North Carolina › Robeson County › Pembroke
Pembroke Center
310 E Wardell Drive, Pembroke, NC 28372
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Pembroke Center is a For-profit, corporation nursing home in Pembroke, North Carolina, certified for 84 beds and caring for about 68 residents a day.
CMS gives it 1 of 5 stars overall, below the North Carolina median of 3; the health inspection rating is 1, staffing 1 and quality measures 1.
Inspectors recorded 38 health deficiencies across the three most recent survey cycles (20, 11, 7 by cycle, most recent first), 2 of them at the actual-harm or immediate-jeopardy level. That is 45.2 per 100 beds, more than the state median of 15.6.
CMS lists 3 penalties in the period covered: fines totalling $37K.
Reported nurse staffing is 3.4 hours per resident per day (0.5 RN), close to the North Carolina median of 3.5; nursing staff turnover is 68.4%.
CMS flags that the facility carries the CMS abuse icon.
Compared with county, state and nation
| Measure | This facility | Robeson Co. median | North Carolina median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 38 | 24 | 16 | 28.7 |
| Citations per 100 beds | 45.2 | 20.9 | 15.6 | 26.8 |
| Total nurse hours per resident day | 3.4 | 4.1 | 3.5 | 3.9 |
| RN hours per resident day | 0.5 | 0.4 | 0.5 | 0.7 |
| Nursing staff turnover | 68.4% | 54.4% | 48.6% | 45.8% |
| Fines listed | $37,339 | $14,689 | $8,512 | — |
County and state figures are medians across facilities (6 in the county, 419 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: North Carolina average per facility for the same cycle, as published by CMS. Standard health survey dates: 21 Nov 2025, 20 Nov 2024.
Severity mix: J ×1 G ×1 D ×25 E ×10 B ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 21 May 2026 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 11 Jun 2026 |
| 21 May 2026 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 11 Jun 2026 |
| 20 Jan 2026 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 27 Jan 2026 |
| 21 Nov 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Complaint investigation | 20 Jan 2026 |
| 21 Nov 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Complaint investigation | 20 Jan 2026 |
| 21 Nov 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Complaint investigation | 20 Jan 2026 |
| 21 Nov 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 20 Jan 2026 |
| 21 Nov 2025 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 20 Jan 2026 |
| 21 Nov 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 20 Jan 2026 |
| 21 Nov 2025 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 20 Jan 2026 |
| 21 Nov 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 20 Jan 2026 |
| 21 Nov 2025 | F0638 | Assure that each resident’s assessment is updated at least once every 3 months. | D | Standard survey | 20 Jan 2026 |
| 21 Nov 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 20 Jan 2026 |
| 21 Nov 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 20 Jan 2026 |
| 21 Nov 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 20 Jan 2026 |
| 21 Nov 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 10 Sep 2025 |
| 21 Nov 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 20 Jan 2026 |
| 21 Nov 2025 | F0730 | Observe each nurse aide's job performance and give regular training. | D | Standard survey | 20 Jan 2026 |
| 21 Nov 2025 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Complaint investigation | 20 Jan 2026 |
| 21 Nov 2025 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 27 Jan 2026 |
| 5 Jun 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Complaint investigation | 28 May 2025 |
| 5 Jun 2025 | F0849 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D | Complaint investigation | 7 Jun 2025 |
| 20 Nov 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Complaint investigation | 18 Dec 2024 |
| 20 Nov 2024 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | E | Standard survey | 18 Dec 2024 |
| 20 Nov 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 18 Dec 2024 |
| 20 Nov 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 18 Dec 2024 |
| 20 Nov 2024 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | D | Standard survey | 18 Dec 2024 |
| 20 Nov 2024 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | D | Standard survey | 18 Dec 2024 |
| 20 Nov 2024 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 18 Dec 2024 |
| 20 Nov 2024 | F0849 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D | Standard survey | 18 Dec 2024 |
| 20 Nov 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | Complaint investigation | 18 Dec 2024 |
| 31 May 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J | Complaint investigation | 18 May 2024 |
| 16 Nov 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard survey | 14 Dec 2023 |
| 16 Nov 2023 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | E | Complaint investigation | 14 Dec 2023 |
| 16 Nov 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 14 Dec 2023 |
| 16 Nov 2023 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | E | Complaint investigation | 14 Dec 2023 |
| 16 Nov 2023 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 14 Dec 2023 |
| 7 Sep 2023 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 17 Aug 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 21 Nov 2025 | Fine | $10,335 | |
| 5 Jun 2025 | Fine | $10,868 | |
| 31 May 2024 | Fine | $16,136 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the North Carolina average. Turnover: nursing staff 68.4%, RNs 80.0%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | North Carolina median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 13.2% | 14.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.8% | 0.4% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 3.2% | 1.8% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.3% | 3.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.2% | 1.1% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 20.9% | 17.0% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 8.8% | 5.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 12.0% | 13.2% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Sunbridge Retirement Care Associates, Llc. Chain: Genesis Healthcare (184 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Sunbridge Healthcare LLC | 5% or greater direct ownership interest | 100% | 02/01/2009 |
| Fc Gen Operations Investment LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 12/01/2012 |
| Gen Operations I LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 12/01/2012 |
| Genesis Healthcare Inc | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Healthcare LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 12/01/2012 |
| Genesis Holdings LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Sun Healthcare Group, Inc. | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/01/2020 |
| Genesis Administrative Services LLC | Operational/managerial control | NOT APPLICABLE | 01/01/2019 |
| Powerback Rehabilitation LLC | Operational/managerial control | NOT APPLICABLE | 01/01/2019 |
| Genesis Administrative Services LLC | Adp of the snf | NOT APPLICABLE | 02/04/2025 |
| Powerback Rehabilitation LLC | Adp of the snf | NOT APPLICABLE | 02/04/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Robeson County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Glenflora | Lumberton | 52 | 4 | 3 | 3 | 4 | 7.7 | $15K | 28 May 2026 |
| Wesley Pines Retirement Community | Lumberton | 62 | 4 | 3 | 4 | 9 | 14.5 | — | 30 Jan 2026 |
| Harborview Lumberton | Lumberton | 122 | 3 | 3 | 3 | 19 | 15.6 | — | 4 Jun 2026 |
| The Carrolton of Lumbertonabuse icon | Lumberton | 90 | 1 | 2 | 3 | 28 | 31.1 | — | 19 Feb 2026 |
| Woodhaven Nursing Center | Lumberton | 115 | 1 | 1 | 2 | 24 | 20.9 | $128K | 29 Aug 2025 |
All 6 facilities in Robeson County
Questions and answers
How many deficiencies has Pembroke Center been cited for?
38 health deficiencies across the three most recent survey cycles, 2 at the actual-harm or immediate-jeopardy level. The North Carolina median is 16 per facility.
Has Pembroke Center been fined?
Yes. CMS lists fines totalling $37K in the period covered.
How does staffing at Pembroke Center compare?
Reported total nurse staffing is 3.4 hours per resident per day against a North Carolina median of 3.5 and a national average of 3.9.
Who operates Pembroke Center?
It is part of the Genesis Healthcare chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Sunbridge Healthcare LLC, Fc Gen Operations Investment LLC and Gen Operations I LLC. Individual owners and managers are not listed on this site.
When was Pembroke Center last inspected?
The most recent survey or investigation in the CMS record is dated 21 May 2026; the most recent standard health survey was 21 Nov 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.