Connecticut › Capitol County › Windsor
Complete Care At Kimberly Hall North
1 Emerson Dr, Windsor, CT 06095
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Complete Care At Kimberly Hall North is a For-profit, limited liability company nursing home in Windsor, Connecticut, certified for 150 beds and caring for about 143 residents a day.
CMS gives it 1 of 5 stars overall, below the Connecticut median of 3; the health inspection rating is 1, staffing 3 and quality measures 3.
Inspectors recorded 41 health deficiencies across the three most recent survey cycles (17, 14, 10 by cycle, most recent first), 4 of them at the actual-harm or immediate-jeopardy level. That is 27.3 per 100 beds, about the same as the state median of 29.2.
CMS lists 1 penalty in the period covered: fines totalling $13K.
Reported nurse staffing is 3.2 hours per resident per day (0.6 RN), close to the Connecticut median of 3.7; nursing staff turnover is 32.4%.
CMS flags that the facility carries the CMS abuse icon.
Compared with county, state and nation
| Measure | This facility | Capitol Co. median | Connecticut median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 41 | 37 | 35 | 28.7 |
| Citations per 100 beds | 27.3 | 27.3 | 29.2 | 26.8 |
| Total nurse hours per resident day | 3.2 | 3.6 | 3.7 | 3.9 |
| RN hours per resident day | 0.6 | 0.6 | 0.6 | 0.7 |
| Nursing staff turnover | 32.4% | 33.9% | 35.9% | 45.8% |
| Fines listed | $13,065 | $8,018 | $8,021 | — |
County and state figures are medians across facilities (65 in the county, 191 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Connecticut average per facility for the same cycle, as published by CMS. Standard health survey dates: 19 Sep 2024, 26 May 2022.
Severity mix: J ×2 G ×2 D ×31 E ×4 B ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 5 May 2026 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Complaint investigation | 8 Jun 2026 |
| 5 May 2026 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 8 Jun 2026 |
| 5 May 2026 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation (under dispute review) | 8 Jun 2026 |
| 5 May 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 8 Jun 2026 |
| 5 May 2026 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Complaint investigation | 8 Jun 2026 |
| 10 Apr 2026 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | Past Non-Compliance |
| 10 Apr 2026 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 15 May 2026 |
| 29 Jul 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 5 Sep 2025 |
| 29 Jul 2025 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Complaint investigation | 5 Sep 2025 |
| 27 Jun 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 7 Aug 2025 |
| 27 Jun 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 7 Aug 2025 |
| 4 Feb 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 30 Jan 2025 |
| 23 Dec 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 3 Feb 2025 |
| 19 Sep 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 28 Oct 2024 |
| 19 Sep 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 28 Oct 2024 |
| 19 Sep 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 28 Oct 2024 |
| 19 Sep 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 28 Oct 2024 |
| 19 Sep 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 28 Oct 2024 |
| 19 Sep 2024 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Standard survey | 28 Oct 2024 |
| 19 Sep 2024 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | D | Standard survey | 28 Oct 2024 |
| 19 Sep 2024 | F0806 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D | Standard survey | 28 Oct 2024 |
| 19 Sep 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 28 Oct 2024 |
| 19 Sep 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | B | Standard survey | 28 Oct 2024 |
| 8 May 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 19 Apr 2024 |
| 8 May 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 19 Jun 2024 |
| 26 May 2022 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | J | Standard survey | 12 Jun 2022 |
| 26 May 2022 | F0760 | Ensure that residents are free from significant medication errors. | J | Standard survey | 12 Jun 2022 |
| 26 May 2022 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | G | Standard survey | 6 Jul 2022 |
| 26 May 2022 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | E | Standard survey | 6 Jul 2022 |
| 26 May 2022 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | Standard survey | 6 Jul 2022 |
| 26 May 2022 | F0882 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | E | Standard survey | 6 Jul 2022 |
