New York › Monroe County › Rochester
Waterview Heights Rehabilitation and Nursing Cente
135 Meridan St., Rochester, NY 14612
Special Focus Facility
Overallnot rated
Health inspectionnot rated
Staffingnot rated
Quality measuresnot rated
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 229 beds, Waterview Heights Rehabilitation and Nursing Cente serves Rochester in Monroe County, New York and has taken Medicare and Medicaid residents since 1972.
CMS gives it no overall rating; the health inspection rating is —, staffing — and quality measures —.
Inspectors recorded 86 health deficiencies across the three most recent survey cycles (24, 28, 34 by cycle, most recent first), 24 of them at the actual-harm or immediate-jeopardy level. That is 37.6 per 100 beds, more than the state median of 11.0.
CMS lists 4 penalties in the period covered: fines totalling $961K and 1 payment denial.
Reported nurse staffing is 3.5 hours per resident per day (0.6 RN), close to the New York median of 3.5; nursing staff turnover is 67.0%.
CMS flags that the facility is a Special Focus Facility.
86health deficiencies, 3 survey cycles24 at actual harm or worse
$961Kfines listed by CMS4 penalties in period
3.5nurse hours per resident per daystate median 3.5
83%occupancy (residents ÷ beds)190 residents a day
Compared with county, state and nation
| Measure | This facility | Monroe Co. median | New York median | US average |
|---|---|---|---|---|
| Overall star rating | — | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 86 | 17 | 17 | 28.7 |
| Citations per 100 beds | 37.6 | 15.6 | 11.0 | 26.8 |
| Total nurse hours per resident day | 3.5 | 3.8 | 3.5 | 3.9 |
| RN hours per resident day | 0.6 | 0.5 | 0.6 | 0.7 |
| Nursing staff turnover | 67.0% | 51.2% | 38.4% | 45.8% |
| Fines listed | $960,884 | $0 | $0 | — |
County and state figures are medians across facilities (32 in the county, 593 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: New York average per facility for the same cycle, as published by CMS. Standard health survey dates: 22 Dec 2025, 9 May 2025.
Severity mix: K ×6 L ×6 G ×7 H ×1 I ×4 D ×22 E ×21 F ×15 B ×4
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
Isolated
Pattern
Widespread
Immediate jeopardy
J
K
L
Actual harm
G
H
I
Potential for more than minimal harm
D
E
F
Potential for minimal harm
A
B
C
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 22 Dec 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | K | Standard survey | 20 Feb 2026 |
| 22 Dec 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | K | Standard survey | 20 Feb 2026 |
| 22 Dec 2025 | F0675 | Honor each resident's preferences, choices, values and beliefs. | I | Standard survey | 20 Feb 2026 |
| 22 Dec 2025 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | G | Standard survey | 22 Apr 2026 |
| 22 Dec 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | G | Standard survey | 22 Apr 2026 |
| 22 Dec 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Standard survey | 20 Feb 2026 |
| 22 Dec 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | G | Standard survey | 22 Apr 2026 |
| 22 Dec 2025 | F0840 | Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service. | G | Standard survey | 20 Feb 2026 |
| 22 Dec 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 22 Apr 2026 |
| 22 Dec 2025 | F0835 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. | F | Standard survey | 20 Feb 2026 |
| 22 Dec 2025 | F0865 | Have a plan that describes the process for conducting QAPI and QAA activities. | F | Standard survey | 20 Feb 2026 |
| 22 Dec 2025 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 22 Apr 2026 |
| 22 Dec 2025 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | F | Standard survey | 22 Apr 2026 |
| 22 Dec 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 20 Feb 2026 |
| 22 Dec 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 22 Apr 2026 |
| 22 Dec 2025 | F0679 | Provide activities to meet all resident's needs. | E | Standard survey | 22 Apr 2026 |
| 22 Dec 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 20 Feb 2026 |
| 22 Dec 2025 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 20 Feb 2026 |
| 22 Dec 2025 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 22 Apr 2026 |
| 22 Dec 2025 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 22 Apr 2026 |
| 22 Dec 2025 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 22 Apr 2026 |
| 22 Dec 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 20 Feb 2026 |
| 22 Dec 2025 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Standard survey | 22 Apr 2026 |
| 22 Dec 2025 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | B | Standard survey | 20 Feb 2026 |
| 9 May 2025 | F0675 | Honor each resident's preferences, choices, values and beliefs. | L | Standard survey | 30 Jun 2025 |
