Arizona › Gila County › Payson
Rim Country Health & Retirement Community
807 West Longhorn Road, Payson, AZ 85541
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 109 beds, Rim Country Health & Retirement Community serves Payson in Gila County, Arizona and has taken Medicare and Medicaid residents since 1986.
CMS gives it 2 of 5 stars overall, below the Arizona median of 3; the health inspection rating is 2, staffing 3 and quality measures 2.
Inspectors recorded 58 health deficiencies across the three most recent survey cycles (5, 22, 31 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 53.2 per 100 beds, more than the state median of 18.4.
CMS lists 1 penalty in the period covered: fines totalling $10K.
Reported nurse staffing is 3.8 hours per resident per day (0.7 RN), close to the Arizona median of 3.8.
CMS flags that the facility carries the CMS abuse icon.
Compared with county, state and nation
| Measure | This facility | Gila Co. median | Arizona median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 58 | 30 | 20 | 28.7 |
| Citations per 100 beds | 53.2 | 21.2 | 18.4 | 26.8 |
| Total nurse hours per resident day | 3.8 | 3.8 | 3.8 | 3.9 |
| RN hours per resident day | 0.7 | 0.8 | 0.6 | 0.7 |
| Nursing staff turnover | — | 51.7% | 46.3% | 45.8% |
| Fines listed | $10,358 | $0 | $0 | — |
County and state figures are medians across facilities (4 in the county, 140 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Arizona average per facility for the same cycle, as published by CMS. Standard health survey dates: 28 Feb 2025, 9 Jun 2023.
Severity mix: G ×1 D ×44 E ×13
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 19 May 2026 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation (under dispute review) | 28 May 2026 |
| 30 Dec 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 15 Jan 2026 |
| 23 Jul 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 13 Aug 2025 |
| 23 Jul 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 13 Aug 2025 |
| 3 Jun 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 10 Jun 2025 |
| 17 Apr 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 15 May 2025 |
| 17 Apr 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 15 May 2025 |
| 28 Feb 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 27 Mar 2025 |
| 28 Feb 2025 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 11 Mar 2025 |
| 28 Feb 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 11 Mar 2025 |
| 12 Feb 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 13 Mar 2025 |
| 26 Dec 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 2 Jan 2025 |
| 20 Nov 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 27 Nov 2024 |
| 20 Nov 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | 27 Nov 2024 |
| 8 Oct 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 22 Oct 2024 |
| 9 Sep 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 22 Oct 2024 |
| 18 Jun 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 9 Aug 2024 |
| 14 Dec 2023 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | E | Complaint investigation | 16 Feb 2024 |
| 14 Dec 2023 | F0610 | Respond appropriately to all alleged violations. | E | Complaint investigation | 16 Feb 2024 |
| 14 Dec 2023 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 16 Feb 2024 |
| 14 Dec 2023 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 16 Feb 2024 |
| 14 Dec 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 16 Feb 2024 |
| 9 Jun 2023 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | E | Standard survey | 18 Aug 2023 |
| 9 Jun 2023 | F0610 | Respond appropriately to all alleged violations. | E | Standard survey | 18 Aug 2023 |
| 9 Jun 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Standard survey | 18 Aug 2023 |
| 9 Jun 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Standard survey | 18 Aug 2023 |
| 9 Jun 2023 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | E | Standard survey | 18 Aug 2023 |
| 9 Jun 2023 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 18 Aug 2023 |
| 9 Jun 2023 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Standard survey | 18 Aug 2023 |
| 9 Jun 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 18 Aug 2023 |
| 9 Jun 2023 | F0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | Standard survey | 18 Aug 2023 |
| 9 Jun 2023 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 18 Aug 2023 |
| 9 Jun 2023 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Standard survey | 18 Aug 2023 |
| 8 Apr 2022 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Standard survey | 15 Jun 2022 |
| 8 Apr 2022 | F0770 | Provide timely, quality laboratory services/tests to meet the needs of residents. | E | Standard survey | 15 Jun 2022 |
| 8 Apr 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 15 Jun 2022 |
| 8 Apr 2022 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 15 Jun 2022 |
| 8 Apr 2022 | F0888 | Ensure staff are vaccinated for COVID-19 | E | Standard survey | 15 Jun 2022 |
| 8 Apr 2022 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Standard survey | 15 Jun 2022 |
| 8 Apr 2022 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Standard survey | 15 Jun 2022 |
| 8 Apr 2022 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Standard survey | 15 Jun 2022 |
| 8 Apr 2022 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Standard survey | 15 Jun 2022 |
| 8 Apr 2022 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 15 Jun 2022 |
| 8 Apr 2022 | F0610 | Respond appropriately to all alleged violations. | D | Standard survey | 15 Jun 2022 |
| 8 Apr 2022 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 15 Jun 2022 |
| 8 Apr 2022 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 15 Jun 2022 |
| 8 Apr 2022 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 15 Jun 2022 |
| 8 Apr 2022 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 15 Jun 2022 |
| 8 Apr 2022 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 15 Jun 2022 |
| 8 Apr 2022 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 15 Jun 2022 |
| 8 Apr 2022 | F0679 | Provide activities to meet all resident's needs. | D | Standard survey | 15 Jun 2022 |
| 8 Apr 2022 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 15 Jun 2022 |
| 8 Apr 2022 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 15 Jun 2022 |
| 8 Apr 2022 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 15 Jun 2022 |
| 8 Apr 2022 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 15 Jun 2022 |
| 8 Apr 2022 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 15 Jun 2022 |
| 8 Apr 2022 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 15 Jun 2022 |
| 8 Apr 2022 | F0943 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. | D | Standard survey | 15 Jun 2022 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 12 Feb 2025 | Fine | $10,358 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Arizona average. Turnover: nursing staff —, RNs —; — administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Arizona median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 13.3% | 8.8% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.7% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 8.0% | 0.5% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.4% | 1.7% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 4.8% | 0.6% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 19.8% | 11.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 5.0% | 3.9% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 25.5% | 7.9% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Rim Country Rehab, Inc.
No organisations are listed in the CMS ownership record for this facility.
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Gila County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Heritage Health Care Center | Globe | 96 | 4 | 4 | 4 | 9 | 9.4 | — | 27 Feb 2026 |
| Payson Care Center | Payson | 163 | 2 | 2 | 3 | 30 | 18.4 | — | 17 Apr 2025 |
| Haven of Globeabuse icon | Globe | 104 | 1 | 2 | 1 | 22 | 21.2 | — | 1 Jul 2026 |
All 4 facilities in Gila County
Questions and answers
How many deficiencies has Rim Country Health & Retirement Community been cited for?
58 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Arizona median is 20 per facility.
Has Rim Country Health & Retirement Community been fined?
Yes. CMS lists fines totalling $10K in the period covered.
How does staffing at Rim Country Health & Retirement Community compare?
Reported total nurse staffing is 3.8 hours per resident per day against a Arizona median of 3.8 and a national average of 3.9.
Who operates Rim Country Health & Retirement Community?
Ownership type is for-profit, corporation. Individual owners and managers are not listed on this site.
When was Rim Country Health & Retirement Community last inspected?
The most recent survey or investigation in the CMS record is dated 19 May 2026; the most recent standard health survey was 28 Feb 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.