Missouri › Polk County › Bolivar
Citizens Memorial Healthcare Facility
1218 West Locust, Bolivar, MO 65613
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 111 beds, Citizens Memorial Healthcare Facility serves Bolivar in Polk County, Missouri and has taken Medicare and Medicaid residents since 1993.
CMS gives it 2 of 5 stars overall, equal to the Missouri median; the health inspection rating is 3, staffing 3 and quality measures 1.
Inspectors recorded 25 health deficiencies across the three most recent survey cycles (11, 8, 6 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 22.5 per 100 beds, fewer than the state median of 32.1.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.2 hours per resident per day (0.6 RN), close to the Missouri median of 3.4; nursing staff turnover is 42.5%.
Compared with county, state and nation
| Measure | This facility | Polk Co. median | Missouri median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 2 | 2 | 3.0 |
| Health citations, 3 cycles | 25 | 36 | 31 | 28.7 |
| Citations per 100 beds | 22.5 | 30.0 | 32.1 | 26.8 |
| Total nurse hours per resident day | 3.2 | 3.5 | 3.4 | 3.9 |
| RN hours per resident day | 0.6 | 0.5 | 0.4 | 0.7 |
| Nursing staff turnover | 42.5% | 47.1% | 56.1% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (4 in the county, 487 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Missouri average per facility for the same cycle, as published by CMS. Standard health survey dates: 22 Dec 2025, 8 Dec 2023.
Severity mix: G ×1 D ×17 E ×6 F ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 10 Feb 2026 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Complaint investigation | Past Non-Compliance |
| 22 Dec 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Standard survey | 3 Feb 2026 |
| 22 Dec 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 3 Feb 2026 |
| 22 Dec 2025 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 3 Feb 2026 |
| 22 Dec 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 3 Feb 2026 |
| 22 Dec 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 3 Feb 2026 |
| 22 Dec 2025 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 3 Feb 2026 |
| 22 Dec 2025 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 3 Feb 2026 |
| 22 Dec 2025 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 3 Feb 2026 |
| 22 Dec 2025 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 3 Feb 2026 |
| 22 Dec 2025 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 3 Feb 2026 |
| 7 Jul 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 16 Aug 2025 |
| 7 Jul 2025 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 16 Aug 2025 |
| 24 Oct 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 8 Dec 2024 |
| 8 Dec 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Standard survey | 21 Jan 2024 |
| 8 Dec 2023 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 21 Jan 2024 |
| 8 Dec 2023 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 21 Jan 2024 |
| 8 Dec 2023 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 21 Jan 2024 |
| 8 Dec 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 21 Jan 2024 |
| 26 Sep 2023 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 10 Nov 2023 |
| 26 Sep 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 10 Nov 2023 |
| 16 Apr 2021 | F0565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | E | Standard survey | 4 May 2021 |
| 16 Apr 2021 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 31 May 2021 |
| 16 Apr 2021 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 31 May 2021 |
| 16 Apr 2021 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 31 May 2021 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Missouri average. Turnover: nursing staff 42.5%, RNs 38.5%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Missouri median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 21.4% | 17.6% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.6% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 5.9% | 1.6% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.2% | 3.6% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.2% | 1.3% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 29.5% | 16.1% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.3% | 4.1% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 18.9% | 21.0% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: non-profit, corporation. Legal business name: Citizens Memorial Health Care Foundation. Chain: Citizens Memorial Health Care (6 facilities).
No organisations are listed in the CMS ownership record for this facility.
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Polk County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Parkview Health Care Facility | Bolivar | 78 | 4 | 4 | 3 | 9 | 11.5 | — | 16 Jan 2025 |
| Northwood Hills Care Center | Humansville | 120 | 2 | 2 | 3 | 36 | 30.0 | — | 11 Jun 2026 |
| Big Spring Care Center For Rehab and Healthcare | Humansville | 60 | 1 | 1 | 1 | 37 | 61.7 | — | 4 Mar 2026 |
All 4 facilities in Polk County
Questions and answers
How many deficiencies has Citizens Memorial Healthcare Facility been cited for?
25 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Missouri median is 31 per facility.
Has Citizens Memorial Healthcare Facility been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Citizens Memorial Healthcare Facility compare?
Reported total nurse staffing is 3.2 hours per resident per day against a Missouri median of 3.4 and a national average of 3.9.
Who operates Citizens Memorial Healthcare Facility?
It is part of the Citizens Memorial Health Care chain. Ownership type is non-profit, corporation. Individual owners and managers are not listed on this site.
When was Citizens Memorial Healthcare Facility last inspected?
The most recent survey or investigation in the CMS record is dated 10 Feb 2026; the most recent standard health survey was 22 Dec 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.