Illinois › Mc Lean County › Normal
Arc At Normal
509 North Adelaide, Normal, IL 61761
CMS abuse icon
Overall★★★★★
Health inspection★★★★★
Staffing★★★★★
Quality measures★★★★★
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Arc At Normal, in Normal, Illinois, is certified for 141 beds under for-profit, limited liability company ownership and belongs to the Arcadia Care chain.
CMS gives it 1 of 5 stars overall, below the Illinois median of 2; the health inspection rating is 2, staffing 1 and quality measures 2.
Inspectors recorded 71 health deficiencies across the three most recent survey cycles (22, 16, 33 by cycle, most recent first), 9 of them at the actual-harm or immediate-jeopardy level. That is 50.4 per 100 beds, more than the state median of 28.4.
CMS lists 4 penalties in the period covered: fines totalling $62K and 2 payment denials.
Reported nurse staffing is 2.8 hours per resident per day (0.5 RN), close to the Illinois median of 3.3; nursing staff turnover is 40.0%.
CMS flags that the facility carries the CMS abuse icon.
71health deficiencies, 3 survey cycles9 at actual harm or worse
$62Kfines listed by CMS4 penalties in period
2.8nurse hours per resident per daystate median 3.3
81%occupancy (residents ÷ beds)114 residents a day
Compared with county, state and nation
| Measure | This facility | Mc Lean Co. median | Illinois median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 2 | 2 | 3.0 |
| Health citations, 3 cycles | 71 | 60 | 34 | 28.7 |
| Citations per 100 beds | 50.4 | 58.3 | 28.4 | 26.8 |
| Total nurse hours per resident day | 2.8 | 3.2 | 3.3 | 3.9 |
| RN hours per resident day | 0.5 | 0.7 | 0.6 | 0.7 |
| Nursing staff turnover | 40.0% | 41.1% | 43.4% | 45.8% |
| Fines listed | $62,192 | $62,192 | $45,123 | — |
County and state figures are medians across facilities (7 in the county, 666 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Illinois average per facility for the same cycle, as published by CMS. Standard health survey dates: 21 Feb 2025, 25 Jan 2024.
Severity mix: G ×9 D ×42 E ×16 F ×4
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
Isolated
Pattern
Widespread
Immediate jeopardy
J
K
L
Actual harm
G
H
I
Potential for more than minimal harm
D
E
F
Potential for minimal harm
A
B
C
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 22 Jun 2026 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Complaint investigation | 23 Jun 2026 |
| 22 Jun 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 23 Jun 2026 |
| 11 Jun 2026 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 26 Jun 2026 |
| 14 May 2026 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 19 May 2026 |
| 30 Mar 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Complaint investigation | 13 Apr 2026 |
| 5 Feb 2026 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | E | Complaint investigation | 23 Feb 2026 |
| 5 Feb 2026 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 23 Feb 2026 |
| 5 Feb 2026 | F0602 | Protect each resident from the wrongful use of the resident's belongings or money. | D | Complaint investigation | 23 Feb 2026 |
| 5 Feb 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 23 Feb 2026 |
| 5 Feb 2026 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Complaint investigation | 23 Feb 2026 |
| 9 Dec 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 19 Dec 2025 |
| 21 Sep 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 29 Sep 2025 |
| 21 Sep 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 29 Sep 2025 |
| 5 Sep 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | E | Complaint investigation | 12 Sep 2025 |
| 5 Sep 2025 | F0641 | Ensure each resident receives an accurate assessment. | E | Complaint investigation | 12 Sep 2025 |
| 5 Sep 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Complaint investigation | 14 Sep 2025 |
| 25 Jun 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 26 Jun 2025 |
| 13 Jun 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Complaint investigation | 14 Jun 2025 |
| 13 Jun 2025 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | G | Complaint investigation | 14 Jun 2025 |
| 27 May 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 3 Jun 2025 |
| 27 May 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 3 Jun 2025 |
| 20 May 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Complaint investigation | 23 May 2025 |
| 20 May 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 2 Jun 2025 |
| 12 May 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 15 May 2025 |
| 21 Feb 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 10 Mar 2025 |
| 21 Feb 2025 | F0801 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. | F | Standard survey | 12 Mar 2025 |
| 21 Feb 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 25 Feb 2025 |
| 21 Feb 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 7 Mar 2025 |
| 21 Feb 2025 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | E | Standard survey | 24 Feb 2025 |
| 21 Feb 2025 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 10 Mar 2025 |
| 12 Dec 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 13 Dec 2024 |
| 27 Jun 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Complaint investigation | 8 Jul 2024 |
| 27 Jun 2024 | F0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | Complaint investigation | 8 Jul 2024 |
| 30 Apr 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 6 May 2024 |
| 1 Feb 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 8 Feb 2024 |
| 25 Jan 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 30 Jan 2024 |
| 25 Jan 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard survey | 30 Jan 2024 |
| 25 Jan 2024 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 30 Jan 2024 |
| 25 Jan 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 30 Jan 2024 |
| 25 Jan 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 30 Jan 2024 |
| 25 Jan 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 30 Jan 2024 |
