New Mexico › Mckinley County › Gallup
Red Rocks Care Center
3720 Church Rock Street, Gallup, NM 87301
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Red Rocks Care Center, in Gallup, New Mexico, is certified for 102 beds under for-profit, limited liability company ownership and belongs to the Genesis Healthcare chain.
CMS gives it 4 of 5 stars overall, above the New Mexico median of 3; the health inspection rating is 4, staffing 2 and quality measures 4.
Inspectors recorded 42 health deficiencies across the three most recent survey cycles (15, 11, 16 by cycle, most recent first), none at the actual-harm level. That is 41.2 per 100 beds, about the same as the state median of 47.5.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.2 hours per resident per day (0.4 RN), close to the New Mexico median of 3.4; nursing staff turnover is 48.6%.
Compared with county, state and nation
| Measure | This facility | Mckinley Co. median | New Mexico median | US average |
|---|---|---|---|---|
| Overall star rating | 4 | 5 | 3 | 3.0 |
| Health citations, 3 cycles | 42 | 42 | 49 | 28.7 |
| Citations per 100 beds | 41.2 | 41.2 | 47.5 | 26.8 |
| Total nurse hours per resident day | 3.2 | 3.3 | 3.4 | 3.9 |
| RN hours per resident day | 0.4 | 0.7 | 0.6 | 0.7 |
| Nursing staff turnover | 48.6% | 48.6% | 52.9% | 45.8% |
| Fines listed | $0 | $0 | $19,971 | — |
County and state figures are medians across facilities (2 in the county, 68 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: New Mexico average per facility for the same cycle, as published by CMS. Standard health survey dates: 5 Dec 2025, 25 Jul 2024.
Severity mix: D ×23 E ×15 F ×4
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 5 Dec 2025 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | F | Standard survey | 29 Jan 2026 |
| 5 Dec 2025 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | E | Standard survey | 29 Jan 2026 |
| 5 Dec 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Standard survey | 29 Jan 2026 |
| 5 Dec 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 29 Jan 2026 |
| 5 Dec 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 29 Jan 2026 |
| 5 Dec 2025 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Standard survey | 29 Jan 2026 |
| 5 Dec 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 29 Jan 2026 |
| 5 Dec 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 29 Jan 2026 |
| 5 Dec 2025 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 29 Jan 2026 |
| 5 Dec 2025 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 29 Jan 2026 |
| 5 Dec 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 29 Jan 2026 |
| 5 Dec 2025 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 29 Jan 2026 |
| 5 Dec 2025 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | D | Standard survey | 29 Jan 2026 |
| 5 Dec 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 29 Jan 2026 |
| 5 Dec 2025 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Standard survey | 29 Jan 2026 |
| 13 Jun 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Complaint investigation | 1 Aug 2025 |
| 13 Jun 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 1 Aug 2025 |
| 13 Jun 2025 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Complaint investigation | 1 Aug 2025 |
| 25 Jul 2024 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | E | Standard survey | 5 Sep 2024 |
| 25 Jul 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 5 Sep 2024 |
| 25 Jul 2024 | F0641 | Ensure each resident receives an accurate assessment. | E | Standard survey | 5 Sep 2024 |
| 25 Jul 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 5 Sep 2024 |
| 25 Jul 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 5 Sep 2024 |
| 25 Jul 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 5 Sep 2024 |
| 25 Jul 2024 | F0687 | Provide appropriate foot care. | D | Standard survey | 5 Sep 2024 |
| 25 Jul 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 5 Sep 2024 |
| 29 Dec 2023 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | F | Complaint investigation | 8 Feb 2024 |
| 29 Dec 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 8 Feb 2024 |
| 29 Dec 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | 8 Feb 2024 |
| 29 Dec 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 8 Feb 2024 |
| 29 Nov 2023 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 26 Jan 2024 |
| 5 May 2023 | F0809 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | F | Standard survey | 26 Jun 2023 |
| 5 May 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 26 Jun 2023 |
| 5 May 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Standard survey | 26 Jun 2023 |
| 5 May 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard survey | 26 Jun 2023 |
| 5 May 2023 | F0760 | Ensure that residents are free from significant medication errors. | E | Standard survey | 26 Jun 2023 |
| 5 May 2023 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 26 Jun 2023 |
| 5 May 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 26 Jun 2023 |
| 5 May 2023 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 26 Jun 2023 |
| 5 May 2023 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 26 Jun 2023 |
| 5 May 2023 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 26 Jun 2023 |
| 5 May 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 26 Jun 2023 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the New Mexico average. Turnover: nursing staff 48.6%, RNs 72.7%; 2 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | New Mexico median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 23.2% | 10.0% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.3% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.4% | 0.3% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.7% | 3.2% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 3.4% | 0.9% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 11.7% | 10.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 11.3% | 4.5% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 10.4% | 13.5% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: 3720 Church Rock Street Operations Llc. Chain: Genesis Healthcare (184 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Genesis Omg Operations LLC | 5% or greater direct ownership interest | 100% | 11/01/2018 |
| Fc-Gen Operations Investment LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 11/01/2018 |
| Gen Operations I LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 11/01/2018 |
| Genesis Healthcare Inc | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 11/01/2018 |
| Genesis Healthcare LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 11/01/2018 |
| Genesis Holdings LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 11/01/2018 |
| Ghc Holdings LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 11/01/2018 |
| Sun Healthcare Group Inc | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 11/01/2018 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Mckinley County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Gallup Nursing & Rehabilitation LLC | Gallup | 62 | 5 | 5 | 3 | 20 | 32.3 | — | 23 Jan 2026 |
All 2 facilities in Mckinley County
Questions and answers
How many deficiencies has Red Rocks Care Center been cited for?
42 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The New Mexico median is 49 per facility.
Has Red Rocks Care Center been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Red Rocks Care Center compare?
Reported total nurse staffing is 3.2 hours per resident per day against a New Mexico median of 3.4 and a national average of 3.9.
Who operates Red Rocks Care Center?
It is part of the Genesis Healthcare chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Genesis Omg Operations LLC, Fc-Gen Operations Investment LLC and Gen Operations I LLC. Individual owners and managers are not listed on this site.
When was Red Rocks Care Center last inspected?
The most recent survey or investigation in the CMS record is dated 5 Dec 2025; the most recent standard health survey was 5 Dec 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.