Hillcrest Nursing and Rehabilitation CommunityCMS ratings, inspections and fines
- Address
- 695 Mitzi Street, North Muskegon, MI 49445
- CCN
- 235522
- Ownership type
- For-profit, corporation
- Certified beds
- 39
- Chain
- Atrium Centers
- Residents per day
- 36
- CMS flags
- None in the CMS record
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Hillcrest Nursing and Rehabilitation Community an overall rating of 5 of 5 stars. The last standard survey was on 4 Dec 2025. The latest survey cycle has 4 health citations. The median for nursing homes in Michigan is 8. CMS lists no fines for this home in its penalties file. CMS also lists 1 payment denial.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Muskegon County median | Michigan median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 5 | 2.0 | 3.0 | 3.0 |
| Health inspection rating | 4 | 2.0 | 3.0 | 2.8 |
| Staffing rating | 3 | 4.0 | 4.0 | 2.9 |
| Quality measure rating | 5 | 4.0 | 4.0 | 3.6 |
A median is the middle value of the homes in the group: 7 homes in the county, 422 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Michigan median |
|---|---|---|---|
| Cycle 1 (latest) | 4 Dec 2025 | 4 | 8 |
| Cycle 2 | 16 Oct 2024 | 5 | 9 |
| Cycle 3 | No date | 9 | 10 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | K0 | L0 |
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | B0 | C0 |
Survey cycle 1 (latest): 4 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 4 Dec 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Standard survey | 21 Jan 2026 |
| 4 Dec 2025 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 21 Jan 2026 |
| 4 Dec 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 21 Jan 2026 |
| 4 Dec 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 21 Jan 2026 |
Survey cycle 2: 5 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 28 Mar 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 24 Apr 2025 |
| 16 Oct 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 15 Nov 2024 |
| 16 Oct 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 15 Nov 2024 |
| 16 Oct 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 15 Nov 2024 |
| 16 Oct 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 15 Nov 2024 |
Survey cycle 3: 9 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 11 Mar 2024 | F0679 | Provide activities to meet all resident's needs. | E | Complaint investigation | 8 May 2024 |
| 11 Mar 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 3 Apr 2024 |
| 3 Oct 2023 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 9 Nov 2023 |
| 3 Oct 2023 | F0676 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | Standard survey | 9 Nov 2023 |
| 3 Oct 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 9 Nov 2023 |
| 3 Oct 2023 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 9 Nov 2023 |
| 3 Oct 2023 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 9 Nov 2023 |
| 3 Oct 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 9 Nov 2023 |
| 3 Oct 2023 | F0849 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D | Standard survey | 9 Nov 2023 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 11 Mar 2024 | Payment denial | 34 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Michigan median | Michigan average (CMS) |
|---|---|---|---|
| All nurse staff | 3.59 | 3.80 | 3.99 |
| Registered nurses (RN) | 0.55 | 0.70 | 0.78 |
| Licensed practical nurses (LPN) | 0.94 | 0.88 | |
| Nurse aides | 2.10 | 2.33 | |
| All nurse staff, weekends | 3.22 | 3.30 | 3.50 |
- Nurse staff turnover in a year
- 52.0%
- Nurse staff turnover, Michigan median
- 44.6%
- RN turnover in a year
- 42.9%
- Administrators who left in a year
- No data
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Michigan median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 6.7% | 9.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.4% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 4.0% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.0% | 2.6% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.6% | 0.8% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 10.3% | 10.8% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 10.2% | 4.7% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 17.0% | 13.5% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, corporation
- Legal business name
- Atrium Hillcrest, LLC
- Chain
- Atrium Centers (26 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Atrium Centers, LLC | 5% or greater direct ownership interest | 100% | 1 Oct 2007 |
| Atrium Centers Management LLC | Operational/managerial control | 1 Oct 2007 | |
| Amicus Capital Holdings Inc | Adp of the snf | 18 Aug 2021 | |
| Amicus Capital Holdings, Inc. Employee Stock Ownership Trust | Adp of the snf | 18 Aug 2021 | |
| Amicus Properties LLC | Adp of the snf | 1 Jan 2021 | |
| Broad River Rehabilitation | Adp of the snf | 1 Sep 2021 | |
| Forvis Mazars LLP | Adp of the snf | 1 Jun 2023 | |
| Leaderstat Ltd | Adp of the snf | 1 Jan 2025 | |
| Ocs Real Estate Holdings LLC | Adp of the snf | 1 Jan 2021 | |
| Omnicare LLC | Adp of the snf | 1 Jan 2025 |
The site shows organisations only. It does not show the names of persons.
Other homes in Muskegon County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Harbor Terrace Senior Living | Muskegon | 5 of 5 | 7 | $0 | 11 Mar 2026 | |
| Lake Woods Nursing & Rehabilitation Center | Muskegon | 2 of 5 | 9 | $67,541 | 1 May 2025 | |
| Optalis Health & Rehabilitation of Muskegon | Muskegon | 2 of 5 | 23 | $0 | 14 Jan 2026 | |
| Roosevelt Park Nursing and Rehabilitation Communit | Muskegon | 2 of 5 | 19 | $0 | 2 Apr 2026 | |
| Christian Care Nursing Center | Muskegon | 2 of 5 | 7 | $0 | 29 Apr 2026 | |
| Optalis Health & Rehabilitation of Whitehall | Whitehall | 1 of 5 | 20 | $0 | 5 Mar 2026 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Hillcrest Nursing and Rehabilitation Community (CCN 235522). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/hillcrest-nursing-and-rehabilitation-community-north-muskegon-mi-235522/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Hillcrest Nursing and Rehabilitation Community last inspected?
- The latest inspection with a citation in the CMS record was on 4 Dec 2025. It was a standard survey. It gave 4 citations. The standard survey before the last one was on 16 Oct 2024.
- Who operates Hillcrest Nursing and Rehabilitation Community?
- The CMS record gives the ownership type as for-profit, corporation. CMS lists the home in the chain Atrium Centers. The CMS ownership file names Atrium Centers Management LLC for operational or managerial control. This site does not show the names of persons.
- Is Hillcrest Nursing and Rehabilitation Community a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 2 homes in Michigan as Special Focus Facilities and 10 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.