Michigan › Bay County › Bay City
Caretel Inns of Tri-Cities
6700 Westside Saginaw Road, Bay City, MI 48706
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 60 beds, Caretel Inns of Tri-Cities serves Bay City in Bay County, Michigan and has taken Medicare and Medicaid residents since 2007.
CMS gives it 1 of 5 stars overall, below the Michigan median of 3; the health inspection rating is 1, staffing 3 and quality measures 4.
Inspectors recorded 43 health deficiencies across the three most recent survey cycles (13, 17, 13 by cycle, most recent first), 8 of them at the actual-harm or immediate-jeopardy level. That is 71.7 per 100 beds, more than the state median of 29.4.
CMS lists 4 penalties in the period covered: fines totalling $135K and 1 payment denial.
Reported nurse staffing is 3.8 hours per resident per day (0.7 RN), close to the Michigan median of 3.8; nursing staff turnover is 63.0%.
Compared with county, state and nation
| Measure | This facility | Bay Co. median | Michigan median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 43 | 30 | 29 | 28.7 |
| Citations per 100 beds | 71.7 | 50.0 | 29.4 | 26.8 |
| Total nurse hours per resident day | 3.8 | 3.8 | 3.8 | 3.9 |
| RN hours per resident day | 0.7 | 0.8 | 0.7 | 0.7 |
| Nursing staff turnover | 63.0% | 51.6% | 44.6% | 45.8% |
| Fines listed | $134,784 | $0 | $0 | — |
County and state figures are medians across facilities (6 in the county, 422 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Michigan average per facility for the same cycle, as published by CMS. Standard health survey dates: 7 Aug 2025, 17 Jul 2024.
Severity mix: J ×1 G ×7 D ×22 E ×10 F ×3
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 11 May 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 22 Apr 2026 |
| 18 Dec 2025 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | G | Complaint investigation | 20 Jan 2026 |
| 18 Dec 2025 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Complaint investigation | 20 Jan 2026 |
| 7 Aug 2025 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | F | Standard survey | 12 Sep 2025 |
| 7 Aug 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 18 Sep 2025 |
| 7 Aug 2025 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | F | Standard survey | 12 Sep 2025 |
| 7 Aug 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 12 Sep 2025 |
| 7 Aug 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard survey | 12 Sep 2025 |
| 7 Aug 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 12 Sep 2025 |
| 7 Aug 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 12 Sep 2025 |
| 7 Aug 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 12 Sep 2025 |
| 7 Aug 2025 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | D | Standard survey | 12 Sep 2025 |
| 7 Aug 2025 | F0806 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D | Standard survey | 12 Sep 2025 |
| 24 Jul 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Complaint investigation | 20 Aug 2025 |
| 24 Jul 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 20 Aug 2025 |
| 24 Jul 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | 20 Aug 2025 |
| 13 Jun 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Complaint investigation | 10 Jul 2025 |
| 13 Jun 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 10 Jul 2025 |
| 13 Jun 2025 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Complaint investigation | 10 Jul 2025 |
| 8 May 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 2 Jun 2025 |
| 4 Mar 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 27 Mar 2025 |
| 4 Mar 2025 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 27 Mar 2025 |
| 21 Jan 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Complaint investigation | 27 Mar 2025 |
| 21 Jan 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 13 Feb 2025 |
| 17 Jul 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 13 Aug 2024 |
| 17 Jul 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 13 Aug 2024 |
| 17 Jul 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 13 Aug 2024 |
| 17 Jul 2024 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Complaint investigation | 13 Aug 2024 |
| 17 Jul 2024 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 13 Aug 2024 |
| 17 Jul 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 13 Aug 2024 |
| 29 May 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 18 Jun 2024 |
| 14 Feb 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | J | Complaint investigation | 9 Mar 2024 |
| 14 Feb 2024 | F0678 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. | D | Complaint investigation | 9 Mar 2024 |
| 21 Jul 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Standard survey | 25 Aug 2023 |
| 21 Jul 2023 | F0813 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. | E | Standard survey | 25 Aug 2023 |
| 21 Jul 2023 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 25 Aug 2023 |
| 21 Jul 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 25 Aug 2023 |
| 21 Jul 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 25 Aug 2023 |
| 21 Jul 2023 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 25 Aug 2023 |
| 21 Jul 2023 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | D | Standard survey | 25 Aug 2023 |
| 21 Jul 2023 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 25 Aug 2023 |
| 21 Jul 2023 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Standard survey | 25 Aug 2023 |
| 21 Jul 2023 | F0882 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | D | Standard survey | 25 Aug 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 24 Jul 2025 | Payment denial | — | 28 days |
| 24 Jul 2025 | Fine | $54,100 | |
| 8 May 2025 | Fine | $38,961 | |
| 14 Feb 2024 | Fine | $41,723 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Michigan average. Turnover: nursing staff 63.0%, RNs 61.5%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | Michigan median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 13.7% | 9.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.7% | 0.4% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.6% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.5% | 2.6% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.5% | 0.8% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 18.8% | 10.8% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.3% | 4.7% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 14.0% | 13.5% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Wood Care Viii Inc. Chain: Symphony Care Network (7 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Symphony of Michigan Holdings LLC | 5% or greater direct ownership interest | 100% | 06/01/2020 |
| Benoit Holdings LLC | 5% or greater indirect ownership interest | 20% | 06/01/2020 |
| Calumet South LLC | 5% or greater indirect ownership interest | 5% | 06/01/2020 |
| Gzlt Holdings LLC | 5% or greater indirect ownership interest | 10% | 06/01/2020 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Bay County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Bay Shores Senior Care and Rehab Center | Bay City | 126 | 4 | 3 | 4 | 29 | 23.0 | — | 12 Mar 2026 |
| Hampton Nursing and Rehabilitation | Bay City | 51 | 4 | 4 | 3 | 26 | 51.0 | — | 26 Jun 2025 |
| Huron Woods Nursing Center | Kawkawlin | 60 | 3 | 3 | 4 | 30 | 50.0 | — | 27 May 2026 |
| Bay County Medical Care Facilityabuse icon | Essexville | 161 | 2 | 2 | 4 | 26 | 16.1 | $166K | 29 Apr 2026 |
| Carriage House Nursing and Rehabilitation | Bay City | 120 | 2 | 2 | 4 | 34 | 28.3 | — | 13 May 2026 |
All 6 facilities in Bay County
Questions and answers
How many deficiencies has Caretel Inns of Tri-Cities been cited for?
43 health deficiencies across the three most recent survey cycles, 8 at the actual-harm or immediate-jeopardy level. The Michigan median is 29 per facility.
Has Caretel Inns of Tri-Cities been fined?
Yes. CMS lists fines totalling $135K in the period covered, plus 1 payment denial.
How does staffing at Caretel Inns of Tri-Cities compare?
Reported total nurse staffing is 3.8 hours per resident per day against a Michigan median of 3.8 and a national average of 3.9.
Who operates Caretel Inns of Tri-Cities?
It is part of the Symphony Care Network chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Symphony of Michigan Holdings LLC, Benoit Holdings LLC and Calumet South LLC. Individual owners and managers are not listed on this site.
When was Caretel Inns of Tri-Cities last inspected?
The most recent survey or investigation in the CMS record is dated 11 May 2026; the most recent standard health survey was 7 Aug 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.