Minnesota › Kandiyohi County › New London
Glenoaks Senior Living Campus
100 Glen Oaks Drive, New London, MN 56273
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Glenoaks Senior Living Campus, in New London, Minnesota, is certified for 52 beds under for-profit, corporation ownership and belongs to the Campbell Street Services chain.
CMS gives it 1 of 5 stars overall, below the Minnesota median of 3; the health inspection rating is 1, staffing 3 and quality measures 3.
Inspectors recorded 46 health deficiencies across the three most recent survey cycles (14, 13, 19 by cycle, most recent first), 3 of them at the actual-harm or immediate-jeopardy level. That is 88.5 per 100 beds, more than the state median of 30.0.
CMS lists 3 penalties in the period covered: fines totalling $30K and 1 payment denial.
Reported nurse staffing is 3.2 hours per resident per day (0.7 RN), below the Minnesota median of 4.2; nursing staff turnover is 80.5%.
Compared with county, state and nation
| Measure | This facility | Kandiyohi Co. median | Minnesota median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 46 | 21 | 20 | 28.7 |
| Citations per 100 beds | 88.5 | 26.9 | 30.0 | 26.8 |
| Total nurse hours per resident day | 3.2 | 4.7 | 4.2 | 3.9 |
| RN hours per resident day | 0.7 | 0.8 | 1.0 | 0.7 |
| Nursing staff turnover | 80.5% | 80.5% | 40.0% | 45.8% |
| Fines listed | $29,822 | $0 | $0 | — |
County and state figures are medians across facilities (3 in the county, 338 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Minnesota average per facility for the same cycle, as published by CMS. Standard health survey dates: 10 Jun 2026, 24 Apr 2025.
Severity mix: J ×2 G ×1 D ×28 E ×8 F ×6 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 10 Jun 2026 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 17 Jul 2026 |
| 10 Jun 2026 | F0605 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Standard survey | 17 Jul 2026 |
| 10 Jun 2026 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Standard survey | 17 Jul 2026 |
| 10 Jun 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 17 Jul 2026 |
| 10 Jun 2026 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | 17 Jul 2026 |
| 10 Jun 2026 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 17 Jul 2026 |
| 10 Jun 2026 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 17 Jul 2026 |
| 10 Jun 2026 | F0825 | Provide or get specialized rehabilitative services as required for a resident. | D | Standard survey | 17 Jul 2026 |
| 10 Jun 2026 | F0881 | Implement a program that monitors antibiotic use. | D | Standard survey | 17 Jul 2026 |
| 12 Sep 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 20 Oct 2025 |
| 12 Sep 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Complaint investigation | 20 Oct 2025 |
| 12 Sep 2025 | F0610 | Respond appropriately to all alleged violations. | E | Complaint investigation | 20 Oct 2025 |
| 12 Sep 2025 | F0730 | Observe each nurse aide's job performance and give regular training. | E | Complaint investigation | 20 Oct 2025 |
| 12 Sep 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 20 Oct 2025 |
| 24 Apr 2025 | F0865 | Have a plan that describes the process for conducting QAPI and QAA activities. | F | Standard survey | 23 May 2025 |
| 24 Apr 2025 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | F | Standard survey | 23 May 2025 |
| 24 Apr 2025 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 23 May 2025 |
| 24 Apr 2025 | F0882 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | F | Standard survey | 23 May 2025 |
| 24 Apr 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Standard survey | 23 May 2025 |
| 24 Apr 2025 | F0759 | Ensure medication error rates are not 5 percent or greater. | E | Standard survey | 23 May 2025 |
| 24 Apr 2025 | F0881 | Implement a program that monitors antibiotic use. | E | Standard survey | 23 May 2025 |
| 24 Apr 2025 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | Standard survey | 23 May 2025 |
| 24 Apr 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 23 May 2025 |
| 24 Apr 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 23 May 2025 |
| 24 Apr 2025 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 23 May 2025 |
| 24 Apr 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 23 May 2025 |
| 24 Apr 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 23 May 2025 |
| 6 Mar 2024 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Standard survey | 25 Mar 2024 |
| 6 Mar 2024 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 25 Mar 2024 |
| 6 Mar 2024 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Standard survey | 25 Mar 2024 |
| 6 Mar 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 25 Mar 2024 |
| 6 Mar 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 25 Mar 2024 |
| 21 Sep 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 12 Oct 2023 |
| 21 Sep 2023 | F0760 | Ensure that residents are free from significant medication errors. | J | Complaint investigation | 12 Oct 2023 |
| 21 Sep 2023 | F0865 | Have a plan that describes the process for conducting QAPI and QAA activities. | F | Complaint investigation | 12 Oct 2023 |
