Whispering Pines Nursing & Rehab CenterCMS ratings, inspections and fines
- Address
- 523 Country Club Drive, Fayetteville, NC 28301
- CCN
- 345348
- Ownership type
- For-profit, corporation
- Certified beds
- 86
- Residents per day
- 70
- CMS flags
- None in the CMS record
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Whispering Pines Nursing & Rehab Center an overall rating of 5 of 5 stars. The last standard survey was on 17 Apr 2025. The latest survey cycle has 0 health citations. The median for nursing homes in North Carolina is 3. CMS lists 1 fine of $8,512 for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Changes in the CMS recordFeed of changes in North Carolina (RSS)
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Cumberland County median | North Carolina median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 5 | 4.0 | 3.0 | 3.0 |
| Health inspection rating | 5 | 4.0 | 3.0 | 2.8 |
| Staffing rating | 4 | 2.0 | 3.0 | 2.9 |
| Quality measure rating | 4 | 4.0 | 3.0 | 3.6 |
A median is the middle value of the homes in the group: 10 homes in the county, 419 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | North Carolina median |
|---|---|---|---|
| Cycle 1 (latest) | 17 Apr 2025 | 0 | 3 |
| Cycle 2 | 16 Feb 2024 | 2 | 5 |
| Cycle 3 | No date | 1 | 6 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | K0 | L0 |
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | E0 | F0 | |
| No actual harm, potential for minimal harm | A0 | B0 | C0 |
Survey cycle 2: 2 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 16 Feb 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 8 Sep 2023 |
| 16 Feb 2024 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | D | Standard survey | 1 Mar 2024 |
Survey cycle 3: 1 citation
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 14 Oct 2022 | F0636 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D | Standard survey | 28 Oct 2022 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 16 Feb 2024 | Fine | $8,512 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | North Carolina median | North Carolina average (CMS) |
|---|---|---|---|
| All nurse staff | 4.34 | 3.50 | 3.83 |
| Registered nurses (RN) | 0.40 | 0.50 | 0.61 |
| Licensed practical nurses (LPN) | 0.80 | 0.89 | |
| Nurse aides | 3.15 | 2.34 | |
| All nurse staff, weekends | 3.52 | 3.10 | 3.40 |
- Nurse staff turnover in a year
- 41.0%
- Nurse staff turnover, North Carolina median
- 48.6%
- RN turnover in a year
- 28.6%
- Administrators who left in a year
- 1
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | North Carolina median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 20.4% | 14.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.4% | 0.4% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.6% | 1.8% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.4% | 3.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.5% | 1.1% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 22.1% | 17.0% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 7.2% | 5.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 15.6% | 13.2% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, corporation
- Legal business name
- Cumberland Care, Inc.
- Chain
- Century Care Management (7 homes in the CMS chain file)
The CMS ownership record of this home lists no organisation.
The site shows organisations only. It does not show the names of persons.
Other homes in Cumberland County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Woodlands Nursing & Rehabilitation Center | Fayetteville | 4 of 5 | 2 | $4,709 | 8 Aug 2025 | |
| Highland House Rehabilitation and Healthcare | Fayetteville | 2 of 5 | 6 | $0 | 13 Mar 2026 | |
| Haymount Rehabilitation & Nursing Center, Inc. | Fayetteville | 5 of 5 | 0 | $0 | 1 May 2025 | |
| Bethesda Health Care Facility | Eastover | 4 of 5 | 3 | $0 | 12 Feb 2026 | |
| Village Green Health and Rehabilitation | Fayetteville | 5 of 5 | 3 | $0 | 13 May 2026 | |
| The Carrolton of Fayetteville | Fayetteville | 3 of 5 | 5 | $0 | 12 Sep 2025 | |
| Carolina Rehab Center of Cumberland | Fayetteville | 3 of 5 | 2 | $97,936 | 2 Jul 2025 | |
| Autumn Care of Fayetteville | Fayetteville | 5 of 5 | 1 | $0 | 23 Apr 2026 | |
| Liberty Healthcare Services of Golden Years Nursin | Falcon | 4 of 5 | 1 | $0 | 20 Nov 2025 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Whispering Pines Nursing & Rehab Center (CCN 345348). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/whispering-pines-nursing-rehab-center-fayetteville-nc-345348/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Whispering Pines Nursing & Rehab Center last inspected?
- The latest inspection with a citation in the CMS record was on 16 Feb 2024. It was a standard survey and a complaint investigation. It gave 2 citations. The standard survey before the last one was on 16 Feb 2024.
- Who operates Whispering Pines Nursing & Rehab Center?
- The CMS record gives the ownership type as for-profit, corporation. CMS lists the home in the chain Century Care Management. The CMS ownership file names no organisation for this home. This site does not show the names of persons.
- Is Whispering Pines Nursing & Rehab Center a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 2 homes in North Carolina as Special Focus Facilities and 10 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.