Oklahoma › Ottawa County › Quapaw
Higher Call Nursing Center
407 Whitebird Street, Quapaw, OK 74363
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Higher Call Nursing Center is a For-profit, limited liability company nursing home in Quapaw, Oklahoma, certified for 86 beds and caring for about 44 residents a day.
CMS gives it 1 of 5 stars overall, below the Oklahoma median of 2; the health inspection rating is 1, staffing 4 and quality measures 3.
Inspectors recorded 32 health deficiencies across the three most recent survey cycles (7, 5, 20 by cycle, most recent first), 6 of them at the actual-harm or immediate-jeopardy level. That is 37.2 per 100 beds, more than the state median of 21.2.
CMS lists 1 penalty in the period covered: fines totalling $18K.
Reported nurse staffing is 3.6 hours per resident per day (0.5 RN), close to the Oklahoma median of 3.7; nursing staff turnover is 62.3%.
Compared with county, state and nation
| Measure | This facility | Ottawa Co. median | Oklahoma median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 2 | 2 | 3.0 |
| Health citations, 3 cycles | 32 | 32 | 20 | 28.7 |
| Citations per 100 beds | 37.2 | 37.2 | 21.2 | 26.8 |
| Total nurse hours per resident day | 3.6 | 3.7 | 3.7 | 3.9 |
| RN hours per resident day | 0.5 | 0.5 | 0.3 | 0.7 |
| Nursing staff turnover | 62.3% | 62.3% | 55.3% | 45.8% |
| Fines listed | $18,113 | $18,113 | $4,017 | — |
County and state figures are medians across facilities (5 in the county, 283 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Oklahoma average per facility for the same cycle, as published by CMS. Standard health survey dates: 9 Jan 2026, 16 May 2024.
Severity mix: J ×5 G ×1 D ×16 E ×6 F ×4
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 1 Jun 2026 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | F | Complaint investigation | 1 Jul 2026 |
| 1 Jun 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Complaint investigation | 1 Jul 2026 |
| 1 Jun 2026 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Complaint investigation | 1 Jul 2026 |
| 1 Jun 2026 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Complaint investigation | 1 Jul 2026 |
| 9 Jan 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Complaint investigation | 27 Feb 2026 |
| 9 Jan 2026 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 27 Feb 2026 |
| 9 Jan 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 27 Feb 2026 |
| 16 May 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | E | Standard survey | 20 Jun 2024 |
| 16 May 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 20 Jun 2024 |
| 16 May 2024 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Standard survey | 20 Jun 2024 |
| 16 May 2024 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Standard survey | 20 Jun 2024 |
| 16 May 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 20 Jun 2024 |
| 28 Mar 2024 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | J | Complaint investigation | 19 Apr 2024 |
| 28 Mar 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J | Complaint investigation | 19 Apr 2024 |
| 28 Mar 2024 | F0678 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. | J | Complaint investigation | 19 Apr 2024 |
| 28 Mar 2024 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | G | Complaint investigation | 19 Apr 2024 |
| 28 Mar 2024 | F0610 | Respond appropriately to all alleged violations. | F | Complaint investigation | 19 Apr 2024 |
| 28 Mar 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 19 Apr 2024 |
| 28 Mar 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 19 Apr 2024 |
| 4 Apr 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Standard survey | 1 Jul 2023 |
| 4 Apr 2023 | F0742 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. | J | Standard survey | 1 Jul 2023 |
| 4 Apr 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 1 Jul 2023 |
| 4 Apr 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Standard survey | 1 Jul 2023 |
| 4 Apr 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Standard survey | 1 Jul 2023 |
| 4 Apr 2023 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | E | Standard survey | 1 Jul 2023 |
| 4 Apr 2023 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 1 Jul 2023 |
| 4 Apr 2023 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 1 Jul 2023 |
| 4 Apr 2023 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 1 Jul 2023 |
| 4 Apr 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 1 Jul 2023 |
| 4 Apr 2023 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 1 Jul 2023 |
| 4 Apr 2023 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 1 Jul 2023 |
| 4 Apr 2023 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 1 Jul 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 28 Mar 2024 | Fine | $18,113 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Oklahoma average. Turnover: nursing staff 62.3%, RNs 60.0%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Oklahoma median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 4.6% | 12.1% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.9% | 1.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 7.9% | 1.5% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.9% | 4.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 0.6% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 4.4% | 11.9% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 9.0% | 4.3% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 9.3% | 14.1% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Global Higher Call Nursing Llc.
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Selectis Health Inc | 5% or greater direct ownership interest | 100% | 03/01/2020 |
| Selectis Management LLC | Operational/managerial control | NOT APPLICABLE | 12/14/2020 |
| Selectis Health Inc | Adp of the snf | NOT APPLICABLE | 03/01/2020 |
| Selectis Management LLC | Adp of the snf | NOT APPLICABLE | 12/19/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Ottawa County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Windridge Nursing and Rehabilitation Center | Miami | 100 | 5 | 5 | 3 | 17 | 17.0 | — | 4 Dec 2025 |
| Eastwood Manor | Commerce | 80 | 2 | 3 | 1 | 23 | 28.8 | $32K | 27 Feb 2025 |
| Maple Healthcare and Rehab | Fairland | 29 | 2 | 3 | 3 | 50 | 172.4 | — | 2 Jan 2025 |
| Miami Nursing Center, LLCabuse iconSFF Candidate | Miami | 82 | 1 | 1 | 4 | 42 | 51.2 | $21K | 27 Feb 2026 |
All 5 facilities in Ottawa County
Questions and answers
How many deficiencies has Higher Call Nursing Center been cited for?
32 health deficiencies across the three most recent survey cycles, 6 at the actual-harm or immediate-jeopardy level. The Oklahoma median is 20 per facility.
Has Higher Call Nursing Center been fined?
Yes. CMS lists fines totalling $18K in the period covered.
How does staffing at Higher Call Nursing Center compare?
Reported total nurse staffing is 3.6 hours per resident per day against a Oklahoma median of 3.7 and a national average of 3.9.
Who operates Higher Call Nursing Center?
Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Selectis Health Inc and Selectis Management LLC. Individual owners and managers are not listed on this site.
When was Higher Call Nursing Center last inspected?
The most recent survey or investigation in the CMS record is dated 1 Jun 2026; the most recent standard health survey was 9 Jan 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.