Connecticut › Capitol County › Vernon
Complete Care At Fox Hill
1253 Hartford Tpke, Vernon, CT 06066
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 120 beds, Complete Care At Fox Hill serves Vernon in Capitol County, Connecticut and has taken Medicare and Medicaid residents since 1967.
CMS gives it 2 of 5 stars overall, below the Connecticut median of 3; the health inspection rating is 2, staffing 2 and quality measures 4.
Inspectors recorded 40 health deficiencies across the three most recent survey cycles (12, 22, 6 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 33.3 per 100 beds, about the same as the state median of 29.2.
CMS lists 1 penalty in the period covered: fines totalling $17K.
Reported nurse staffing is 3.5 hours per resident per day (0.5 RN), close to the Connecticut median of 3.7; nursing staff turnover is 37.4%.
Compared with county, state and nation
| Measure | This facility | Capitol Co. median | Connecticut median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 40 | 37 | 35 | 28.7 |
| Citations per 100 beds | 33.3 | 27.3 | 29.2 | 26.8 |
| Total nurse hours per resident day | 3.5 | 3.6 | 3.7 | 3.9 |
| RN hours per resident day | 0.5 | 0.6 | 0.6 | 0.7 |
| Nursing staff turnover | 37.4% | 33.9% | 35.9% | 45.8% |
| Fines listed | $16,801 | $8,018 | $8,021 | — |
County and state figures are medians across facilities (65 in the county, 191 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Connecticut average per facility for the same cycle, as published by CMS. Standard health survey dates: 3 Mar 2026, 22 May 2024.
Severity mix: J ×1 D ×30 E ×7 B ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 3 Mar 2026 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Standard survey | 10 Apr 2026 |
| 3 Mar 2026 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 10 Apr 2026 |
| 3 Mar 2026 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 10 Apr 2026 |
| 3 Mar 2026 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 10 Apr 2026 |
| 3 Mar 2026 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 10 Apr 2026 |
| 3 Mar 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 10 Apr 2026 |
| 3 Mar 2026 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 10 Apr 2026 |
| 3 Mar 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 10 Apr 2026 |
| 3 Mar 2026 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Standard survey | 10 Apr 2026 |
| 3 Mar 2026 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | B | Standard survey | 10 Apr 2026 |
| 3 Mar 2026 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | B | Standard survey | 10 Apr 2026 |
| 26 Nov 2025 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | Past Non-Compliance |
| 29 Apr 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Complaint investigation | 19 May 2025 |
| 29 Apr 2025 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Complaint investigation | 19 May 2025 |
| 4 Mar 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 28 Mar 2025 |
| 22 May 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 3 Jul 2024 |
| 22 May 2024 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Complaint investigation | 3 Jul 2024 |
| 22 May 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 3 Jul 2024 |
| 22 May 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 3 Jul 2024 |
| 22 May 2024 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | E | Standard survey | 3 Jul 2024 |
| 22 May 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 3 Jul 2024 |
| 22 May 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Standard survey | 3 Jul 2024 |
| 22 May 2024 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Standard survey | 3 Jul 2024 |
| 22 May 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 3 Jul 2024 |
| 22 May 2024 | F0610 | Respond appropriately to all alleged violations. | D | Standard survey | 3 Jul 2024 |
| 22 May 2024 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 3 Jul 2024 |
| 22 May 2024 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 3 Jul 2024 |
| 22 May 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 3 Jul 2024 |
| 22 May 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 3 Jul 2024 |
| 22 May 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 3 Jul 2024 |
| 22 May 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 3 Jul 2024 |
| 22 May 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 3 Jul 2024 |
| 22 May 2024 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 3 Jul 2024 |
| 22 May 2024 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 3 Jul 2024 |
| 26 Apr 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 7 Jun 2024 |
| 29 Feb 2024 | F0678 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. | J | Complaint investigation | 29 Feb 2024 |
| 1 Feb 2024 | F0602 | Protect each resident from the wrongful use of the resident's belongings or money. | D | Complaint investigation | 18 Dec 2023 |
| 19 Nov 2021 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 30 Dec 2021 |
| 19 Nov 2021 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 30 Dec 2021 |
| 19 Nov 2021 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 30 Dec 2021 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 29 Feb 2024 | Fine | $16,801 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Connecticut average. Turnover: nursing staff 37.4%, RNs 57.1%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | Connecticut median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 24.5% | 17.6% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.4% | 0.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.3% | 1.2% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.7% | 3.1% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.7% | 1.1% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 30.7% | 15.3% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.8% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 8.5% | 17.6% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Complete Care At Fox Hill Llc. Chain: Complete Care (85 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Pc Gen Ct Opco Holdco LLC | 5% or greater direct ownership interest | 100% | 11/15/2022 |
| Pc Gen Ct Opco Topco LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 11/15/2022 |
| Pc Gen Ct Topco LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 11/15/2022 |
| Des Capital LLC | Indirect ownership interest | NOT APPLICABLE | 11/15/2022 |
| Jrk Investments LLC | Indirect ownership interest | NOT APPLICABLE | 11/15/2022 |
| Des Capital LLC | Adp of the snf | NOT APPLICABLE | 11/15/2022 |
| Fox Hill Propco LLC | Adp of the snf | NOT APPLICABLE | 11/15/2022 |
| Jrk Investments LLC | Adp of the snf | NOT APPLICABLE | 11/15/2022 |
| Pc Gen Ct Topco LLC | Adp of the snf | NOT APPLICABLE | 11/15/2022 |
| Peace Capital Holdings LLC | Adp of the snf | NOT APPLICABLE | 11/15/2022 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Capitol County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| 60 West | Rocky Hill | 95 | 5 | 5 | 5 | 16 | 16.8 | — | 24 Jun 2025 |
| Autumn Lake Healthcare At New Britain | New Britain | 282 | 5 | 5 | 2 | 25 | 8.9 | — | 24 Apr 2026 |
| Bradley Home Infirmary/Pavilion | Meriden | 30 | 5 | 4 | 5 | 18 | 60.0 | $8K | 3 Feb 2026 |
| Elim Park Baptist Home, Inc | Cheshire | 90 | 5 | 4 | 5 | 19 | 21.1 | $8K | 13 Sep 2024 |
| Jefferson House | Newington | 104 | 5 | 4 | 5 | 25 | 24.0 | — | 28 Jan 2025 |
| Jerome Home | New Britain | 94 | 5 | 4 | 5 | 21 | 22.3 | $8K | 25 Jul 2025 |
| John L. Levitow Health Care Center | Rocky Hill | 125 | 5 | 4 | 5 | 15 | 12.0 | — | 25 Feb 2025 |
| Livewell Connecticut | Plantsville | 120 | 5 | 4 | 5 | 9 | 7.5 | — | 23 Apr 2026 |
All 65 facilities in Capitol County
Questions and answers
How many deficiencies has Complete Care At Fox Hill been cited for?
40 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Connecticut median is 35 per facility.
Has Complete Care At Fox Hill been fined?
Yes. CMS lists fines totalling $17K in the period covered.
How does staffing at Complete Care At Fox Hill compare?
Reported total nurse staffing is 3.5 hours per resident per day against a Connecticut median of 3.7 and a national average of 3.9.
Who operates Complete Care At Fox Hill?
It is part of the Complete Care chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Pc Gen Ct Opco Holdco LLC, Pc Gen Ct Opco Topco LLC and Pc Gen Ct Topco LLC. Individual owners and managers are not listed on this site.
When was Complete Care At Fox Hill last inspected?
The most recent survey or investigation in the CMS record is dated 3 Mar 2026; the most recent standard health survey was 3 Mar 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.