Oklahoma › Pittsburg County › Mcalester
New Hope Retirement & Care Center
1220 East Electric Blvd, Mcalester, OK 74501
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
New Hope Retirement & Care Center, in Mcalester, Oklahoma, is certified for 55 beds under for-profit, individual ownership.
CMS gives it 2 of 5 stars overall, equal to the Oklahoma median; the health inspection rating is 2, staffing 4 and quality measures 2.
Inspectors recorded 27 health deficiencies across the three most recent survey cycles (8, 12, 7 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 49.1 per 100 beds, more than the state median of 21.2.
CMS lists 1 penalty in the period covered: fines totalling $7K.
Reported nurse staffing is 4.0 hours per resident per day (0.4 RN), close to the Oklahoma median of 3.7; nursing staff turnover is 73.1%.
Compared with county, state and nation
| Measure | This facility | Pittsburg Co. median | Oklahoma median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 2 | 2 | 3.0 |
| Health citations, 3 cycles | 27 | 22 | 20 | 28.7 |
| Citations per 100 beds | 49.1 | 27.5 | 21.2 | 26.8 |
| Total nurse hours per resident day | 4.0 | 3.3 | 3.7 | 3.9 |
| RN hours per resident day | 0.4 | 0.3 | 0.3 | 0.7 |
| Nursing staff turnover | 73.1% | 64.4% | 55.3% | 45.8% |
| Fines listed | $7,371 | $17,193 | $4,017 | — |
County and state figures are medians across facilities (6 in the county, 283 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Oklahoma average per facility for the same cycle, as published by CMS. Standard health survey dates: 31 Dec 2025, 7 Nov 2024.
Severity mix: G ×1 D ×16 E ×9 F ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 31 Dec 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Complaint investigation | 27 Feb 2026 |
| 31 Dec 2025 | F0802 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. | E | Standard survey | 27 Feb 2026 |
| 31 Dec 2025 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Standard survey | 27 Feb 2026 |
| 31 Dec 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 27 Feb 2026 |
| 31 Dec 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 27 Feb 2026 |
| 31 Dec 2025 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 27 Feb 2026 |
| 31 Dec 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 27 Feb 2026 |
| 31 Dec 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 27 Feb 2026 |
| 16 Jul 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 5 Sep 2025 |
| 16 Jul 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 7 Aug 2025 |
| 16 Jul 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | 7 Aug 2025 |
| 16 Jul 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 7 Aug 2025 |
| 7 Nov 2024 | F0732 | Post nurse staffing information every day. | F | Standard survey | 26 Dec 2024 |
| 7 Nov 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 23 Dec 2024 |
| 7 Nov 2024 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | E | Standard survey | 26 Dec 2024 |
| 7 Nov 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 26 Dec 2024 |
| 7 Nov 2024 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 27 Dec 2024 |
| 7 Nov 2024 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 24 Dec 2024 |
| 7 Nov 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 27 Dec 2024 |
| 7 Nov 2024 | F0849 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D | Standard survey | 27 Dec 2024 |
| 31 Jul 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Complaint investigation | 2 Aug 2024 |
| 17 Jun 2024 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Complaint investigation | 5 Jul 2024 |
| 24 Jan 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 7 Feb 2024 |
| 24 Jan 2024 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 7 Feb 2024 |
| 18 Aug 2023 | F0568 | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. | E | Standard survey | 22 Sep 2023 |
| 18 Aug 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 22 Sep 2023 |
| 18 Aug 2023 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 22 Sep 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 31 Jul 2024 | Fine | $7,371 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Oklahoma average. Turnover: nursing staff 73.1%, RNs —; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Oklahoma median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 9.9% | 12.1% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 4.4% | 1.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 6.1% | 1.5% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 8.1% | 4.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 0.6% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 10.2% | 11.9% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 5.0% | 4.3% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 11.0% | 14.1% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, individual.
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Aspire Management LLC | Direct ownership interest | NOT APPLICABLE | 10/11/2016 |
| Aspire Management LLC | Operational/managerial control | NOT APPLICABLE | 10/11/2016 |
| Bully Good Inc | Operational/managerial control | NOT APPLICABLE | 10/11/2016 |
| Aspire Management LLC | Adp of the snf | NOT APPLICABLE | 11/25/2025 |
| Bully Good Inc | Adp of the snf | NOT APPLICABLE | 10/11/2016 |
| Management Services Inc | Adp of the snf | NOT APPLICABLE | 10/01/2016 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Pittsburg County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Beare Manor | Hartshorne | 60 | 4 | 3 | 3 | 14 | 23.3 | — | 4 Jun 2026 |
| Mitchell Care & Rehab Center | Mcalester | 100 | 4 | 4 | 3 | 14 | 14.0 | — | 27 Mar 2025 |
| Walnut Grove Care & Rehab Centerabuse icon | Mcalester | 80 | 2 | 2 | 2 | 22 | 27.5 | $31K | 28 Feb 2025 |
| Heritage Hills Living & Rehabilitation Centerabuse icon | Mcalester | 81 | 1 | 1 | 3 | 53 | 65.4 | $73K | 9 Jun 2026 |
| Mcalester Nursing & Rehab | Mcalester | 63 | 1 | 2 | 1 | 16 | 25.4 | $17K | 19 May 2026 |
All 6 facilities in Pittsburg County
Questions and answers
How many deficiencies has New Hope Retirement & Care Center been cited for?
27 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Oklahoma median is 20 per facility.
Has New Hope Retirement & Care Center been fined?
Yes. CMS lists fines totalling $7K in the period covered.
How does staffing at New Hope Retirement & Care Center compare?
Reported total nurse staffing is 4.0 hours per resident per day against a Oklahoma median of 3.7 and a national average of 3.9.
Who operates New Hope Retirement & Care Center?
Ownership type is for-profit, individual. Organisations in the CMS ownership record include Aspire Management LLC, Aspire Management LLC and Bully Good Inc. Individual owners and managers are not listed on this site.
When was New Hope Retirement & Care Center last inspected?
The most recent survey or investigation in the CMS record is dated 31 Dec 2025; the most recent standard health survey was 31 Dec 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.