Minnesota › Crow Wing County › Crosby
Heartwood
503 Heartwood Drive, Crosby, MN 56441
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Heartwood, in Crosby, Minnesota, is certified for 54 beds under non-profit, corporation ownership and belongs to the Presbyterian Homes & Services chain.
CMS gives it 5 of 5 stars overall, above the Minnesota median of 3; the health inspection rating is 4, staffing 5 and quality measures 2.
Inspectors recorded 7 health deficiencies across the three most recent survey cycles (2, 4, 1 by cycle, most recent first), none at the actual-harm level. That is 13.0 per 100 beds, fewer than the state median of 30.0.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 4.3 hours per resident per day (1.5 RN), close to the Minnesota median of 4.2; nursing staff turnover is 46.3%.
Compared with county, state and nation
| Measure | This facility | Crow Wing Co. median | Minnesota median | US average |
|---|---|---|---|---|
| Overall star rating | 5 | 5 | 3 | 3.0 |
| Health citations, 3 cycles | 7 | 7 | 20 | 28.7 |
| Citations per 100 beds | 13.0 | 13.0 | 30.0 | 26.8 |
| Total nurse hours per resident day | 4.3 | 3.8 | 4.2 | 3.9 |
| RN hours per resident day | 1.5 | 1.5 | 1.0 | 0.7 |
| Nursing staff turnover | 46.3% | 44.9% | 40.0% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (3 in the county, 338 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Minnesota average per facility for the same cycle, as published by CMS. Standard health survey dates: 23 Jul 2025, 7 Aug 2024.
Severity mix: D ×5 E ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 23 Jul 2025 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 15 Aug 2025 |
| 23 Jul 2025 | F0699 | Provide care or services that was trauma informed and/or culturally competent. | D | Standard survey | 15 Aug 2025 |
| 7 Aug 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 4 Sep 2024 |
| 7 Aug 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 4 Sep 2024 |
| 7 Aug 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 4 Sep 2024 |
| 7 Aug 2024 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 4 Sep 2024 |
| 19 Jul 2023 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Standard survey | 25 Aug 2023 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Minnesota average. Turnover: nursing staff 46.3%, RNs 12.5%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Minnesota median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 18.0% | 18.0% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.5% | 1.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 2.1% | 2.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 8.0% | 3.7% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 1.4% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 38.8% | 20.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 1.1% | 4.9% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 13.2% | 15.9% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: non-profit, corporation. Legal business name: Crosby Senior Services Care Center. Chain: Presbyterian Homes & Services (21 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Crosby Senior Services | 5% or greater direct ownership interest | NO PERCENTAGE PROVIDED | 11/09/2022 |
| Cuyuna Regional Medical Center | 5% or greater direct ownership interest | NO PERCENTAGE PROVIDED | 11/09/2022 |
| Presbyterian Homes Housing and Assisted Living, Inc. | 5% or greater direct ownership interest | NO PERCENTAGE PROVIDED | 11/09/2022 |
| U.S. Bank | 5% or greater mortgage interest | NOT APPLICABLE | 05/17/2023 |
| U.S. Bank | 5% or greater security interest | NOT APPLICABLE | 05/17/2023 |
| Cuyuna Regional Medical Center | Operational/managerial control | NOT APPLICABLE | 05/17/2023 |
| Phs Management, LLC | Operational/managerial control | NOT APPLICABLE | 05/17/2023 |
| Presbyterian Homes Housing and Assisted Living, Inc. | Operational/managerial control | NOT APPLICABLE | 01/02/2025 |
| Crosby Senior Services | Adp of the snf | NOT APPLICABLE | 01/02/2025 |
| Cuyuna Range Hospital District | Adp of the snf | NOT APPLICABLE | 01/22/2025 |
| Cuyuna Regional Medical Center | Adp of the snf | NOT APPLICABLE | 01/02/2025 |
| Phs Management, LLC | Adp of the snf | NOT APPLICABLE | 01/07/2025 |
| Presbyterian Homes Housing and Assisted Living, Inc. | Adp of the snf | NOT APPLICABLE | 01/07/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Crow Wing County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Good Samaritan Society - Bethany | Brainerd | 79 | 5 | 4 | 5 | 15 | 19.0 | — | 2 Oct 2025 |
| Good Samaritan Society - Woodland | Brainerd | 40 | 5 | 5 | 4 | 3 | 7.5 | — | 11 Feb 2026 |
All 3 facilities in Crow Wing County
Questions and answers
How many deficiencies has Heartwood been cited for?
7 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The Minnesota median is 20 per facility.
Has Heartwood been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Heartwood compare?
Reported total nurse staffing is 4.3 hours per resident per day against a Minnesota median of 4.2 and a national average of 3.9.
Who operates Heartwood?
It is part of the Presbyterian Homes & Services chain. Ownership type is non-profit, corporation. Organisations in the CMS ownership record include Crosby Senior Services, Cuyuna Regional Medical Center and Presbyterian Homes Housing and Assisted Living, Inc.. Individual owners and managers are not listed on this site.
When was Heartwood last inspected?
The most recent survey or investigation in the CMS record is dated 23 Jul 2025; the most recent standard health survey was 23 Jul 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.