Wisconsin › Manitowoc County › Manitowoc
Complete Care At Manitowoc LLC
2021 S Alverno Rd, Manitowoc, WI 54220
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 150 beds, Complete Care At Manitowoc LLC serves Manitowoc in Manitowoc County, Wisconsin and has taken Medicare and Medicaid residents since 1989.
CMS gives it 4 of 5 stars overall, above the Wisconsin median of 3; the health inspection rating is 4, staffing 3 and quality measures 4.
Inspectors recorded 14 health deficiencies across the three most recent survey cycles (2, 7, 5 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 9.3 per 100 beds, fewer than the state median of 31.8.
CMS lists 1 penalty in the period covered: fines totalling $77K.
Reported nurse staffing is 3.9 hours per resident per day (0.9 RN), close to the Wisconsin median of 4.0; nursing staff turnover is 41.5%.
Compared with county, state and nation
| Measure | This facility | Manitowoc Co. median | Wisconsin median | US average |
|---|---|---|---|---|
| Overall star rating | 4 | 4 | 3 | 3.0 |
| Health citations, 3 cycles | 14 | 22 | 21 | 28.7 |
| Citations per 100 beds | 9.3 | 17.6 | 31.8 | 26.8 |
| Total nurse hours per resident day | 3.9 | 4.0 | 4.0 | 3.9 |
| RN hours per resident day | 0.9 | 1.2 | 0.9 | 0.7 |
| Nursing staff turnover | 41.5% | 42.1% | 46.2% | 45.8% |
| Fines listed | $76,944 | $0 | $0 | — |
County and state figures are medians across facilities (6 in the county, 323 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Wisconsin average per facility for the same cycle, as published by CMS. Standard health survey dates: 1 Oct 2025, 24 Jul 2024.
Severity mix: J ×1 D ×12 E ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 1 Oct 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 10 Dec 2025 |
| 1 Oct 2025 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 10 Nov 2025 |
| 7 Jul 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 7 Aug 2025 |
| 26 Nov 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 25 Dec 2024 |
| 26 Nov 2024 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | D | Complaint investigation | 25 Dec 2024 |
| 26 Nov 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 25 Dec 2024 |
| 24 Jul 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 16 Aug 2024 |
| 24 Jul 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 15 Aug 2024 |
| 24 Jul 2024 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 16 Aug 2024 |
| 27 Sep 2023 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J | Complaint investigation | 25 Oct 2023 |
| 27 Sep 2023 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 25 Oct 2023 |
| 27 Sep 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 25 Oct 2023 |
| 27 Sep 2023 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 25 Oct 2023 |
| 27 Sep 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 25 Oct 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 27 Sep 2023 | Fine | $76,944 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Wisconsin average. Turnover: nursing staff 41.5%, RNs 47.8%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Wisconsin median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 11.3% | 15.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.2% | 1.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 2.6% | 2.3% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 5.1% | 3.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.2% | 0.9% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 15.4% | 16.8% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.2% | 4.4% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 18.4% | 14.4% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Complete Care At Manitowoc Llc. Chain: Complete Care (85 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Eef Capital LLC | 5% or greater direct ownership interest | 40% | 06/01/2018 |
| Snj Wisconsin LLC | 5% or greater direct ownership interest | 60% | 06/01/2018 |
| Eef Capital LLC | Adp of the snf | NOT APPLICABLE | 06/01/2018 |
| Manitowoc Property LLC | Adp of the snf | NOT APPLICABLE | 03/31/2025 |
| Snj Wisconsin LLC | Adp of the snf | NOT APPLICABLE | 06/01/2018 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Manitowoc County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Shady Lane Nursing Care Center | Manitowoc | 50 | 5 | 4 | 5 | 5 | 10.0 | — | 24 Jun 2026 |
| St Marys Home For the Aged | Manitowoc | 84 | 5 | 4 | 5 | 12 | 14.3 | — | 3 Dec 2025 |
| Hamilton Health Services | Two Rivers | 125 | 4 | 4 | 3 | 22 | 17.6 | — | 28 Jan 2026 |
| River'S Bend Health Services | Manitowoc | 100 | 3 | 3 | 3 | 27 | 27.0 | — | 2 Jul 2026 |
| North Ridge Health and Rehabilitation Center | Manitowoc | 94 | 2 | 2 | 2 | 49 | 52.1 | $13K | 14 Apr 2026 |
All 6 facilities in Manitowoc County
Questions and answers
How many deficiencies has Complete Care At Manitowoc LLC been cited for?
14 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Wisconsin median is 21 per facility.
Has Complete Care At Manitowoc LLC been fined?
Yes. CMS lists fines totalling $77K in the period covered.
How does staffing at Complete Care At Manitowoc LLC compare?
Reported total nurse staffing is 3.9 hours per resident per day against a Wisconsin median of 4.0 and a national average of 3.9.
Who operates Complete Care At Manitowoc LLC?
It is part of the Complete Care chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Eef Capital LLC and Snj Wisconsin LLC. Individual owners and managers are not listed on this site.
When was Complete Care At Manitowoc LLC last inspected?
The most recent survey or investigation in the CMS record is dated 1 Oct 2025; the most recent standard health survey was 1 Oct 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.