Connecticut › Capitol County › East Windsor
Touchpoints At Chestnut
171 Main St, East Windsor, CT 06088
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Touchpoints At Chestnut is a For-profit, corporation nursing home in East Windsor, Connecticut, certified for 57 beds and caring for about 51 residents a day.
CMS gives it 3 of 5 stars overall, equal to the Connecticut median; the health inspection rating is 3, staffing 4 and quality measures 3.
Inspectors recorded 30 health deficiencies across the three most recent survey cycles (19, 8, 3 by cycle, most recent first), none at the actual-harm level. That is 52.6 per 100 beds, more than the state median of 29.2.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.8 hours per resident per day (0.9 RN), close to the Connecticut median of 3.7; nursing staff turnover is 50.9%.
Compared with county, state and nation
| Measure | This facility | Capitol Co. median | Connecticut median | US average |
|---|---|---|---|---|
| Overall star rating | 3 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 30 | 37 | 35 | 28.7 |
| Citations per 100 beds | 52.6 | 27.3 | 29.2 | 26.8 |
| Total nurse hours per resident day | 3.8 | 3.6 | 3.7 | 3.9 |
| RN hours per resident day | 0.9 | 0.6 | 0.6 | 0.7 |
| Nursing staff turnover | 50.9% | 33.9% | 35.9% | 45.8% |
| Fines listed | $0 | $8,018 | $8,021 | — |
County and state figures are medians across facilities (65 in the county, 191 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Connecticut average per facility for the same cycle, as published by CMS. Standard health survey dates: 24 Apr 2025, 28 Jun 2023.
Severity mix: D ×25 E ×5
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 18 Aug 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Complaint investigation (under dispute review) | 29 Sep 2025 |
| 18 Aug 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation (under dispute review) | 29 Sep 2025 |
| 18 Aug 2025 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation (under dispute review) | 29 Sep 2025 |
| 24 Apr 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 5 Jun 2025 |
| 24 Apr 2025 | F0947 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | E | Standard survey | 5 Jun 2025 |
| 24 Apr 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 5 Jun 2025 |
| 24 Apr 2025 | F0572 | Give residents a notice of rights, rules, services and charges. | D | Standard survey | 5 Jun 2025 |
| 24 Apr 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 5 Jun 2025 |
| 24 Apr 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 5 Jun 2025 |
| 24 Apr 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 5 Jun 2025 |
| 24 Apr 2025 | F0610 | Respond appropriately to all alleged violations. | D | Standard survey | 5 Jun 2025 |
| 24 Apr 2025 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 5 Jun 2025 |
| 24 Apr 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 5 Jun 2025 |
| 24 Apr 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 5 Jun 2025 |
| 24 Apr 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 5 Jun 2025 |
| 24 Apr 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 5 Jun 2025 |
| 24 Apr 2025 | F0742 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. | D | Standard survey | 5 Jun 2025 |
| 24 Apr 2025 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 5 Jun 2025 |
| 24 Apr 2025 | F0791 | Provide or obtain dental services for each resident. | D | Standard survey | 5 Jun 2025 |
| 28 Jun 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 9 Aug 2023 |
| 28 Jun 2023 | F0730 | Observe each nurse aide's job performance and give regular training. | E | Standard survey | 9 Aug 2023 |
| 28 Jun 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 9 Aug 2023 |
| 28 Jun 2023 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 9 Aug 2023 |
| 28 Jun 2023 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Standard survey | 9 Aug 2023 |
| 28 Jun 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 9 Aug 2023 |
| 28 Jun 2023 | F0770 | Provide timely, quality laboratory services/tests to meet the needs of residents. | D | Standard survey | 9 Aug 2023 |
| 28 Jun 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 9 Aug 2023 |
| 30 Jul 2021 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 10 Sep 2021 |
| 30 Jul 2021 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 10 Sep 2021 |
| 30 Jul 2021 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 10 Sep 2021 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Connecticut average. Turnover: nursing staff 50.9%, RNs 66.7%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | Connecticut median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 13.4% | 17.6% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.9% | 0.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.6% | 1.2% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.2% | 3.1% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 1.1% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 17.5% | 15.3% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 6.1% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 14.1% | 17.6% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Chestnut Point Care Center Llc. Chain: Icare Health Network (12 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Global World Investors | 5% or greater direct ownership interest | 10% | 04/01/1999 |
| Premier First Investors, Lllp | 5% or greater direct ownership interest | 10% | 04/01/1999 |
| I Care Management | Operational/managerial control | NOT APPLICABLE | 01/01/2001 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Capitol County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| 60 West | Rocky Hill | 95 | 5 | 5 | 5 | 16 | 16.8 | — | 24 Jun 2025 |
| Autumn Lake Healthcare At New Britain | New Britain | 282 | 5 | 5 | 2 | 25 | 8.9 | — | 24 Apr 2026 |
| Bradley Home Infirmary/Pavilion | Meriden | 30 | 5 | 4 | 5 | 18 | 60.0 | $8K | 3 Feb 2026 |
| Elim Park Baptist Home, Inc | Cheshire | 90 | 5 | 4 | 5 | 19 | 21.1 | $8K | 13 Sep 2024 |
| Jefferson House | Newington | 104 | 5 | 4 | 5 | 25 | 24.0 | — | 28 Jan 2025 |
| Jerome Home | New Britain | 94 | 5 | 4 | 5 | 21 | 22.3 | $8K | 25 Jul 2025 |
| John L. Levitow Health Care Center | Rocky Hill | 125 | 5 | 4 | 5 | 15 | 12.0 | — | 25 Feb 2025 |
| Livewell Connecticut | Plantsville | 120 | 5 | 4 | 5 | 9 | 7.5 | — | 23 Apr 2026 |
All 65 facilities in Capitol County
Questions and answers
How many deficiencies has Touchpoints At Chestnut been cited for?
30 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The Connecticut median is 35 per facility.
Has Touchpoints At Chestnut been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Touchpoints At Chestnut compare?
Reported total nurse staffing is 3.8 hours per resident per day against a Connecticut median of 3.7 and a national average of 3.9.
Who operates Touchpoints At Chestnut?
It is part of the Icare Health Network chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Global World Investors, Premier First Investors, Lllp and I Care Management. Individual owners and managers are not listed on this site.
When was Touchpoints At Chestnut last inspected?
The most recent survey or investigation in the CMS record is dated 18 Aug 2025; the most recent standard health survey was 24 Apr 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.