Maine › Cumberland County › Westbrook
Springbrook Center
300 Spring St, Westbrook, ME 04092
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 123 beds, Springbrook Center serves Westbrook in Cumberland County, Maine and has taken Medicare and Medicaid residents since 1991.
CMS gives it 2 of 5 stars overall, below the Maine median of 3; the health inspection rating is 1, staffing 4 and quality measures 5.
Inspectors recorded 30 health deficiencies across the three most recent survey cycles (14, 8, 8 by cycle, most recent first), 2 of them at the actual-harm or immediate-jeopardy level. That is 24.4 per 100 beds, fewer than the state median of 44.4.
CMS lists 3 penalties in the period covered: fines totalling $17K and 1 payment denial.
Reported nurse staffing is 3.8 hours per resident per day (1.2 RN), close to the Maine median of 4.2; nursing staff turnover is 34.5%.
CMS flags that the facility has not had a standard health inspection in more than two years.
Compared with county, state and nation
| Measure | This facility | Cumberland Co. median | Maine median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 4 | 3 | 3.0 |
| Health citations, 3 cycles | 30 | 25 | 29 | 28.7 |
| Citations per 100 beds | 24.4 | 30.8 | 44.4 | 26.8 |
| Total nurse hours per resident day | 3.8 | 4.5 | 4.2 | 3.9 |
| RN hours per resident day | 1.2 | 1.2 | 1.0 | 0.7 |
| Nursing staff turnover | 34.5% | 46.9% | 46.9% | 45.8% |
| Fines listed | $17,388 | $0 | $0 | — |
County and state figures are medians across facilities (17 in the county, 78 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Maine average per facility for the same cycle, as published by CMS. Standard health survey dates: 19 Jul 2024, 27 Apr 2023.
Severity mix: G ×2 D ×19 E ×9
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 28 Oct 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 9 Dec 2025 |
| 28 Oct 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 9 Dec 2025 |
| 28 Oct 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | 13 Nov 2025 |
| 31 Jul 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 11 Sep 2025 |
| 12 May 2025 | F0760 | Ensure that residents are free from significant medication errors. | G | Complaint investigation | 4 Jun 2025 |
| 19 Jul 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 2 Sep 2024 |
| 19 Jul 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 10 Oct 2024 |
| 19 Jul 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard survey | 2 Sep 2024 |
| 19 Jul 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 10 Oct 2024 |
| 19 Jul 2024 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Standard survey | 10 Oct 2024 |
| 19 Jul 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 2 Sep 2024 |
| 19 Jul 2024 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Standard survey | 2 Sep 2024 |
| 19 Jul 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 2 Sep 2024 |
| 19 Jul 2024 | F0791 | Provide or obtain dental services for each resident. | D | Standard survey | 2 Sep 2024 |
| 19 Jul 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 2 Sep 2024 |
| 19 Jul 2024 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | D | Standard survey | 10 Oct 2024 |
| 25 Apr 2024 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Complaint investigation | 28 May 2024 |
| 28 Feb 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Complaint investigation | 1 Apr 2024 |
| 28 Feb 2024 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 1 Apr 2024 |
| 18 Jan 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 16 Feb 2024 |
| 6 Dec 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 17 Jan 2024 |
| 6 Dec 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Complaint investigation | 17 Jan 2024 |
| 28 Nov 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 17 Jan 2024 |
| 27 Apr 2023 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | Standard survey | 7 Jun 2023 |
| 27 Apr 2023 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 7 Jun 2023 |
| 27 Apr 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 7 Jun 2023 |
| 27 Apr 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 7 Jun 2023 |
| 27 Apr 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 7 Jun 2023 |
| 27 Apr 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 7 Jun 2023 |
| 24 Jun 2021 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 27 Jul 2021 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 28 Oct 2025 | Payment denial | — | 19 days |
| 28 Oct 2025 | Fine | $9,110 | |
| 12 May 2025 | Fine | $8,278 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Maine average. Turnover: nursing staff 34.5%, RNs 43.2%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Maine median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 12.5% | 24.7% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.4% | 0.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.3% | 1.8% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.0% | 3.8% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.6% | 0.7% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 12.8% | 25.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.7% | 4.0% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 35.6% | 19.4% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Westbrook Operations, Llc. Chain: Genesis Healthcare (184 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Genesis Healthcare of Maine LLC | 5% or greater direct ownership interest | 100% | 10/02/2012 |
| Fc-Gen Operations Investment LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Gen Operations I LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Healthcare Inc | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Healthcare LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Holdings LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Ghc Holdings LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 03/02/2015 |
| Sun Healthcare Group Inc | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Cumberland County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Gorham House | Gorham | 69 | 5 | 3 | 5 | 24 | 34.8 | — | 11 Feb 2026 |
| Maine Veterans Home - Scarborough | Scarborough | 120 | 5 | 5 | 5 | 9 | 7.5 | — | 17 Jun 2025 |
| Mid Coast Senior Health Center | Brunswick | 42 | 5 | 5 | 4 | 12 | 28.6 | — | 6 Aug 2025 |
| Piper Shores | Scarborough | 40 | 5 | 4 | 5 | 21 | 52.5 | — | 12 Dec 2025 |
| Barron Center | Portland | 219 | 4 | 4 | 4 | 19 | 8.7 | $8K | 21 Aug 2025 |
| Cedars Nursing Care Center | Portland | 102 | 4 | 4 | 4 | 25 | 24.5 | — | 25 Jun 2025 |
| Hawthorne House | Freeport | 83 | 4 | 3 | 5 | 29 | 34.9 | — | 24 Mar 2026 |
| Horizons Living and Rehab Center | Brunswick | 65 | 4 | 3 | 5 | 20 | 30.8 | — | 28 Aug 2024 |
All 17 facilities in Cumberland County
Questions and answers
How many deficiencies has Springbrook Center been cited for?
30 health deficiencies across the three most recent survey cycles, 2 at the actual-harm or immediate-jeopardy level. The Maine median is 29 per facility.
Has Springbrook Center been fined?
Yes. CMS lists fines totalling $17K in the period covered, plus 1 payment denial.
How does staffing at Springbrook Center compare?
Reported total nurse staffing is 3.8 hours per resident per day against a Maine median of 4.2 and a national average of 3.9.
Who operates Springbrook Center?
It is part of the Genesis Healthcare chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Genesis Healthcare of Maine LLC, Fc-Gen Operations Investment LLC and Gen Operations I LLC. Individual owners and managers are not listed on this site.
When was Springbrook Center last inspected?
The most recent survey or investigation in the CMS record is dated 28 Oct 2025; the most recent standard health survey was 19 Jul 2024.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.