| 25 Jan 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 30 Jan 2024 |
| 11 Nov 2023 | F0694 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | G | Complaint investigation | 16 Nov 2023 |
| 11 Nov 2023 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 16 Nov 2023 |
| 11 Nov 2023 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | D | Complaint investigation | 16 Nov 2023 |
| 11 Nov 2023 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 16 Nov 2023 |
| 14 Aug 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Complaint investigation | 25 Aug 2023 |
| 10 Aug 2023 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Complaint investigation | 29 Aug 2023 |
| 10 Aug 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 29 Aug 2023 |
| 10 Aug 2023 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 29 Aug 2023 |
| 10 Aug 2023 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 29 Aug 2023 |
| 10 Aug 2023 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Complaint investigation | 29 Aug 2023 |
| 10 Aug 2023 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 29 Aug 2023 |
| 2 Aug 2023 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 10 Aug 2023 |
| 15 Dec 2022 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Standard survey | 18 Jan 2023 |
| 15 Dec 2022 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Standard survey | 18 Jan 2023 |
| 15 Dec 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 18 Jan 2023 |
| 15 Dec 2022 | F0868 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | F | Standard survey | 18 Jan 2023 |
| 15 Dec 2022 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 18 Jan 2023 |
| 15 Dec 2022 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | E | Standard survey | 18 Jan 2023 |
| 15 Dec 2022 | F0759 | Ensure medication error rates are not 5 percent or greater. | E | Standard survey | 3 Feb 2023 |
| 15 Dec 2022 | F0760 | Ensure that residents are free from significant medication errors. | E | Standard survey | 3 Feb 2023 |
| 15 Dec 2022 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 3 Feb 2023 |
| 15 Dec 2022 | F0602 | Protect each resident from the wrongful use of the resident's belongings or money. | D | Standard survey | 18 Jan 2023 |
| 15 Dec 2022 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 3 Feb 2023 |
| 15 Dec 2022 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 3 Feb 2023 |
| 15 Dec 2022 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 3 Feb 2023 |
| 15 Dec 2022 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 18 Jan 2023 |
| 15 Dec 2022 | F0802 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. | D | Standard survey | 18 Jan 2023 |
| 15 Dec 2022 | F0847 | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. | D | Standard survey | 18 Jan 2023 |
| 15 Dec 2022 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 18 Jan 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 12 May 2025 | Payment denial | — | 12 days |
| 21 Feb 2025 | Payment denial | — | 10 days |
| 21 Feb 2025 | Fine | $51,701 | |
| 11 Nov 2023 | Fine | $10,491 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Illinois average. Turnover: nursing staff 40.0%, RNs 30.8%; — administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Illinois median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 23.4% | 11.5% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.7% | 0.4% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 2.5% | 0.7% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.4% | 2.6% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 1.5% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 16.4% | 12.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 1.3% | 4.3% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 17.7% | 17.8% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Arc At Normal Llc. Chain: Arcadia Care (25 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Arcadia Care Management LLC | Operational/managerial control | NOT APPLICABLE | 07/01/2023 |
| 509 N Adelaide St, LLC | Adp of the snf | NOT APPLICABLE | 04/03/2025 |
| Aperion Care Exec Holdings LLC | Adp of the snf | NOT APPLICABLE | 07/01/2023 |
| Arcadia Care Management LLC | Adp of the snf | NOT APPLICABLE | 04/03/2025 |
| Curis Services LLC | Adp of the snf | NOT APPLICABLE | 07/01/2023 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Mc Lean County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Luther Oaks | Bloomington | 19 | 4 | 3 | 4 | 21 | 110.5 | — | 5 Nov 2025 |
| Westminster Village | Bloomington | 48 | 4 | 3 | 5 | 28 | 58.3 | $12K | 29 May 2026 |
| Loft Rehab & Nursing of Normal | Normal | 116 | 2 | 1 | 1 | 83 | 71.6 | $354K | 17 May 2026 |
| Mclean County Nursing Homeabuse icon | Normal | 148 | 2 | 2 | 4 | 29 | 19.6 | — | 13 Aug 2025 |
| Arcadia Care Bloomingtonabuse icon | Bloomington | 115 | 1 | 1 | 1 | 60 | 52.2 | $133K | 15 Jun 2026 |
| Goldwater Care Bloomington | Bloomington | 88 | 1 | 1 | 2 | 89 | 101.1 | $235K | 10 Jun 2026 |
All 7 facilities in Mc Lean County
Questions and answers
How many deficiencies has Arc At Normal been cited for?
71 health deficiencies across the three most recent survey cycles, 9 at the actual-harm or immediate-jeopardy level. The Illinois median is 34 per facility.
Has Arc At Normal been fined?
Yes. CMS lists fines totalling $62K in the period covered, plus 2 payment denials.
How does staffing at Arc At Normal compare?
Reported total nurse staffing is 2.8 hours per resident per day against a Illinois median of 3.3 and a national average of 3.9.
Who operates Arc At Normal?
It is part of the Arcadia Care chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Arcadia Care Management LLC. Individual owners and managers are not listed on this site.
When was Arc At Normal last inspected?
The most recent survey or investigation in the CMS record is dated 22 Jun 2026; the most recent standard health survey was 21 Feb 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.