North Carolina › Robeson County › Lumberton
Glenflora
5701 Fayetteville Road, Lumberton, NC 28360
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Glenflora, in Lumberton, North Carolina, is certified for 52 beds under non-profit, corporation ownership and belongs to the Lutheran Services Carolinas chain.
CMS gives it 4 of 5 stars overall, above the North Carolina median of 3; the health inspection rating is 3, staffing 3 and quality measures 5.
Inspectors recorded 4 health deficiencies across the three most recent survey cycles (2, 0, 2 by cycle, most recent first), 2 of them at the actual-harm or immediate-jeopardy level. That is 7.7 per 100 beds, fewer than the state median of 15.6.
CMS lists 1 penalty in the period covered: fines totalling $15K.
Reported nurse staffing is 4.6 hours per resident per day (0.4 RN), above the North Carolina median of 3.5; nursing staff turnover is 54.4%.
Compared with county, state and nation
| Measure | This facility | Robeson Co. median | North Carolina median | US average |
|---|---|---|---|---|
| Overall star rating | 4 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 4 | 24 | 16 | 28.7 |
| Citations per 100 beds | 7.7 | 20.9 | 15.6 | 26.8 |
| Total nurse hours per resident day | 4.6 | 4.1 | 3.5 | 3.9 |
| RN hours per resident day | 0.4 | 0.4 | 0.5 | 0.7 |
| Nursing staff turnover | 54.4% | 54.4% | 48.6% | 45.8% |
| Fines listed | $14,689 | $14,689 | $8,512 | — |
County and state figures are medians across facilities (6 in the county, 419 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: North Carolina average per facility for the same cycle, as published by CMS. Standard health survey dates: 12 Feb 2026, 12 Dec 2024.
Severity mix: J ×1 G ×1 E ×1 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 28 May 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Complaint investigation | 1 May 2026 |
| 12 Feb 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 23 Feb 2026 |
| 4 Dec 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 2 Nov 2023 |
| 24 Aug 2023 | F0732 | Post nurse staffing information every day. | C | Standard survey | 1 Sep 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 4 Dec 2023 | Fine | $14,689 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the North Carolina average. Turnover: nursing staff 54.4%, RNs 75.0%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | North Carolina median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 23.9% | 14.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 2.2% | 0.4% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 4.3% | 1.8% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 4.3% | 3.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.8% | 1.1% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 27.8% | 17.0% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 5.1% | 5.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 9.9% | 13.2% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: non-profit, corporation. Legal business name: Glenflora. Chain: Lutheran Services Carolinas (9 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Lutheran Services For the Aging, Inc. | Indirect ownership interest | NOT APPLICABLE | 11/07/2013 |
| Glenflora | Operational/managerial control | NOT APPLICABLE | 05/04/2009 |
| Lsa Management Inc. | Operational/managerial control | NOT APPLICABLE | 11/07/2013 |
| Lutheran Services For the Aging, Inc. | Operational/managerial control | NOT APPLICABLE | 11/07/2013 |
| Lutheran Services For the Aging, Inc. | Trustee of the snf | NOT APPLICABLE | 11/07/2013 |
| Glenflora | Adp of the snf | NOT APPLICABLE | 05/04/2009 |
| Lsa Management Inc. | Adp of the snf | NOT APPLICABLE | 04/25/2025 |
| Lutheran Services For the Aging, Inc. | Adp of the snf | NOT APPLICABLE | 04/25/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Robeson County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Wesley Pines Retirement Community | Lumberton | 62 | 4 | 3 | 4 | 9 | 14.5 | — | 30 Jan 2026 |
| Harborview Lumberton | Lumberton | 122 | 3 | 3 | 3 | 19 | 15.6 | — | 4 Jun 2026 |
| Pembroke Centerabuse icon | Pembroke | 84 | 1 | 1 | 1 | 38 | 45.2 | $37K | 21 May 2026 |
| The Carrolton of Lumbertonabuse icon | Lumberton | 90 | 1 | 2 | 3 | 28 | 31.1 | — | 19 Feb 2026 |
| Woodhaven Nursing Center | Lumberton | 115 | 1 | 1 | 2 | 24 | 20.9 | $128K | 29 Aug 2025 |
All 6 facilities in Robeson County
Questions and answers
How many deficiencies has Glenflora been cited for?
4 health deficiencies across the three most recent survey cycles, 2 at the actual-harm or immediate-jeopardy level. The North Carolina median is 16 per facility.
Has Glenflora been fined?
Yes. CMS lists fines totalling $15K in the period covered.
How does staffing at Glenflora compare?
Reported total nurse staffing is 4.6 hours per resident per day against a North Carolina median of 3.5 and a national average of 3.9.
Who operates Glenflora?
It is part of the Lutheran Services Carolinas chain. Ownership type is non-profit, corporation. Organisations in the CMS ownership record include Lutheran Services For the Aging, Inc., Glenflora and Lsa Management Inc.. Individual owners and managers are not listed on this site.
When was Glenflora last inspected?
The most recent survey or investigation in the CMS record is dated 28 May 2026; the most recent standard health survey was 12 Feb 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.