Wisconsin › Calumet County › New Holstein
Willowdale Health Services
1610 Hoover St, New Holstein, WI 53061
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Willowdale Health Services is a For-profit, limited liability company nursing home in New Holstein, Wisconsin, certified for 49 beds and caring for about 26 residents a day.
CMS gives it 3 of 5 stars overall, equal to the Wisconsin median; the health inspection rating is 4, staffing 3 and quality measures 1.
Inspectors recorded 19 health deficiencies across the three most recent survey cycles (6, 8, 5 by cycle, most recent first), none at the actual-harm level. That is 38.8 per 100 beds, about the same as the state median of 31.8.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.5 hours per resident per day (1.1 RN), close to the Wisconsin median of 4.0; nursing staff turnover is 40.0%.
Compared with county, state and nation
| Measure | This facility | Calumet Co. median | Wisconsin median | US average |
|---|---|---|---|---|
| Overall star rating | 3 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 19 | 35 | 21 | 28.7 |
| Citations per 100 beds | 38.8 | 70.0 | 31.8 | 26.8 |
| Total nurse hours per resident day | 3.5 | 3.8 | 4.0 | 3.9 |
| RN hours per resident day | 1.1 | 1.1 | 0.9 | 0.7 |
| Nursing staff turnover | 40.0% | 50.0% | 46.2% | 45.8% |
| Fines listed | $0 | $79,927 | $0 | — |
County and state figures are medians across facilities (2 in the county, 323 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Wisconsin average per facility for the same cycle, as published by CMS. Standard health survey dates: 11 Feb 2026, 2 Oct 2024.
Severity mix: D ×15 E ×2 F ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 11 Feb 2026 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 10 Mar 2026 |
| 11 Feb 2026 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 10 Mar 2026 |
| 11 Feb 2026 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 10 Mar 2026 |
| 11 Feb 2026 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 10 Mar 2026 |
| 11 Feb 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 10 Mar 2026 |
| 11 Feb 2026 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 10 Mar 2026 |
| 22 Jan 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | 22 Feb 2025 |
| 2 Oct 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 2 Nov 2024 |
| 2 Oct 2024 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Standard survey | 2 Nov 2024 |
| 2 Oct 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 2 Nov 2024 |
| 2 Oct 2024 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 2 Nov 2024 |
| 2 Oct 2024 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 2 Nov 2024 |
| 2 Oct 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 2 Nov 2024 |
| 2 Oct 2024 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 2 Nov 2024 |
| 8 Nov 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 8 Dec 2023 |
| 8 Nov 2023 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | E | Standard survey | 8 Dec 2023 |
| 8 Nov 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 8 Dec 2023 |
| 8 Nov 2023 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 8 Dec 2023 |
| 8 Nov 2023 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | D | Standard survey | 8 Dec 2023 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Wisconsin average. Turnover: nursing staff 40.0%, RNs 44.4%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | Wisconsin median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 20.5% | 15.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 5.1% | 1.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 2.3% | 2.3% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 6.8% | 3.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 6.7% | 0.9% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 42.8% | 16.8% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 7.0% | 4.4% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 11.0% | 14.4% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Nsh New Holstein Llc. Chain: North Shore Healthcare (59 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Nshf Operations LLC | 5% or greater direct ownership interest | 100% | 07/24/2017 |
| Cibc Bank USA | 5% or greater security interest | NOT APPLICABLE | 12/31/2024 |
| Cibc Bank USA | Operational/managerial control | NOT APPLICABLE | 12/31/2024 |
| Cliftonlarsonallen LLP | Operational/managerial control | NOT APPLICABLE | 02/01/2025 |
| Continuum Therapy Partners LLC | Operational/managerial control | NOT APPLICABLE | 03/01/2025 |
| North Shore Healthcare LLC | Operational/managerial control | NOT APPLICABLE | 10/01/2017 |
| Nsh Rehab LLC | Operational/managerial control | NOT APPLICABLE | 02/01/2025 |
| Wipfli LLP | Operational/managerial control | NOT APPLICABLE | 02/01/2025 |
| Cliftonlarsonallen LLP | Adp of the snf | NOT APPLICABLE | 05/12/2025 |
| Continuum Therapy Partners LLC | Adp of the snf | NOT APPLICABLE | 05/12/2025 |
| North Shore Healthcare LLC | Adp of the snf | NOT APPLICABLE | 05/09/2025 |
| Nsh Rehab LLC | Adp of the snf | NOT APPLICABLE | 06/09/2025 |
| Nshf Wisconsin LLC | Adp of the snf | NOT APPLICABLE | 05/12/2025 |
| Willowdale Property Holdings, LLC | Adp of the snf | NOT APPLICABLE | 05/01/2022 |
| Wipfli LLP | Adp of the snf | NOT APPLICABLE | 05/12/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Calumet County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Homestead Health Services | New Holstein | 50 | 3 | 2 | 3 | 35 | 70.0 | $80K | 10 Mar 2026 |
All 2 facilities in Calumet County
Questions and answers
How many deficiencies has Willowdale Health Services been cited for?
19 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The Wisconsin median is 21 per facility.
Has Willowdale Health Services been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Willowdale Health Services compare?
Reported total nurse staffing is 3.5 hours per resident per day against a Wisconsin median of 4.0 and a national average of 3.9.
Who operates Willowdale Health Services?
It is part of the North Shore Healthcare chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Nshf Operations LLC, Cibc Bank USA and Cliftonlarsonallen LLP. Individual owners and managers are not listed on this site.
When was Willowdale Health Services last inspected?
The most recent survey or investigation in the CMS record is dated 11 Feb 2026; the most recent standard health survey was 11 Feb 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.