Missouri › Sullivan County › Milan
Milan Health Care Center
52435 Infirmary Road, Milan, MO 63556
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Milan Health Care Center is a For-profit, corporation nursing home in Milan, Missouri, certified for 100 beds and caring for about 95 residents a day.
CMS gives it 1 of 5 stars overall, below the Missouri median of 2; the health inspection rating is 1, staffing 1 and quality measures 3.
Inspectors recorded 45 health deficiencies across the three most recent survey cycles (12, 27, 6 by cycle, most recent first), 2 of them at the actual-harm or immediate-jeopardy level. That is 45.0 per 100 beds, more than the state median of 32.1.
CMS lists 1 penalty in the period covered: fines totalling $50K.
Reported nurse staffing is 2.0 hours per resident per day (0.2 RN), below the Missouri median of 3.4; nursing staff turnover is 58.8%.
CMS flags that the facility carries the CMS abuse icon.
Compared with county, state and nation
| Measure | This facility | Sullivan Co. median | Missouri median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 1 | 2 | 3.0 |
| Health citations, 3 cycles | 45 | 45 | 31 | 28.7 |
| Citations per 100 beds | 45.0 | 45.0 | 32.1 | 26.8 |
| Total nurse hours per resident day | 2.0 | 2.0 | 3.4 | 3.9 |
| RN hours per resident day | 0.2 | 0.2 | 0.4 | 0.7 |
| Nursing staff turnover | 58.8% | 58.8% | 56.1% | 45.8% |
| Fines listed | $49,897 | $49,897 | $0 | — |
County and state figures are medians across facilities (1 in the county, 487 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Missouri average per facility for the same cycle, as published by CMS. Standard health survey dates: 5 Mar 2025, 13 Jun 2023.
Severity mix: J ×1 G ×1 D ×14 E ×20 F ×9
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 30 Oct 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Complaint investigation | Past Non-Compliance |
| 10 Jul 2025 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | Complaint investigation | 28 Jul 2025 |
| 10 Jul 2025 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Complaint investigation | 28 Jul 2025 |
| 23 May 2025 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | Complaint investigation | 28 Jul 2025 |
| 23 May 2025 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Complaint investigation | 28 Jul 2025 |
| 23 May 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 21 Jun 2025 |
| 5 Mar 2025 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | Standard survey | 22 Apr 2025 |
| 5 Mar 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 22 Apr 2025 |
| 5 Mar 2025 | F0637 | Assess the resident when there is a significant change in condition | E | Standard survey | 22 Apr 2025 |
| 5 Mar 2025 | F0641 | Ensure each resident receives an accurate assessment. | E | Standard survey | 22 Apr 2025 |
| 5 Mar 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Standard survey | 22 Apr 2025 |
| 5 Mar 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard survey | 22 Apr 2025 |
| 5 Mar 2025 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Standard survey | 22 Apr 2025 |
| 5 Mar 2025 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 22 Apr 2025 |
| 5 Mar 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 22 Apr 2025 |
| 5 Mar 2025 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 22 Apr 2025 |
| 5 Mar 2025 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 22 Apr 2025 |
| 22 Jan 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 20 Feb 2025 |
| 17 Oct 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 15 Nov 2024 |
| 17 Oct 2024 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 15 Nov 2024 |
| 2 Oct 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 11 Sep 2024 |
| 7 May 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 14 Jun 2024 |
| 7 May 2024 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 14 Jun 2024 |
| 28 Nov 2023 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Complaint investigation | 15 Dec 2023 |
| 13 Jun 2023 | F0802 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. | F | Standard survey | 20 Jul 2023 |
| 13 Jun 2023 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | F | Standard survey | 20 Jul 2023 |
| 13 Jun 2023 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | F | Standard survey | 20 Jul 2023 |
| 13 Jun 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 20 Jul 2023 |
| 13 Jun 2023 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 20 Jul 2023 |
| 13 Jun 2023 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | E | Standard survey | 20 Jul 2023 |
| 13 Jun 2023 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | E | Standard survey | 20 Jul 2023 |
| 13 Jun 2023 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | E | Standard survey | 20 Jul 2023 |
| 13 Jun 2023 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | E | Standard survey | 20 Jul 2023 |
| 13 Jun 2023 | F0728 | Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training. | E | Standard survey | 20 Jul 2023 |
| 13 Jun 2023 | F0760 | Ensure that residents are free from significant medication errors. | E | Standard survey | 20 Jul 2023 |
| 13 Jun 2023 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | E | Standard survey | 20 Jul 2023 |
| 13 Jun 2023 | F0806 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | E | Standard survey | 20 Jul 2023 |
| 13 Jun 2023 | F0807 | Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. | E | Standard survey | 20 Jul 2023 |
| 13 Jun 2023 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 20 Jul 2023 |
| 13 Jun 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 20 Jul 2023 |
| 13 Jun 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 20 Jul 2023 |
| 13 Jun 2023 | F0825 | Provide or get specialized rehabilitative services as required for a resident. | D | Standard survey | 20 Jul 2023 |
| 9 Oct 2019 | F0606 | Not hire anyone with a finding of abuse, neglect, exploitation, or theft. | E | Standard survey | 23 Nov 2019 |
| 9 Oct 2019 | F0679 | Provide activities to meet all resident's needs. | E | Standard survey | 23 Nov 2019 |
| 9 Oct 2019 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 23 Nov 2019 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 22 Jan 2025 | Fine | $49,897 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Missouri average. Turnover: nursing staff 58.8%, RNs —; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Missouri median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 18.1% | 17.6% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.5% | 0.6% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.1% | 1.6% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 0.6% | 3.6% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 1.3% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 15.0% | 16.1% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.0% | 4.1% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 55.7% | 21.0% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Bky Healthcare Of Milan, Inc. Chain: Reliant Care Management (34 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Reliant Care Investors Inc | 5% or greater direct ownership interest | 100% | 01/28/2011 |
| Reliant Care Management Company LLC | Operational/managerial control | NOT APPLICABLE | 01/28/2011 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Questions and answers
How many deficiencies has Milan Health Care Center been cited for?
45 health deficiencies across the three most recent survey cycles, 2 at the actual-harm or immediate-jeopardy level. The Missouri median is 31 per facility.
Has Milan Health Care Center been fined?
Yes. CMS lists fines totalling $50K in the period covered.
How does staffing at Milan Health Care Center compare?
Reported total nurse staffing is 2.0 hours per resident per day against a Missouri median of 3.4 and a national average of 3.9.
Who operates Milan Health Care Center?
It is part of the Reliant Care Management chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Reliant Care Investors Inc and Reliant Care Management Company LLC. Individual owners and managers are not listed on this site.
When was Milan Health Care Center last inspected?
The most recent survey or investigation in the CMS record is dated 30 Oct 2025; the most recent standard health survey was 5 Mar 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.