North Carolina › Cleveland County › Shelby
White Oak Manor-Shelby
401 N Morgan Street, Shelby, NC 28150
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
White Oak Manor-Shelby, in Shelby, North Carolina, is certified for 160 beds under for-profit, corporation ownership and belongs to the National Healthcare Corporation chain.
CMS gives it 2 of 5 stars overall, below the North Carolina median of 3; the health inspection rating is 2, staffing 2 and quality measures 3.
Inspectors recorded 18 health deficiencies across the three most recent survey cycles (3, 12, 3 by cycle, most recent first), 5 of them at the actual-harm or immediate-jeopardy level. That is 11.3 per 100 beds, fewer than the state median of 15.6.
CMS lists 6 penalties in the period covered: fines totalling $43K and 1 payment denial.
Reported nurse staffing is 3.4 hours per resident per day (0.4 RN), close to the North Carolina median of 3.5; nursing staff turnover is 62.8%.
Compared with county, state and nation
| Measure | This facility | Cleveland Co. median | North Carolina median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 18 | 13 | 16 | 28.7 |
| Citations per 100 beds | 11.3 | 10.8 | 15.6 | 26.8 |
| Total nurse hours per resident day | 3.4 | 3.8 | 3.5 | 3.9 |
| RN hours per resident day | 0.4 | 0.4 | 0.5 | 0.7 |
| Nursing staff turnover | 62.8% | 46.5% | 48.6% | 45.8% |
| Fines listed | $42,972 | $42,972 | $8,512 | — |
County and state figures are medians across facilities (4 in the county, 419 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: North Carolina average per facility for the same cycle, as published by CMS. Standard health survey dates: 28 Aug 2025, 23 May 2024.
Severity mix: J ×2 G ×3 D ×7 E ×4 F ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 12 Mar 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | Past Non-Compliance |
| 28 Aug 2025 | F0641 | Ensure each resident receives an accurate assessment. | E | Standard survey | 17 Sep 2025 |
| 28 Aug 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 17 Sep 2025 |
| 23 Jul 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 28 Aug 2025 |
| 23 Jul 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 28 Aug 2025 |
| 21 Oct 2024 | F0880 | Provide and implement an infection prevention and control program. | F | Complaint investigation | 15 Nov 2024 |
| 21 Oct 2024 | F0882 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | F | Complaint investigation | 15 Nov 2024 |
| 21 Oct 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 15 Nov 2024 |
| 23 May 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 21 Jun 2024 |
| 23 May 2024 | F0679 | Provide activities to meet all resident's needs. | E | Standard survey | 21 Jun 2024 |
| 23 May 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 21 Jun 2024 |
| 23 May 2024 | F0809 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | E | Standard survey | 21 Jun 2024 |
| 23 May 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 21 Jun 2024 |
| 23 May 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 21 Jun 2024 |
| 23 May 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 21 Jun 2024 |
| 28 Feb 2023 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J | Standard survey | 24 Mar 2023 |
| 28 Feb 2023 | F0610 | Respond appropriately to all alleged violations. | J | Standard survey | 24 Mar 2023 |
| 28 Feb 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 24 Mar 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 12 Mar 2026 | Fine | $10,868 | |
| 23 Jul 2025 | Payment denial | — | 34 days |
| 23 Jul 2025 | Fine | $11,700 | |
| 23 Jul 2025 | Fine | $3,931 | |
| 23 Jul 2025 | Fine | $3,931 | |
| 23 May 2024 | Fine | $12,542 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the North Carolina average. Turnover: nursing staff 62.8%, RNs 33.3%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | North Carolina median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 26.2% | 14.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.5% | 0.4% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.9% | 1.8% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.1% | 3.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.3% | 1.1% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 25.8% | 17.0% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 5.9% | 5.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 8.2% | 13.2% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Nhc Healthcare/Shelby, Llc. Chain: National Healthcare Corporation (69 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Morgan Stanley Institutional Advisors LLC | Indirect ownership interest | NOT APPLICABLE | 11/08/2024 |
| Blackrock Inc | Adp of the snf | NOT APPLICABLE | 08/01/2024 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Cleveland County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Cleveland Pines | Shelby | 120 | 3 | 3 | 2 | 13 | 10.8 | — | 18 Nov 2025 |
| Peak Resources- Shelby | Grover | 100 | 2 | 3 | 3 | 10 | 10.0 | — | 11 Feb 2026 |
| White Oak Manor-Kings Mountainabuse icon | Kings Mountain | 154 | 2 | 2 | 3 | 13 | 8.4 | $54K | 12 Aug 2025 |
All 4 facilities in Cleveland County
Questions and answers
How many deficiencies has White Oak Manor-Shelby been cited for?
18 health deficiencies across the three most recent survey cycles, 5 at the actual-harm or immediate-jeopardy level. The North Carolina median is 16 per facility.
Has White Oak Manor-Shelby been fined?
Yes. CMS lists fines totalling $43K in the period covered, plus 1 payment denial.
How does staffing at White Oak Manor-Shelby compare?
Reported total nurse staffing is 3.4 hours per resident per day against a North Carolina median of 3.5 and a national average of 3.9.
Who operates White Oak Manor-Shelby?
It is part of the National Healthcare Corporation chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Morgan Stanley Institutional Advisors LLC. Individual owners and managers are not listed on this site.
When was White Oak Manor-Shelby last inspected?
The most recent survey or investigation in the CMS record is dated 12 Mar 2026; the most recent standard health survey was 28 Aug 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.