Indiana › Marion County › Indianapolis
Evergreen Crossing and the Lofts
5404 Georgetown Road, Indianapolis, IN 46254
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 109 beds, Evergreen Crossing and the Lofts serves Indianapolis in Marion County, Indiana and has taken Medicare and Medicaid residents since 2014.
CMS gives it 2 of 5 stars overall, below the Indiana median of 3; the health inspection rating is 1, staffing 2 and quality measures 5.
Inspectors recorded 33 health deficiencies across the three most recent survey cycles (18, 8, 7 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 30.3 per 100 beds, more than the state median of 22.9.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.5 hours per resident per day (0.4 RN), close to the Indiana median of 3.6; nursing staff turnover is 52.7%.
Compared with county, state and nation
| Measure | This facility | Marion Co. median | Indiana median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 33 | 25 | 19 | 28.7 |
| Citations per 100 beds | 30.3 | 26.3 | 22.9 | 26.8 |
| Total nurse hours per resident day | 3.5 | 3.6 | 3.6 | 3.9 |
| RN hours per resident day | 0.4 | 0.6 | 0.6 | 0.7 |
| Nursing staff turnover | 52.7% | 50.0% | 45.4% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (46 in the county, 507 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Indiana average per facility for the same cycle, as published by CMS. Standard health survey dates: 17 Apr 2026, 28 Feb 2025.
Severity mix: G ×1 D ×24 E ×7 F ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 17 Apr 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 22 May 2026 |
| 17 Apr 2026 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 22 May 2026 |
| 17 Apr 2026 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Standard survey | 22 May 2026 |
| 17 Apr 2026 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 22 May 2026 |
| 17 Apr 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 22 May 2026 |
| 17 Apr 2026 | F0744 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. | D | Standard survey | 22 May 2026 |
| 17 Apr 2026 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 22 May 2026 |
| 2 Feb 2026 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Complaint investigation | Past Non-Compliance |
| 2 Feb 2026 | F0602 | Protect each resident from the wrongful use of the resident's belongings or money. | D | Complaint investigation | Past Non-Compliance |
| 31 Dec 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 6 Feb 2026 |
| 31 Dec 2025 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 6 Feb 2026 |
| 14 Nov 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Complaint investigation | Past Non-Compliance |
| 14 Nov 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | Past Non-Compliance |
| 11 Aug 2025 | F0558 | Reasonably accommodate the needs and preferences of each resident. | E | Complaint investigation | 30 Sep 2025 |
| 11 Aug 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 30 Sep 2025 |
| 11 Aug 2025 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Complaint investigation | 30 Sep 2025 |
| 11 Aug 2025 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E | Complaint investigation | 30 Sep 2025 |
| 11 Aug 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Complaint investigation | 30 Sep 2025 |
| 28 Feb 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 25 Mar 2025 |
| 28 Feb 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 25 Mar 2025 |
| 28 Feb 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 25 Mar 2025 |
| 28 Feb 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 25 Mar 2025 |
| 28 Feb 2025 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 25 Mar 2025 |
| 28 Feb 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 25 Mar 2025 |
| 15 Nov 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 23 Dec 2024 |
| 15 Nov 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 23 Dec 2024 |
| 6 Mar 2024 | F0661 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. | D | Complaint investigation | 11 Mar 2024 |
| 7 Feb 2024 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 28 Feb 2024 |
| 15 Dec 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Standard survey | 16 Jan 2024 |
| 15 Dec 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 16 Jan 2024 |
| 15 Dec 2023 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 16 Jan 2024 |
| 15 Dec 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 16 Jan 2024 |
| 15 Dec 2023 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | D | Standard survey | 16 Jan 2024 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Indiana average. Turnover: nursing staff 52.7%, RNs 75.0%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | Indiana median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 3.6% | 8.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.3% | 0.5% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 0.9% | 3.6% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.4% | 0.7% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 4.0% | 9.3% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.1% | 3.3% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 9.8% | 11.4% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Hancock Regional Hospital. Chain: Communicare Health (110 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Hancock Regional Hospital | 5% or greater direct ownership interest | 100% | 11/14/2018 |
| Georgetown Mgt Co LLC | Operational/managerial control | NOT APPLICABLE | 09/01/2017 |
| Georgetown Mgt Co LLC | Adp of the snf | NOT APPLICABLE | 09/01/2017 |
| Omega Healthcare Investors Inc | Adp of the snf | NOT APPLICABLE | 09/01/2017 |
| Omg In Mstr Lsco LLC | Adp of the snf | NOT APPLICABLE | 06/10/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Marion County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Fairway Village | Indianapolis | 53 | 5 | 5 | 3 | 0 | 0.0 | — | — |
| Marquette | Indianapolis | 57 | 5 | 4 | 5 | 15 | 26.3 | — | 2 Feb 2026 |
| Southpointe Healthcare Center | Indianapolis | 100 | 5 | 5 | 3 | 6 | 6.0 | — | 3 Mar 2026 |
| St Augustine Home For the Aged | Indianapolis | 23 | 5 | 4 | — | 13 | 56.5 | — | 2 Jul 2025 |
| Wellbrooke of Avon | Indianapolis | 70 | 5 | 4 | 4 | 17 | 24.3 | — | 13 Mar 2026 |
| Altenheim Health & Living Community | Indianapolis | 87 | 4 | 4 | 1 | 11 | 12.6 | — | 25 Mar 2026 |
| Arlington Place Health Campus | Indianapolis | 84 | 4 | 3 | 2 | 21 | 25.0 | — | 29 May 2026 |
| Beech Grove Meadows | Beech Grove | 118 | 4 | 3 | 2 | 13 | 11.0 | $21K | 27 Mar 2026 |
All 46 facilities in Marion County
Questions and answers
How many deficiencies has Evergreen Crossing and the Lofts been cited for?
33 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Indiana median is 19 per facility.
Has Evergreen Crossing and the Lofts been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Evergreen Crossing and the Lofts compare?
Reported total nurse staffing is 3.5 hours per resident per day against a Indiana median of 3.6 and a national average of 3.9.
Who operates Evergreen Crossing and the Lofts?
It is part of the Communicare Health chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Hancock Regional Hospital and Georgetown Mgt Co LLC. Individual owners and managers are not listed on this site.
When was Evergreen Crossing and the Lofts last inspected?
The most recent survey or investigation in the CMS record is dated 17 Apr 2026; the most recent standard health survey was 17 Apr 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.