| 9 May 2025 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | L | Complaint investigation | 30 Jun 2025 |
| 9 May 2025 | F0760 | Ensure that residents are free from significant medication errors. | L | Standard survey | 30 Jun 2025 |
| 9 May 2025 | F0880 | Provide and implement an infection prevention and control program. | L | Standard survey | 14 Apr 2025 |
| 9 May 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | K | Standard survey | 30 Jun 2025 |
| 9 May 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | I | Standard survey | 30 Jun 2025 |
| 9 May 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Standard survey | 4 Aug 2025 |
| 9 May 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Complaint investigation | 30 Jun 2025 |
| 9 May 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 4 Aug 2025 |
| 9 May 2025 | F0835 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. | F | Standard survey | 30 Jun 2025 |
| 9 May 2025 | F0837 | Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility. | F | Standard survey | 30 Jun 2025 |
| 9 May 2025 | F0865 | Have a plan that describes the process for conducting QAPI and QAA activities. | F | Standard survey | 30 Jun 2025 |
| 9 May 2025 | F0882 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | F | Complaint investigation | 30 Jun 2025 |
| 9 May 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 30 Jun 2025 |
| 9 May 2025 | F0565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | E | Standard survey | 30 Jun 2025 |
| 9 May 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 4 Aug 2025 |
| 9 May 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Complaint investigation | 30 Jun 2025 |
| 9 May 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Complaint investigation | 30 Jun 2025 |
| 9 May 2025 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 30 Jun 2025 |
| 9 May 2025 | F0836 | Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards. | E | Standard survey | 30 Jun 2025 |
| 9 May 2025 | F0868 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | E | Standard survey | 30 Jun 2025 |
| 9 May 2025 | F0610 | Respond appropriately to all alleged violations. | D | Standard survey | 30 Jun 2025 |
| 9 May 2025 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 30 Jun 2025 |
| 9 May 2025 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 30 Jun 2025 |
| 9 May 2025 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | D | Standard survey | 30 Jun 2025 |
| 9 May 2025 | F0912 | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. | D | Standard survey | 30 Jun 2025 |
| 9 May 2025 | F0914 | Provide bedrooms that don't allow residents to see each other when privacy is needed. | D | Standard survey | 30 Jun 2025 |
| 9 May 2025 | F0917 | Make sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space. | B | Standard survey | 30 Jun 2025 |
| 17 Sep 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | L | Standard survey | 15 Nov 2024 |
| 17 Sep 2024 | F0837 | Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility. | L | Standard survey | 15 Nov 2024 |
| 17 Sep 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | K | Complaint investigation | 15 Nov 2024 |
| 17 Sep 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | K | Standard survey (under dispute review) | 13 Jan 2025 |
| 17 Sep 2024 | F0760 | Ensure that residents are free from significant medication errors. | K | Complaint investigation | 13 Jan 2025 |
| 17 Sep 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | I | Complaint investigation (under dispute review) | 15 Nov 2024 |
| 17 Sep 2024 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | I | Standard survey | 15 Nov 2024 |
| 17 Sep 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | H | Complaint investigation | 15 Nov 2024 |
| 17 Sep 2024 | F0565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | F | Standard survey | 15 Nov 2024 |
| 17 Sep 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | F | Complaint investigation | 15 Nov 2024 |
| 17 Sep 2024 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | F | Standard survey | 15 Nov 2024 |
| 17 Sep 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 15 Nov 2024 |
| 17 Sep 2024 | F0813 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. | F | Standard survey | 20 Nov 2024 |
| 17 Sep 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Complaint investigation | 15 Nov 2024 |
| 17 Sep 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Standard survey | 21 Nov 2024 |
| 17 Sep 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 15 Nov 2024 |
| 17 Sep 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 15 Nov 2024 |
| 17 Sep 2024 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 13 Jan 2025 |
| 17 Sep 2024 | F0810 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. | D | Standard survey | 15 Nov 2024 |
