | 37.8% | 51.9% | 46.2% | 45.8% |
| Fines listed | $12,649 | $12,649 | $0 | — |
County and state figures are medians across facilities (2 in the county, 323 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Wisconsin average per facility for the same cycle, as published by CMS. Standard health survey dates: 17 Dec 2025, 11 Sep 2024.
Severity mix: J ×1 D ×14 F ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 17 Dec 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 16 Jan 2026 |
| 17 Dec 2025 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 16 Jan 2026 |
| 17 Dec 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 16 Jan 2026 |
| 17 Dec 2025 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Standard survey | 16 Jan 2026 |
| 17 Dec 2025 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 16 Jan 2026 |
| 17 Dec 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 16 Jan 2026 |
| 17 Dec 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 16 Jan 2026 |
| 17 Dec 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 16 Jan 2026 |
| 17 Dec 2025 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 16 Jan 2026 |
| 17 Dec 2025 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 16 Jan 2026 |
| 17 Dec 2025 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 16 Jan 2026 |
| 17 Dec 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 16 Jan 2026 |
| 11 Sep 2024 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 9 Oct 2024 |
| 11 Sep 2024 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 9 Oct 2024 |
| 11 Sep 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 9 Oct 2024 |
| 14 Sep 2023 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | J | Standard survey | 15 Sep 2023 |
| 14 Sep 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 27 Sep 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 14 Sep 2023 | Fine | $12,649 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Wisconsin average. Turnover: nursing staff 37.8%, RNs 40.0%; 2 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Wisconsin median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 21.8% | 15.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.6% | 1.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 3.5% | 2.3% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 6.8% | 3.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 4.0% | 0.9% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 28.7% | 16.8% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.2% | 4.4% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 14.1% | 14.4% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Nsh Valley Of Hayward Llc. Chain: North Shore Healthcare (59 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| North Shore Healthcare LLC | 5% or greater indirect ownership interest | 100% | 03/01/2017 |
| North Shore Healthcare LLC | Operational/managerial control | NOT APPLICABLE | 03/01/2017 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Sawyer County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Water'S Edge | Hayward | 50 | 5 | 4 | 5 | 5 | 10.0 | — | 8 Aug 2025 |
All 2 facilities in Sawyer County
Questions and answers
How many deficiencies has Hayward Health Services been cited for?
17 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Wisconsin median is 21 per facility.
Has Hayward Health Services been fined?
Yes. CMS lists fines totalling $13K in the period covered.
How does staffing at Hayward Health Services compare?
Reported total nurse staffing is 3.4 hours per resident per day against a Wisconsin median of 4.0 and a national average of 3.9.
Who operates Hayward Health Services?
It is part of the North Shore Healthcare chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include North Shore Healthcare LLC and North Shore Healthcare LLC. Individual owners and managers are not listed on this site.
When was Hayward Health Services last inspected?
The most recent survey or investigation in the CMS record is dated 17 Dec 2025; the most recent standard health survey was 17 Dec 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.