New York › Monroe County › Pittsford
Highlands Living Center
500 Hahnemann Trail, Pittsford, NY 14534
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Highlands Living Center, in Pittsford, New York, is certified for 122 beds under non-profit, corporation ownership.
CMS gives it 2 of 5 stars overall, below the New York median of 3; the health inspection rating is 2, staffing 2 and quality measures 2.
Inspectors recorded 19 health deficiencies across the three most recent survey cycles (10, 6, 3 by cycle, most recent first), none at the actual-harm level. That is 15.6 per 100 beds, more than the state median of 11.0.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.6 hours per resident per day (0.5 RN), close to the New York median of 3.5; nursing staff turnover is 60.3%.
Compared with county, state and nation
| Measure | This facility | Monroe Co. median | New York median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 19 | 17 | 17 | 28.7 |
| Citations per 100 beds | 15.6 | 15.6 | 11.0 | 26.8 |
| Total nurse hours per resident day | 3.6 | 3.8 | 3.5 | 3.9 |
| RN hours per resident day | 0.5 | 0.5 | 0.6 | 0.7 |
| Nursing staff turnover | 60.3% | 51.2% | 38.4% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (32 in the county, 593 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: New York average per facility for the same cycle, as published by CMS. Standard health survey dates: 19 Feb 2025, 9 Jun 2023.
Severity mix: D ×10 E ×8 B ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 28 May 2026 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | Deficient, Provider has no plan of correction |
| 28 May 2026 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | Deficient, Provider has no plan of correction |
| 19 Feb 2025 | F0610 | Respond appropriately to all alleged violations. | E | Standard survey | 15 Apr 2025 |
| 19 Feb 2025 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | E | Standard survey | 15 Apr 2025 |
| 19 Feb 2025 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Standard survey | 15 Apr 2025 |
| 19 Feb 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 15 Apr 2025 |
| 19 Feb 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 15 Apr 2025 |
| 19 Feb 2025 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 15 Apr 2025 |
| 19 Feb 2025 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 15 Apr 2025 |
| 19 Feb 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 15 Apr 2025 |
| 9 Jun 2023 | F0692 | Provide enough food/fluids to maintain a resident's health. | E | Standard survey | 26 Jul 2023 |
| 9 Jun 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 24 Aug 2023 |
| 9 Jun 2023 | F0836 | Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards. | E | Standard survey | 26 Jul 2023 |
| 9 Jun 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Standard survey | 26 Jul 2023 |
| 9 Jun 2023 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 26 Jul 2023 |
| 9 Jun 2023 | F0791 | Provide or obtain dental services for each resident. | D | Standard survey | 26 Jul 2023 |
| 2 Sep 2021 | F0885 | Report COVID19 data to residents and families. | E | Standard survey | 7 Oct 2021 |
| 2 Sep 2021 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 7 Oct 2021 |
| 2 Sep 2021 | F0732 | Post nurse staffing information every day. | B | Standard survey | 7 Oct 2021 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the New York average. Turnover: nursing staff 60.3%, RNs 57.1%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | New York median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 16.8% | 13.2% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.5% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 2.2% | 0.8% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.3% | 2.7% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.7% | 0.9% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 16.6% | 11.1% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 14.2% | 6.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 16.3% | 12.4% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: non-profit, corporation. Legal business name: The Highlands Living Center Inc.
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Strong Partners Healthsystem, Inc | Operational/managerial control | NOT APPLICABLE | 03/16/1995 |
| Strong Partners Healthsystem, Inc | Trustee of the snf | NOT APPLICABLE | 03/16/1995 |
| Strong Partners Healthsystem, Inc | Adp of the snf | NOT APPLICABLE | 03/04/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Monroe County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Aaron Manor Rehabilitation and Nursing Center | Fairport | 140 | 5 | 4 | 3 | 14 | 10.0 | — | 24 Oct 2024 |
| Edna Tina Wilson Living Center | Rochester | 120 | 5 | 5 | 4 | 5 | 4.2 | — | 11 Apr 2025 |
| Jewish Home of Rochester | Rochester | 362 | 5 | 4 | 5 | 7 | 1.9 | — | 11 Dec 2025 |
| Latta Road Nursing Home West | Rochester | 40 | 5 | 5 | 2 | 4 | 10.0 | — | 21 Jan 2025 |
| Maplewood Nursing Home Inc | Webster | 74 | 5 | 5 | 5 | 8 | 10.8 | — | 23 May 2025 |
| Park Ridge Nursing Home | Rochester | 120 | 5 | 4 | 4 | 17 | 14.2 | — | 1 May 2026 |
| Penfield Place | Penfield | 48 | 5 | 5 | 3 | 9 | 18.8 | — | 31 Jan 2025 |
| St. Ann'S Community | Webster | 72 | 5 | 4 | 5 | 11 | 15.3 | — | 10 Sep 2025 |
All 32 facilities in Monroe County
Questions and answers
How many deficiencies has Highlands Living Center been cited for?
19 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The New York median is 17 per facility.
Has Highlands Living Center been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Highlands Living Center compare?
Reported total nurse staffing is 3.6 hours per resident per day against a New York median of 3.5 and a national average of 3.9.
Who operates Highlands Living Center?
Ownership type is non-profit, corporation. Organisations in the CMS ownership record include Strong Partners Healthsystem, Inc. Individual owners and managers are not listed on this site.
When was Highlands Living Center last inspected?
The most recent survey or investigation in the CMS record is dated 28 May 2026; the most recent standard health survey was 19 Feb 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.