| 17 Sep 2024 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 15 Nov 2024 |
| 25 Jan 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 22 Apr 2024 |
| 25 Jan 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Complaint investigation | 22 Apr 2024 |
| 25 Jan 2024 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Complaint investigation | 15 Mar 2024 |
| 25 Jan 2024 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | E | Complaint investigation | 15 Mar 2024 |
| 25 Jan 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | E | Complaint investigation | 15 Mar 2024 |
| 25 Jan 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Complaint investigation | 22 Apr 2024 |
| 25 Jan 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Complaint investigation | 22 Apr 2024 |
| 25 Jan 2024 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Complaint investigation | 15 Mar 2024 |
| 25 Jan 2024 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Complaint investigation | 15 Mar 2024 |
| 25 Jan 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 15 Mar 2024 |
| 25 Jan 2024 | F0745 | Provide medically-related social services to help each resident achieve the highest possible quality of life. | D | Complaint investigation | 15 Mar 2024 |
| 25 Jan 2024 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 22 Apr 2024 |
| 25 Jan 2024 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | B | Complaint investigation | 15 Mar 2024 |
| 25 Jan 2024 | F0732 | Post nurse staffing information every day. | B | Complaint investigation | 15 Mar 2024 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 22 Dec 2025 | Payment denial | — | 102 days |
| 22 Dec 2025 | Fine | $460,490 | |
| 9 May 2025 | Fine | $185,840 | |
| 17 Sep 2024 | Fine | $314,554 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the New York average. Turnover: nursing staff 67.0%, RNs 58.1%; 2 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | New York median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 19.2% | 13.2% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.6% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.7% | 0.8% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 4.8% | 2.7% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 5.0% | 0.9% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 13.2% | 11.1% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 7.2% | 6.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 12.2% | 12.4% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, partnership. Legal business name: The Shore Winds, Llc.. Chain: Hurlbut Care (13 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Hurlbut Health Consulting, LLC | Operational/managerial control | NOT APPLICABLE | 01/01/2020 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Monroe County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Aaron Manor Rehabilitation and Nursing Center | Fairport | 140 | 5 | 4 | 3 | 14 | 10.0 | — | 24 Oct 2024 |
| Edna Tina Wilson Living Center | Rochester | 120 | 5 | 5 | 4 | 5 | 4.2 | — | 11 Apr 2025 |
| Jewish Home of Rochester | Rochester | 362 | 5 | 4 | 5 | 7 | 1.9 | — | 11 Dec 2025 |
| Latta Road Nursing Home West | Rochester | 40 | 5 | 5 | 2 | 4 | 10.0 | — | 21 Jan 2025 |
| Maplewood Nursing Home Inc | Webster | 74 | 5 | 5 | 5 | 8 | 10.8 | — | 23 May 2025 |
| Park Ridge Nursing Home | Rochester | 120 | 5 | 4 | 4 | 17 | 14.2 | — | 1 May 2026 |
| Penfield Place | Penfield | 48 | 5 | 5 | 3 | 9 | 18.8 | — | 31 Jan 2025 |
| St. Ann'S Community | Webster | 72 | 5 | 4 | 5 | 11 | 15.3 | — | 10 Sep 2025 |
All 32 facilities in Monroe County
Questions and answers
How many deficiencies has Waterview Heights Rehabilitation and Nursing Cente been cited for?
86 health deficiencies across the three most recent survey cycles, 24 at the actual-harm or immediate-jeopardy level. The New York median is 17 per facility.
Has Waterview Heights Rehabilitation and Nursing Cente been fined?
Yes. CMS lists fines totalling $961K in the period covered, plus 1 payment denial.
How does staffing at Waterview Heights Rehabilitation and Nursing Cente compare?
Reported total nurse staffing is 3.5 hours per resident per day against a New York median of 3.5 and a national average of 3.9.
Who operates Waterview Heights Rehabilitation and Nursing Cente?
It is part of the Hurlbut Care chain. Ownership type is for-profit, partnership. Organisations in the CMS ownership record include Hurlbut Health Consulting, LLC. Individual owners and managers are not listed on this site.
When was Waterview Heights Rehabilitation and Nursing Cente last inspected?
The most recent survey or investigation in the CMS record is dated 22 Dec 2025; the most recent standard health survey was 22 Dec 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.