Massachusetts › Franklin County › Greenfield
Charlene Manor Extended Care Facility
130 Colrain Road, Greenfield, MA 01301
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 123 beds, Charlene Manor Extended Care Facility serves Greenfield in Franklin County, Massachusetts and has taken Medicare and Medicaid residents since 1988.
CMS gives it 2 of 5 stars overall, below the Massachusetts median of 3; the health inspection rating is 2, staffing 3 and quality measures 3.
Inspectors recorded 47 health deficiencies across the three most recent survey cycles (1, 29, 17 by cycle, most recent first), 2 of them at the actual-harm or immediate-jeopardy level. That is 38.2 per 100 beds, more than the state median of 21.7.
CMS lists 4 penalties in the period covered: fines totalling $128K.
Reported nurse staffing is 3.7 hours per resident per day (0.6 RN), close to the Massachusetts median of 3.7; nursing staff turnover is 50.7%.
Compared with county, state and nation
| Measure | This facility | Franklin Co. median | Massachusetts median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 47 | 43 | 27 | 28.7 |
| Citations per 100 beds | 38.2 | 38.2 | 21.7 | 26.8 |
| Total nurse hours per resident day | 3.7 | 3.2 | 3.7 | 3.9 |
| RN hours per resident day | 0.6 | 0.5 | 0.6 | 0.7 |
| Nursing staff turnover | 50.7% | 50.7% | 37.7% | 45.8% |
| Fines listed | $127,926 | $5,541 | $0 | — |
County and state figures are medians across facilities (3 in the county, 341 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Massachusetts average per facility for the same cycle, as published by CMS. Standard health survey dates: 26 Feb 2026, 6 Nov 2024.
Severity mix: G ×2 D ×33 E ×4 F ×4 B ×3 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 26 Feb 2026 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | G | Standard survey | 13 Mar 2026 |
| 6 May 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 30 May 2025 |
| 12 Mar 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 11 Apr 2025 |
| 6 Nov 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Standard survey | 26 Dec 2024 |
| 6 Nov 2024 | F0558 | Reasonably accommodate the needs and preferences of each resident. | E | Standard survey | 26 Dec 2024 |
| 6 Nov 2024 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Standard survey | 26 Dec 2024 |
| 6 Nov 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 26 Dec 2024 |
| 6 Nov 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 26 Dec 2024 |
| 6 Nov 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 26 Dec 2024 |
| 6 Nov 2024 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Standard survey | 26 Dec 2024 |
| 6 Nov 2024 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Standard survey | 26 Dec 2024 |
| 6 Nov 2024 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | Standard survey | 26 Dec 2024 |
| 6 Nov 2024 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 26 Dec 2024 |
| 6 Nov 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 26 Dec 2024 |
| 6 Nov 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 26 Dec 2024 |
| 6 Nov 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 26 Dec 2024 |
| 6 Nov 2024 | F0687 | Provide appropriate foot care. | D | Standard survey | 26 Dec 2024 |
| 6 Nov 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 26 Dec 2024 |
| 6 Nov 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 26 Dec 2024 |
| 6 Nov 2024 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 26 Dec 2024 |
| 6 Nov 2024 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Standard survey | 26 Dec 2024 |
| 6 Nov 2024 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Standard survey | 26 Dec 2024 |
| 6 Nov 2024 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 26 Dec 2024 |
| 6 Nov 2024 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 26 Dec 2024 |
| 6 Nov 2024 | F0791 | Provide or obtain dental services for each resident. | D | Standard survey | 26 Dec 2024 |
| 6 Nov 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 26 Dec 2024 |
| 6 Nov 2024 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | D | Standard survey | 26 Dec 2024 |
| 6 Nov 2024 | F0732 | Post nurse staffing information every day. | C | Standard survey | 26 Dec 2024 |
| 6 Nov 2024 | F0637 | Assess the resident when there is a significant change in condition | B | Standard survey | 26 Dec 2024 |
| 6 Nov 2024 | F0641 | Ensure each resident receives an accurate assessment. | B | Standard survey | 26 Dec 2024 |
| 28 Jun 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | F | Complaint investigation | 10 Aug 2024 |
| 28 Jun 2024 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | F | Complaint investigation | 10 Aug 2024 |