| 21 Sep 2023 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Complaint investigation | 12 Oct 2023 |
| 21 Sep 2023 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 12 Oct 2023 |
| 21 Sep 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 12 Oct 2023 |
| 21 Sep 2023 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 12 Oct 2023 |
| 21 Sep 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 12 Oct 2023 |
| 21 Sep 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 12 Oct 2023 |
| 21 Sep 2023 | F0744 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. | D | Complaint investigation | 12 Oct 2023 |
| 21 Sep 2023 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 12 Oct 2023 |
| 21 Sep 2023 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Complaint investigation | 12 Oct 2023 |
| 21 Sep 2023 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | C | Complaint investigation | 12 Oct 2023 |
| 23 Aug 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 26 Sep 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 12 Sep 2025 | Payment denial | — | 38 days |
| 23 Aug 2023 | Fine | $14,911 | |
| 23 Aug 2023 | Fine | $14,911 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Minnesota average. Turnover: nursing staff 80.5%, RNs 71.4%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | Minnesota median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 22.7% | 18.0% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 1.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.8% | 2.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 9.1% | 3.7% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.5% | 1.4% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 17.8% | 20.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.3% | 4.9% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 27.1% | 15.9% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Opco New London, Mn, Llc. Chain: Campbell Street Services (22 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Holdco New London, Mn, LLC | Direct ownership interest | NOT APPLICABLE | 12/01/2019 |
| Chitai Investment, LLC | Indirect ownership interest | NOT APPLICABLE | 12/01/2019 |
| Holdco Tabletop, LLC | Indirect ownership interest | NOT APPLICABLE | 12/01/2019 |
| Investco Tabletop, LLC | Indirect ownership interest | NOT APPLICABLE | 12/01/2019 |
| Techcare Corp | Indirect ownership interest | NOT APPLICABLE | 12/01/2019 |
| Realco New London, Mn, LLC | 5% or greater mortgage interest | NOT APPLICABLE | 12/01/2019 |
| Campbell Street Services LLC | Operational/managerial control | NOT APPLICABLE | 12/01/2019 |
| Chitai Investment, LLC | Operational/managerial control | NOT APPLICABLE | 12/01/2019 |
| Holdco New London, Mn, LLC | Operational/managerial control | NOT APPLICABLE | 12/01/2019 |
| Holdco Tabletop, LLC | Operational/managerial control | NOT APPLICABLE | 12/01/2019 |
| Investco Tabletop, LLC | Operational/managerial control | NOT APPLICABLE | 12/01/2019 |
| Managerco New London, Mn, LLC | Operational/managerial control | NOT APPLICABLE | 12/01/2019 |
| Techcare Corp | Operational/managerial control | NOT APPLICABLE | 12/01/2019 |
| Campbell Street Services LLC | Adp of the snf | NOT APPLICABLE | 05/13/2025 |
| Chitai Investment, LLC | Adp of the snf | NOT APPLICABLE | 12/01/2019 |
| Holdco New London, Mn, LLC | Adp of the snf | NOT APPLICABLE | 12/01/2019 |
| Holdco Tabletop, LLC | Adp of the snf | NOT APPLICABLE | 12/01/2019 |
| Investco Tabletop, LLC | Adp of the snf | NOT APPLICABLE | 12/01/2019 |
| Managerco New London, Mn, LLC | Adp of the snf | NOT APPLICABLE | 06/24/2025 |
| Realco New London, Mn, LLC | Adp of the snf | NOT APPLICABLE | 12/01/2019 |
| Techcare Corp | Adp of the snf | NOT APPLICABLE | 12/01/2019 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Kandiyohi County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Bethesda | Willmar | 248 | 4 | 3 | 5 | 19 | 7.7 | — | 10 Dec 2025 |
| Cura of Willmarabuse icon | Willmar | 78 | 2 | 2 | 4 | 21 | 26.9 | — | 15 Jul 2026 |
All 3 facilities in Kandiyohi County
Questions and answers
How many deficiencies has Glenoaks Senior Living Campus been cited for?
46 health deficiencies across the three most recent survey cycles, 3 at the actual-harm or immediate-jeopardy level. The Minnesota median is 20 per facility.
Has Glenoaks Senior Living Campus been fined?
Yes. CMS lists fines totalling $30K in the period covered, plus 1 payment denial.
How does staffing at Glenoaks Senior Living Campus compare?
Reported total nurse staffing is 3.2 hours per resident per day against a Minnesota median of 4.2 and a national average of 3.9.
Who operates Glenoaks Senior Living Campus?
It is part of the Campbell Street Services chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Holdco New London, Mn, LLC, Chitai Investment, LLC and Holdco Tabletop, LLC. Individual owners and managers are not listed on this site.
When was Glenoaks Senior Living Campus last inspected?
The most recent survey or investigation in the CMS record is dated 10 Jun 2026; the most recent standard health survey was 10 Jun 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.