Connecticut › Capitol County › Cromwell
Pilgrim Manor
52 Missionary Rd, Cromwell, CT 06416
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Pilgrim Manor, in Cromwell, Connecticut, is certified for 60 beds under non-profit, corporation ownership and belongs to the Covenant Living chain.
CMS gives it 5 of 5 stars overall, above the Connecticut median of 3; the health inspection rating is 4, staffing 5 and quality measures 5.
Inspectors recorded 16 health deficiencies across the three most recent survey cycles (6, 8, 2 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 26.7 per 100 beds, about the same as the state median of 29.2.
CMS lists 1 penalty in the period covered: fines totalling $12K.
Reported nurse staffing is 3.9 hours per resident per day (0.9 RN), close to the Connecticut median of 3.7; nursing staff turnover is 37.7%.
CMS flags that the facility has not had a standard health inspection in more than two years.
Compared with county, state and nation
| Measure | This facility | Capitol Co. median | Connecticut median | US average |
|---|---|---|---|---|
| Overall star rating | 5 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 16 | 37 | 35 | 28.7 |
| Citations per 100 beds | 26.7 | 27.3 | 29.2 | 26.8 |
| Total nurse hours per resident day | 3.9 | 3.6 | 3.7 | 3.9 |
| RN hours per resident day | 0.9 | 0.6 | 0.6 | 0.7 |
| Nursing staff turnover | 37.7% | 33.9% | 35.9% | 45.8% |
| Fines listed | $12,048 | $8,018 | $8,021 | — |
County and state figures are medians across facilities (65 in the county, 191 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Connecticut average per facility for the same cycle, as published by CMS. Standard health survey dates: 23 Apr 2024, 31 Jan 2020.
Severity mix: G ×1 D ×13 E ×1 B ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 1 May 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 22 May 2025 |
| 1 May 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 22 May 2025 |
| 1 May 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 22 May 2025 |
| 1 May 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 22 May 2025 |
| 24 May 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 14 Jun 2024 |
| 23 Apr 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 16 May 2024 |
| 23 Apr 2024 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 16 May 2024 |
| 23 Apr 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 16 May 2024 |
| 23 Apr 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 16 May 2024 |
| 23 Apr 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 16 May 2024 |
| 23 Apr 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 16 May 2024 |
| 31 Jan 2020 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 28 Feb 2020 |
| 31 Jan 2020 | F0610 | Respond appropriately to all alleged violations. | D | Standard survey | 28 Feb 2020 |
| 31 Jan 2020 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 28 Feb 2020 |
| 31 Jan 2020 | F0640 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | B | Standard survey | 28 Feb 2020 |
| 7 Mar 2019 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 27 Mar 2019 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 23 Apr 2024 | Fine | $12,048 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Connecticut average. Turnover: nursing staff 37.7%, RNs 23.1%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Connecticut median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 19.4% | 17.6% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.5% | 0.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.1% | 1.2% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.6% | 3.1% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 1.1% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 25.1% | 15.3% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.0% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 5.5% | 17.6% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: non-profit, corporation. Legal business name: Covenant Home, Inc. Connecticut. Chain: Covenant Living (15 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Covenant Living Communities & Services | 5% or greater direct ownership interest | 100% | 01/03/2014 |
| Covenant Living Communities & Services | Operational/managerial control | NOT APPLICABLE | 01/03/2014 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Capitol County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| 60 West | Rocky Hill | 95 | 5 | 5 | 5 | 16 | 16.8 | — | 24 Jun 2025 |
| Autumn Lake Healthcare At New Britain | New Britain | 282 | 5 | 5 | 2 | 25 | 8.9 | — | 24 Apr 2026 |
| Bradley Home Infirmary/Pavilion | Meriden | 30 | 5 | 4 | 5 | 18 | 60.0 | $8K | 3 Feb 2026 |
| Elim Park Baptist Home, Inc | Cheshire | 90 | 5 | 4 | 5 | 19 | 21.1 | $8K | 13 Sep 2024 |
| Jefferson House | Newington | 104 | 5 | 4 | 5 | 25 | 24.0 | — | 28 Jan 2025 |
| Jerome Home | New Britain | 94 | 5 | 4 | 5 | 21 | 22.3 | $8K | 25 Jul 2025 |
| John L. Levitow Health Care Center | Rocky Hill | 125 | 5 | 4 | 5 | 15 | 12.0 | — | 25 Feb 2025 |
| Livewell Connecticut | Plantsville | 120 | 5 | 4 | 5 | 9 | 7.5 | — | 23 Apr 2026 |
All 65 facilities in Capitol County
Questions and answers
How many deficiencies has Pilgrim Manor been cited for?
16 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Connecticut median is 35 per facility.
Has Pilgrim Manor been fined?
Yes. CMS lists fines totalling $12K in the period covered.
How does staffing at Pilgrim Manor compare?
Reported total nurse staffing is 3.9 hours per resident per day against a Connecticut median of 3.7 and a national average of 3.9.
Who operates Pilgrim Manor?
It is part of the Covenant Living chain. Ownership type is non-profit, corporation. Organisations in the CMS ownership record include Covenant Living Communities & Services and Covenant Living Communities & Services. Individual owners and managers are not listed on this site.
When was Pilgrim Manor last inspected?
The most recent survey or investigation in the CMS record is dated 1 May 2025; the most recent standard health survey was 23 Apr 2024.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.