| 13 Dec 2023 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 27 Jan 2024 |
| 13 Dec 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 27 Jan 2024 |
| 13 Dec 2023 | F0943 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. | D | Complaint investigation | 27 Jan 2024 |
| 18 Sep 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | F | Standard survey | 4 Nov 2023 |
| 18 Sep 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | F | Standard survey | 4 Nov 2023 |
| 18 Sep 2023 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Standard survey | 4 Nov 2023 |
| 18 Sep 2023 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 4 Nov 2023 |
| 18 Sep 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 4 Nov 2023 |
| 18 Sep 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 4 Nov 2023 |
| 18 Sep 2023 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 4 Nov 2023 |
| 18 Sep 2023 | F0699 | Provide care or services that was trauma informed and/or culturally competent. | D | Standard survey | 4 Nov 2023 |
| 18 Sep 2023 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 4 Nov 2023 |
| 18 Sep 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 4 Nov 2023 |
| 18 Sep 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 4 Nov 2023 |
| 18 Sep 2023 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | B | Standard survey | 4 Nov 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 26 Feb 2026 | Fine | $28,560 | |
| 6 Nov 2024 | Fine | $52,192 | |
| 28 Jun 2024 | Fine | $37,001 | |
| 18 Sep 2023 | Fine | $10,173 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Massachusetts average. Turnover: nursing staff 50.7%, RNs 40.9%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | Massachusetts median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 20.2% | 15.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.2% | 0.6% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.3% | 1.5% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.5% | 3.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.2% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 28.1% | 14.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.2% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 15.9% | 19.6% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: non-profit, corporation. Legal business name: Greenfield Management Systems Inc. Chain: Integritus Healthcare (14 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Cec Management Systems Inc | 5% or greater direct ownership interest | 100% | 12/30/2022 |
| Integritus Healthcare Inc | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 12/30/2022 |
| Integritus Healthcare Management Services Inc | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/01/2022 |
| Cec Management Systems Inc | Operational/managerial control | NOT APPLICABLE | 02/01/2022 |
| Integritus Healthcare Management Services Inc | Operational/managerial control | NOT APPLICABLE | 02/01/2022 |
| Cec Management Systems Inc | Adp of the snf | NOT APPLICABLE | 03/03/2025 |
| Integritus Healthcare Management Services Inc | Adp of the snf | NOT APPLICABLE | 03/03/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Franklin County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Regalcare At Greenfield | Greenfield | 120 | 4 | 4 | 2 | 18 | 15.0 | — | 28 Jan 2025 |
| Poet'S Seat Healthcare Center | Greenfield | 63 | 3 | 3 | 1 | 43 | 68.3 | $6K | 28 May 2025 |
All 3 facilities in Franklin County
Questions and answers
How many deficiencies has Charlene Manor Extended Care Facility been cited for?
47 health deficiencies across the three most recent survey cycles, 2 at the actual-harm or immediate-jeopardy level. The Massachusetts median is 27 per facility.
Has Charlene Manor Extended Care Facility been fined?
Yes. CMS lists fines totalling $128K in the period covered.
How does staffing at Charlene Manor Extended Care Facility compare?
Reported total nurse staffing is 3.7 hours per resident per day against a Massachusetts median of 3.7 and a national average of 3.9.
Who operates Charlene Manor Extended Care Facility?
It is part of the Integritus Healthcare chain. Ownership type is non-profit, corporation. Organisations in the CMS ownership record include Cec Management Systems Inc, Integritus Healthcare Inc and Integritus Healthcare Management Services Inc. Individual owners and managers are not listed on this site.
When was Charlene Manor Extended Care Facility last inspected?
The most recent survey or investigation in the CMS record is dated 26 Feb 2026; the most recent standard health survey was 26 Feb 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.