| 26 May 2022 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 6 Jul 2022 |
| 26 May 2022 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | D | Standard survey | 6 Jul 2022 |
| 26 Sep 2019 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 5 Nov 2019 |
| 26 Sep 2019 | F0610 | Respond appropriately to all alleged violations. | D | Standard survey | 5 Nov 2019 |
| 26 Sep 2019 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 5 Nov 2019 |
| 26 Sep 2019 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 5 Nov 2019 |
| 26 Sep 2019 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 5 Nov 2019 |
| 26 Sep 2019 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 5 Nov 2019 |
| 26 Sep 2019 | F0814 | Dispose of garbage and refuse properly. | D | Standard survey | 5 Nov 2019 |
| 26 Sep 2019 | F0641 | Ensure each resident receives an accurate assessment. | B | Standard survey | 5 Nov 2019 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 10 Apr 2026 | Fine | $13,065 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Connecticut average. Turnover: nursing staff 32.4%, RNs 31.6%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | Connecticut median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 29.9% | 17.6% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 1.2% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 5.2% | 3.1% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.7% | 1.1% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 23.0% | 15.3% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.3% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 19.7% | 17.6% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Complete Care At Kimberly Hall North Llc. Chain: Complete Care (85 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Pc Gen Ct Opco Holdco LLC | 5% or greater direct ownership interest | 100% | 11/15/2022 |
| Pc Gen Ct Opco Topco LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 11/15/2022 |
| Pc Gen Ct Topco LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 11/15/2022 |
| Des Capital LLC | Indirect ownership interest | NOT APPLICABLE | 11/15/2022 |
| Jrk Investments LLC | Indirect ownership interest | NOT APPLICABLE | 11/15/2022 |
| Des Capital LLC | Adp of the snf | NOT APPLICABLE | 11/15/2022 |
| Jrk Investments LLC | Adp of the snf | NOT APPLICABLE | 11/15/2022 |
| Kimberly Hall North Propco LLC | Adp of the snf | NOT APPLICABLE | 11/15/2022 |
| Pc Gen Ct Propco Holdco LLC | Adp of the snf | NOT APPLICABLE | 11/15/2022 |
| Pc Gen Ct Propco Topco LLC | Adp of the snf | NOT APPLICABLE | 10/10/2023 |
| Pc Gen Ct Topco LLC | Adp of the snf | NOT APPLICABLE | 11/15/2022 |
| Peace Capital Holdings LLC | Adp of the snf | NOT APPLICABLE | 11/15/2022 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Capitol County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| 60 West | Rocky Hill | 95 | 5 | 5 | 5 | 16 | 16.8 | — | 24 Jun 2025 |
| Autumn Lake Healthcare At New Britain | New Britain | 282 | 5 | 5 | 2 | 25 | 8.9 | — | 24 Apr 2026 |
| Bradley Home Infirmary/Pavilion | Meriden | 30 | 5 | 4 | 5 | 18 | 60.0 | $8K | 3 Feb 2026 |
| Elim Park Baptist Home, Inc | Cheshire | 90 | 5 | 4 | 5 | 19 | 21.1 | $8K | 13 Sep 2024 |
| Jefferson House | Newington | 104 | 5 | 4 | 5 | 25 | 24.0 | — | 28 Jan 2025 |
| Jerome Home | New Britain | 94 | 5 | 4 | 5 | 21 | 22.3 | $8K | 25 Jul 2025 |
| John L. Levitow Health Care Center | Rocky Hill | 125 | 5 | 4 | 5 | 15 | 12.0 | — | 25 Feb 2025 |
| Livewell Connecticut | Plantsville | 120 | 5 | 4 | 5 | 9 | 7.5 | — | 23 Apr 2026 |
All 65 facilities in Capitol County
Questions and answers
How many deficiencies has Complete Care At Kimberly Hall North been cited for?
41 health deficiencies across the three most recent survey cycles, 4 at the actual-harm or immediate-jeopardy level. The Connecticut median is 35 per facility.
Has Complete Care At Kimberly Hall North been fined?
Yes. CMS lists fines totalling $13K in the period covered.
How does staffing at Complete Care At Kimberly Hall North compare?
Reported total nurse staffing is 3.2 hours per resident per day against a Connecticut median of 3.7 and a national average of 3.9.
Who operates Complete Care At Kimberly Hall North?
It is part of the Complete Care chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Pc Gen Ct Opco Holdco LLC, Pc Gen Ct Opco Topco LLC and Pc Gen Ct Topco LLC. Individual owners and managers are not listed on this site.
When was Complete Care At Kimberly Hall North last inspected?
The most recent survey or investigation in the CMS record is dated 5 May 2026; the most recent standard health survey was 19 Sep 2024.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.