Ohio › Hancock County › Findlay
Heritage The
2820 Greenacre Dr, Findlay, OH 45840
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 96 beds, Heritage The serves Findlay in Hancock County, Ohio and has taken Medicare and Medicaid residents since 1980.
CMS gives it 1 of 5 stars overall, below the Ohio median of 3; the health inspection rating is 2, staffing 1 and quality measures 4.
Inspectors recorded 44 health deficiencies across the three most recent survey cycles (24, 11, 9 by cycle, most recent first), none at the actual-harm level. That is 45.8 per 100 beds, more than the state median of 33.3.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.8 hours per resident per day (0.6 RN), close to the Ohio median of 3.6; nursing staff turnover is 62.8%.
Compared with county, state and nation
| Measure | This facility | Hancock Co. median | Ohio median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 4 | 3 | 3.0 |
| Health citations, 3 cycles | 44 | 29 | 27 | 28.7 |
| Citations per 100 beds | 45.8 | 24.6 | 33.3 | 26.8 |
| Total nurse hours per resident day | 3.8 | 3.8 | 3.6 | 3.9 |
| RN hours per resident day | 0.6 | 0.9 | 0.6 | 0.7 |
| Nursing staff turnover | 62.8% | 42.9% | 48.5% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (6 in the county, 922 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Ohio average per facility for the same cycle, as published by CMS. Standard health survey dates: 13 Mar 2025, 21 Jul 2022.
Severity mix: D ×33 E ×7 F ×3 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 25 Feb 2026 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 9 Mar 2026 |
| 25 Feb 2026 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 9 Mar 2026 |
| 25 Feb 2026 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 9 Mar 2026 |
| 25 Feb 2026 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 9 Mar 2026 |
| 25 Feb 2026 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 9 Mar 2026 |
| 25 Feb 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 9 Mar 2026 |
| 7 Jan 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 13 Jan 2026 |
| 13 Nov 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Complaint investigation | 28 Nov 2025 |
| 13 Nov 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Complaint investigation | 28 Nov 2025 |
| 13 Nov 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 28 Nov 2025 |
| 17 Jul 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 13 Aug 2025 |
| 17 Jul 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 13 Aug 2025 |
| 13 Mar 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 7 Apr 2025 |
| 13 Mar 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 7 Apr 2025 |
| 13 Mar 2025 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | E | Standard survey | 7 Apr 2025 |
| 13 Mar 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 7 Apr 2025 |
| 13 Mar 2025 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Standard survey | 7 Apr 2025 |
| 13 Mar 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 7 Apr 2025 |
| 13 Mar 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 7 Apr 2025 |
| 13 Mar 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 7 Apr 2025 |
| 13 Mar 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 7 Apr 2025 |
| 13 Mar 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 7 Apr 2025 |
| 13 Mar 2025 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 7 Apr 2025 |
| 13 Mar 2025 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 7 Apr 2025 |
| 13 Mar 2025 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Complaint investigation | 7 Apr 2025 |
| 13 Mar 2025 | F0730 | Observe each nurse aide's job performance and give regular training. | C | Standard survey | 7 Apr 2025 |
| 22 Jan 2024 | F0880 | Provide and implement an infection prevention and control program. | F | Complaint investigation | 5 Feb 2024 |
| 21 Jul 2022 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 13 Aug 2022 |
| 21 Jul 2022 | F0920 | Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture. | E | Standard survey | 13 Aug 2022 |
| 21 Jul 2022 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 13 Aug 2022 |
| 21 Jul 2022 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 13 Aug 2022 |
| 21 Jul 2022 | F0676 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | Standard survey | 13 Aug 2022 |
| 21 Jul 2022 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 13 Aug 2022 |
| 21 Jul 2022 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Standard survey | 13 Aug 2022 |
| 21 Jul 2022 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 13 Aug 2022 |
| 21 Jul 2022 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Standard survey | 13 Aug 2022 |
| 8 Aug 2019 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 17 Sep 2019 |
| 8 Aug 2019 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 17 Sep 2019 |
| 8 Aug 2019 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 17 Sep 2019 |
| 8 Aug 2019 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 17 Sep 2019 |
| 8 Aug 2019 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Standard survey | 17 Sep 2019 |
| 8 Aug 2019 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 17 Sep 2019 |
| 8 Aug 2019 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 17 Sep 2019 |
| 8 Aug 2019 | F0712 | Ensure that the resident and his/her doctor meet face-to-face at all required visits. | D | Standard survey | 17 Sep 2019 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Ohio average. Turnover: nursing staff 62.8%, RNs 46.2%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | Ohio median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 5.7% | 4.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 0.0% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.7% | 3.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.1% | 0.7% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 3.1% | 4.9% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.5% | 3.0% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 9.4% | 7.5% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Trilogy Healthcare Of Hancock Llc. Chain: Trilogy Health Services (123 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Griffin-American Healthcare Reit III, Inc. | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 10/01/2018 |
| Griffin-American Healthcare Reit IV Holdings, LP | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 10/01/2018 |
| Northstar Healthcare Income Inc | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 10/01/2018 |
| Northstar Healthcare Income Operating Partnership LP | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 10/01/2018 |
| Trilogy Holdings Nt-Hci, LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 10/01/2018 |
| Keybank National Association | 5% or greater mortgage interest | NOT APPLICABLE | 09/17/2012 |
| Trilogy Health Services LLC | Operational/managerial control | NOT APPLICABLE | 12/01/2015 |
| Trilogy Management Services LLC | Operational/managerial control | NOT APPLICABLE | 12/01/2015 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Hancock County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| The Manor At Greendale | Findlay | 77 | 5 | 4 | 4 | 9 | 11.7 | — | 27 Feb 2025 |
| Birchaven Retirement Village | Findlay | 118 | 4 | 2 | 5 | 29 | 24.6 | — | 19 May 2026 |
| Independence House | Fostoria | 50 | 4 | 4 | 3 | 11 | 22.0 | — | 28 Apr 2026 |
| Serenity Spring Senior Living At Arlington | Arlington | 50 | 4 | 3 | 3 | 11 | 22.0 | $20K | 18 Apr 2024 |
| Fox Run Manor | Findlay | 120 | 3 | 2 | 4 | 39 | 32.5 | — | 8 Jun 2026 |
All 6 facilities in Hancock County
Questions and answers
How many deficiencies has Heritage The been cited for?
44 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The Ohio median is 27 per facility.
Has Heritage The been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Heritage The compare?
Reported total nurse staffing is 3.8 hours per resident per day against a Ohio median of 3.6 and a national average of 3.9.
Who operates Heritage The?
It is part of the Trilogy Health Services chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Griffin-American Healthcare Reit III, Inc., Griffin-American Healthcare Reit IV Holdings, LP and Northstar Healthcare Income Inc. Individual owners and managers are not listed on this site.
When was Heritage The last inspected?
The most recent survey or investigation in the CMS record is dated 25 Feb 2026; the most recent standard health survey was 13 Mar 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.