Minnesota › Winona County › St Charles
Whitewater Health Services
525 Bluff Avenue, St Charles, MN 55972
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 45 beds, Whitewater Health Services serves St Charles in Winona County, Minnesota and has taken Medicare and Medicaid residents since 1985.
CMS gives it 2 of 5 stars overall, below the Minnesota median of 3; the health inspection rating is 2, staffing 4 and quality measures 3.
Inspectors recorded 21 health deficiencies across the three most recent survey cycles (10, 10, 1 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 46.7 per 100 beds, more than the state median of 30.0.
CMS lists 1 penalty in the period covered: fines totalling $16K.
Reported nurse staffing is 3.5 hours per resident per day (1.0 RN), close to the Minnesota median of 4.2; nursing staff turnover is 22.7%.
Compared with county, state and nation
| Measure | This facility | Winona Co. median | Minnesota median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 4 | 3 | 3.0 |
| Health citations, 3 cycles | 21 | 22 | 20 | 28.7 |
| Citations per 100 beds | 46.7 | 31.1 | 30.0 | 26.8 |
| Total nurse hours per resident day | 3.5 | 3.9 | 4.2 | 3.9 |
| RN hours per resident day | 1.0 | 0.9 | 1.0 | 0.7 |
| Nursing staff turnover | 22.7% | 43.1% | 40.0% | 45.8% |
| Fines listed | $16,452 | $16,452 | $0 | — |
County and state figures are medians across facilities (4 in the county, 338 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Minnesota average per facility for the same cycle, as published by CMS. Standard health survey dates: 2 Jul 2026, 14 May 2025.
Severity mix: J ×1 D ×13 E ×6 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 2 Jul 2026 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | Deficient, Provider has no plan of correction |
| 2 Jul 2026 | F0908 | Keep all essential equipment working safely. | E | Standard survey | Deficient, Provider has no plan of correction |
| 2 Jul 2026 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | Deficient, Provider has no plan of correction |
| 2 Jul 2026 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | Deficient, Provider has no plan of correction |
| 2 Jul 2026 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | Deficient, Provider has no plan of correction |
| 2 Jul 2026 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | Deficient, Provider has no plan of correction |
| 2 Jul 2026 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | Deficient, Provider has no plan of correction |
| 16 Apr 2026 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Complaint investigation | 20 May 2026 |
| 16 Apr 2026 | F0732 | Post nurse staffing information every day. | D | Complaint investigation | 20 May 2026 |
| 16 Apr 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 20 May 2026 |
| 16 Jun 2025 | F0602 | Protect each resident from the wrongful use of the resident's belongings or money. | E | Complaint investigation | 23 Jul 2025 |
| 16 Jun 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | Complaint investigation | 23 Jul 2025 |
| 16 Jun 2025 | F0610 | Respond appropriately to all alleged violations. | E | Complaint investigation | 23 Jul 2025 |
| 16 Jun 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Complaint investigation | 23 Jul 2025 |
| 14 May 2025 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 12 Jun 2025 |
| 14 May 2025 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 12 Jun 2025 |
| 14 May 2025 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 12 Jun 2025 |
| 14 May 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 12 Jun 2025 |
| 14 May 2025 | F0577 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. | C | Standard survey | 12 Jun 2025 |
| 6 Aug 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | J | Complaint investigation | 27 Aug 2024 |
| 12 Jun 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 8 Jul 2024 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 6 Aug 2024 | Fine | $16,452 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Minnesota average. Turnover: nursing staff 22.7%, RNs 40.0%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | Minnesota median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 14.5% | 18.0% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 14.4% | 1.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.2% | 2.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 6.0% | 3.7% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.3% | 1.4% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 20.2% | 20.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 0.9% | 4.9% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 9.1% | 15.9% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Nsh Whitewater Llc. Chain: North Shore Healthcare (59 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Nshc Wisconsin LLC | 5% or greater direct ownership interest | 100% | 12/30/2016 |
| Cibc Bank USA | 5% or greater security interest | NOT APPLICABLE | 12/31/2024 |
| Cibc Bank USA | Operational/managerial control | NOT APPLICABLE | 12/31/2024 |
| Cliftonlarsonallen LLP | Operational/managerial control | NOT APPLICABLE | 05/22/2018 |
| Continuum Therapy Partners LLC | Operational/managerial control | NOT APPLICABLE | 03/01/2025 |
| North Shore Healthcare LLC | Operational/managerial control | NOT APPLICABLE | 02/01/2017 |
| Nsh Rehab LLC | Operational/managerial control | NOT APPLICABLE | 03/01/2025 |
| Wipfli LLP | Operational/managerial control | NOT APPLICABLE | 02/01/2025 |
| Cliftonlarsonallen LLP | Adp of the snf | NOT APPLICABLE | 04/14/2025 |
| Continuum Therapy Partners LLC | Adp of the snf | NOT APPLICABLE | 04/14/2025 |
| Gph St. Charles LLC | Adp of the snf | NOT APPLICABLE | 12/01/2016 |
| North Shore Healthcare LLC | Adp of the snf | NOT APPLICABLE | 04/14/2025 |
| Nsh Rehab LLC | Adp of the snf | NOT APPLICABLE | 06/13/2025 |
| Nshc Wisconsin LLC | Adp of the snf | NOT APPLICABLE | 05/14/2025 |
| Wipfli LLP | Adp of the snf | NOT APPLICABLE | 02/01/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Winona County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Lake Winona Manor | Winona | 80 | 5 | 4 | 5 | 24 | 30.0 | — | 5 Mar 2026 |
| Sainte Anne Extended Healthcare | Winona | 103 | 4 | 4 | 4 | 22 | 21.4 | $23K | 21 May 2026 |
| Sauer Health Care | Winona | 61 | 1 | 2 | 4 | 19 | 31.1 | — | 19 Mar 2026 |
All 4 facilities in Winona County
Questions and answers
How many deficiencies has Whitewater Health Services been cited for?
21 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Minnesota median is 20 per facility.
Has Whitewater Health Services been fined?
Yes. CMS lists fines totalling $16K in the period covered.
How does staffing at Whitewater Health Services compare?
Reported total nurse staffing is 3.5 hours per resident per day against a Minnesota median of 4.2 and a national average of 3.9.
Who operates Whitewater Health Services?
It is part of the North Shore Healthcare chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Nshc Wisconsin LLC, Cibc Bank USA and Cliftonlarsonallen LLP. Individual owners and managers are not listed on this site.
When was Whitewater Health Services last inspected?
The most recent survey or investigation in the CMS record is dated 2 Jul 2026; the most recent standard health survey was 2 Jul 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.