New Jersey › Ocean County › Toms River
Complete Care At Arbors
1750 Route 37 West, Toms River, NJ 08757
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Complete Care At Arbors is a For-profit, corporation nursing home in Toms River, New Jersey, certified for 120 beds and caring for about 108 residents a day.
CMS gives it 4 of 5 stars overall, equal to the New Jersey median; the health inspection rating is 3, staffing 2 and quality measures 5.
Inspectors recorded 22 health deficiencies across the three most recent survey cycles (8, 8, 6 by cycle, most recent first), none at the actual-harm level. That is 18.3 per 100 beds, about the same as the state median of 15.2.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.2 hours per resident per day (0.6 RN), close to the New Jersey median of 3.6; nursing staff turnover is 49.5%.
Compared with county, state and nation
| Measure | This facility | Ocean Co. median | New Jersey median | US average |
|---|---|---|---|---|
| Overall star rating | 4 | 4 | 4 | 3.0 |
| Health citations, 3 cycles | 22 | 20 | 21 | 28.7 |
| Citations per 100 beds | 18.3 | 15.9 | 15.2 | 26.8 |
| Total nurse hours per resident day | 3.2 | 3.5 | 3.6 | 3.9 |
| RN hours per resident day | 0.6 | 0.5 | 0.5 | 0.7 |
| Nursing staff turnover | 49.5% | 43.8% | 38.9% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (32 in the county, 348 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: New Jersey average per facility for the same cycle, as published by CMS. Standard health survey dates: 27 Mar 2025, 17 May 2024.
Severity mix: D ×16 E ×5 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 27 Mar 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Standard survey | 21 May 2025 |
| 27 Mar 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Complaint investigation | 21 May 2025 |
| 27 Mar 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 21 May 2025 |
| 27 Mar 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 21 May 2025 |
| 27 Mar 2025 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 21 May 2025 |
| 27 Mar 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 21 May 2025 |
| 27 Mar 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 21 May 2025 |
| 27 Mar 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 21 May 2025 |
| 17 May 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 28 Jun 2024 |
| 17 May 2024 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 28 Jun 2024 |
| 17 May 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 28 Jun 2024 |
| 17 May 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 28 Jun 2024 |
| 17 May 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 28 Jun 2024 |
| 17 May 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 28 Jun 2024 |
| 17 May 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 28 Jun 2024 |
| 17 May 2024 | F0577 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. | C | Standard survey | 28 Jun 2024 |
| 11 May 2022 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 24 Jun 2022 |
| 11 May 2022 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 24 Jun 2022 |
| 11 May 2022 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 24 Jun 2022 |
| 11 May 2022 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 24 Jun 2022 |
| 11 May 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 24 Jun 2022 |
| 11 May 2022 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 28 Jun 2022 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the New Jersey average. Turnover: nursing staff 49.5%, RNs 53.3%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | New Jersey median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 2.6% | 7.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 0.4% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.0% | 2.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.8% | 0.9% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 3.7% | 6.6% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.4% | 4.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 7.9% | 11.8% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Complete Care At Arbors, Llc. Chain: Complete Care (85 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Eef Capital LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 09/01/2019 |
| Nj Oc Mezzco Opco LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 09/01/2019 |
| Peace Capital LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 09/01/2019 |
| Arbors Propco LLC | Adp of the snf | NOT APPLICABLE | 09/01/2019 |
| Eef Capital LLC | Adp of the snf | NOT APPLICABLE | 09/01/2019 |
| Nj Oc Holdco Propco LLC | Adp of the snf | NOT APPLICABLE | 09/01/2019 |
| Peace Capital LLC | Adp of the snf | NOT APPLICABLE | 09/01/2019 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Ocean County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Aristacare At Manchester LLC | Manchester | 165 | 5 | 4 | 2 | 17 | 10.3 | $63K | 27 Aug 2025 |
| Bartley Nursing & Rehab | Jackson | 234 | 5 | 5 | 2 | 11 | 4.7 | — | 12 Aug 2025 |
| Childrens Specialized Hospital Toms River | Toms River | 26 | 5 | 4 | 5 | 7 | 26.9 | — | 13 Sep 2024 |
| Community Medical Center Tcu | Toms River | 25 | 5 | 5 | 5 | 5 | 20.0 | — | 2 Jul 2025 |
| Complete Care At Green Acres | Toms River | 167 | 5 | 5 | 2 | 12 | 7.2 | — | 31 Jul 2025 |
| Complete Care At Shorrock | Brick | 180 | 5 | 4 | 2 | 20 | 11.1 | — | 8 Jan 2026 |
| Concord Healthcare & Rehabilitation Center | Lakewood | 120 | 5 | 4 | 4 | 9 | 7.5 | — | 10 Apr 2026 |
| Crestwood Manor | Whiting | 64 | 5 | 5 | 3 | 9 | 14.1 | — | 12 Mar 2026 |
All 32 facilities in Ocean County
Questions and answers
How many deficiencies has Complete Care At Arbors been cited for?
22 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The New Jersey median is 21 per facility.
Has Complete Care At Arbors been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Complete Care At Arbors compare?
Reported total nurse staffing is 3.2 hours per resident per day against a New Jersey median of 3.6 and a national average of 3.9.
Who operates Complete Care At Arbors?
It is part of the Complete Care chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Eef Capital LLC, Nj Oc Mezzco Opco LLC and Peace Capital LLC. Individual owners and managers are not listed on this site.
When was Complete Care At Arbors last inspected?
The most recent survey or investigation in the CMS record is dated 27 Mar 2025; the most recent standard health survey was 27 Mar 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.