Wisconsin › Milwaukee County › Hales Corners
Complete Care At Hales Corners
9449 W. Forest Home Ave., Hales Corners, WI 53130
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Complete Care At Hales Corners, in Hales Corners, Wisconsin, is certified for 62 beds under for-profit, corporation ownership and belongs to the Complete Care chain.
CMS gives it 3 of 5 stars overall, equal to the Wisconsin median; the health inspection rating is 3, staffing 3 and quality measures 3.
Inspectors recorded 17 health deficiencies across the three most recent survey cycles (11, 2, 4 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 27.4 per 100 beds, about the same as the state median of 31.8.
CMS lists 1 penalty in the period covered: fines totalling $18K.
Reported nurse staffing is 4.6 hours per resident per day (0.9 RN), close to the Wisconsin median of 4.0; nursing staff turnover is 64.7%.
Compared with county, state and nation
| Measure | This facility | Milwaukee Co. median | Wisconsin median | US average |
|---|---|---|---|---|
| Overall star rating | 3 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 17 | 38 | 21 | 28.7 |
| Citations per 100 beds | 27.4 | 44.1 | 31.8 | 26.8 |
| Total nurse hours per resident day | 4.6 | 4.0 | 4.0 | 3.9 |
| RN hours per resident day | 0.9 | 0.7 | 0.9 | 0.7 |
| Nursing staff turnover | 64.7% | 52.4% | 46.2% | 45.8% |
| Fines listed | $17,934 | $65,881 | $0 | — |
County and state figures are medians across facilities (32 in the county, 323 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Wisconsin average per facility for the same cycle, as published by CMS. Standard health survey dates: 18 Jun 2025, 27 Mar 2024.
Severity mix: G ×1 D ×13 F ×2 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 19 Feb 2026 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 19 Feb 2026 |
| 19 Feb 2026 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 20 Feb 2026 |
| 5 Dec 2025 | F0573 | Let each resident or the resident's legal representative access or purchase copies of all the resident's records. | D | Complaint investigation | 8 Dec 2025 |
| 5 Dec 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 8 Dec 2025 |
| 5 Dec 2025 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | D | Complaint investigation | 8 Dec 2025 |
| 18 Jun 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 27 Jun 2025 |
| 18 Jun 2025 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Standard survey | 25 Jun 2025 |
| 18 Jun 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 7 Jul 2025 |
| 18 Jun 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 7 Jul 2025 |
| 18 Jun 2025 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Standard survey | 14 Jul 2025 |
| 18 Jun 2025 | F0810 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. | D | Standard survey | 7 Jul 2025 |
| 27 Mar 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Standard survey | 25 Apr 2024 |
| 27 Mar 2024 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 25 Apr 2024 |
| 12 Jan 2023 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | F | Standard survey | 10 Feb 2023 |
| 12 Jan 2023 | F0886 | Perform COVID19 testing on residents and staff. | F | Standard survey | 13 Jan 2023 |
| 12 Jan 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 13 Jan 2023 |
| 12 Jan 2023 | F0888 | Ensure staff are vaccinated for COVID-19 | C | Standard survey | 13 Jan 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 27 Mar 2024 | Fine | $17,934 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Wisconsin average. Turnover: nursing staff 64.7%, RNs 61.1%; 2 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Wisconsin median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 5.7% | 15.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.9% | 1.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 2.9% | 2.3% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.8% | 3.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 0.9% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 17.0% | 16.8% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.1% | 4.4% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 0.0% | 14.4% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Hales Corners Care And Rehab Center Llc. Chain: Complete Care (85 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Pc Hales Corners Opco Holdco LLC | 5% or greater direct ownership interest | 100% | 05/28/2025 |
| Pc Hales Corners Topco Opco LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 05/28/2025 |
| Des Capital LLC | Indirect ownership interest | NOT APPLICABLE | 05/28/2025 |
| Jrk Investments LLC | Indirect ownership interest | NOT APPLICABLE | 05/28/2025 |
| Des Capital LLC | Adp of the snf | NOT APPLICABLE | 05/28/2025 |
| Hales Corners Propco LLC | Adp of the snf | NOT APPLICABLE | 05/29/2025 |
| Jrk Investments LLC | Adp of the snf | NOT APPLICABLE | 05/28/2025 |
| Pc Hales Corners Propco Holdco LLC | Adp of the snf | NOT APPLICABLE | 05/28/2025 |
| Pc Hales Corners Topco Propco LLC | Adp of the snf | NOT APPLICABLE | 05/28/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Milwaukee County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Eastcastle Pl Bradford Ter Conv Ctr | Milwaukee | 40 | 5 | 3 | 5 | 16 | 40.0 | $90K | 18 Feb 2026 |
| Lutheran Home | Wauwatosa | 160 | 4 | 3 | 5 | 20 | 12.5 | — | 10 Jun 2025 |
| Milwaukee Catholic Home | Milwaukee | 107 | 4 | 5 | 1 | 13 | 12.1 | — | 20 May 2026 |
| Milwaukee Health and Rehab | Milwaukee | 95 | 4 | 4 | 2 | 21 | 22.1 | — | 8 Dec 2025 |
| Saint Johns On the Lake | Milwaukee | 27 | 4 | 3 | 5 | 14 | 51.9 | — | 1 Apr 2026 |
| St Ann Health and Rehabilitation Center | Milwaukee | 50 | 4 | 4 | 2 | 21 | 42.0 | — | 5 Mar 2026 |
| Aria At Mitchell Manor | West Allis | 50 | 3 | 3 | 3 | 23 | 46.0 | $16K | 1 Jul 2026 |
| Complete Care At Glendale West | Glendale | 94 | 3 | 2 | 3 | 38 | 40.4 | $11K | 12 Nov 2025 |
All 32 facilities in Milwaukee County
Questions and answers
How many deficiencies has Complete Care At Hales Corners been cited for?
17 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Wisconsin median is 21 per facility.
Has Complete Care At Hales Corners been fined?
Yes. CMS lists fines totalling $18K in the period covered.
How does staffing at Complete Care At Hales Corners compare?
Reported total nurse staffing is 4.6 hours per resident per day against a Wisconsin median of 4.0 and a national average of 3.9.
Who operates Complete Care At Hales Corners?
It is part of the Complete Care chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Pc Hales Corners Opco Holdco LLC, Pc Hales Corners Topco Opco LLC and Des Capital LLC. Individual owners and managers are not listed on this site.
When was Complete Care At Hales Corners last inspected?
The most recent survey or investigation in the CMS record is dated 19 Feb 2026; the most recent standard health survey was 18 Jun 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.