Wisconsin › Manitowoc County › Manitowoc
River'S Bend Health Services
960 S Rapids Rd, Manitowoc, WI 54220
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
River'S Bend Health Services is a For-profit, corporation nursing home in Manitowoc, Wisconsin, certified for 100 beds and caring for about 84 residents a day.
CMS gives it 3 of 5 stars overall, equal to the Wisconsin median; the health inspection rating is 3, staffing 3 and quality measures 2.
Inspectors recorded 27 health deficiencies across the three most recent survey cycles (10, 13, 4 by cycle, most recent first), none at the actual-harm level. That is 27.0 per 100 beds, about the same as the state median of 31.8.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.6 hours per resident per day (0.7 RN), close to the Wisconsin median of 4.0; nursing staff turnover is 40.9%.
Compared with county, state and nation
| Measure | This facility | Manitowoc Co. median | Wisconsin median | US average |
|---|---|---|---|---|
| Overall star rating | 3 | 4 | 3 | 3.0 |
| Health citations, 3 cycles | 27 | 22 | 21 | 28.7 |
| Citations per 100 beds | 27.0 | 17.6 | 31.8 | 26.8 |
| Total nurse hours per resident day | 3.6 | 4.0 | 4.0 | 3.9 |
| RN hours per resident day | 0.7 | 1.2 | 0.9 | 0.7 |
| Nursing staff turnover | 40.9% | 42.1% | 46.2% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (6 in the county, 323 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Wisconsin average per facility for the same cycle, as published by CMS. Standard health survey dates: 18 Dec 2025, 28 Aug 2024.
Severity mix: D ×21 E ×5 F ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 2 Jul 2026 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 29 Jul 2026 |
| 28 Jan 2026 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 20 Feb 2026 |
| 28 Jan 2026 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 20 Feb 2026 |
| 28 Jan 2026 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 20 Feb 2026 |
| 18 Dec 2025 | F0551 | Give the resident's representative the ability to exercise the resident's rights. | D | Standard survey | 18 Jan 2026 |
| 18 Dec 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 18 Jan 2026 |
| 18 Dec 2025 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 18 Jan 2026 |
| 18 Dec 2025 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | D | Standard survey | 18 Jan 2026 |
| 24 Nov 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 22 Dec 2025 |
| 24 Nov 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 22 Dec 2025 |
| 1 Jul 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 1 Aug 2025 |
| 17 Feb 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 17 Mar 2025 |
| 17 Feb 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | 17 Mar 2025 |
| 28 Aug 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Complaint investigation | 27 Sep 2024 |
| 28 Aug 2024 | F0809 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | E | Standard survey | 27 Sep 2024 |
| 28 Aug 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 27 Sep 2024 |
| 28 Aug 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 27 Sep 2024 |
| 28 Aug 2024 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 27 Sep 2024 |
| 28 Aug 2024 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Complaint investigation | 27 Sep 2024 |
| 28 Aug 2024 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Complaint investigation | 27 Sep 2024 |
| 28 Aug 2024 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Complaint investigation | 27 Sep 2024 |
| 28 Aug 2024 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 27 Sep 2024 |
| 28 Aug 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 27 Sep 2024 |
| 17 Jan 2024 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 16 Feb 2024 |
| 26 Jul 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 26 Aug 2023 |
| 26 Jul 2023 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 26 Aug 2023 |
| 26 Jul 2023 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 26 Aug 2023 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Wisconsin average. Turnover: nursing staff 40.9%, RNs 37.5%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | Wisconsin median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 20.9% | 15.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 2.0% | 1.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.4% | 2.3% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.9% | 3.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.8% | 0.9% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 31.2% | 16.8% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.9% | 4.4% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 14.2% | 14.4% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Nsh Manitowoc Llc. Chain: North Shore Healthcare (59 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Nshf Operations LLC | 5% or greater direct ownership interest | 100% | 07/24/2017 |
| North Shore Healthcare LLC | Operational/managerial control | NOT APPLICABLE | 10/07/2017 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Manitowoc County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Shady Lane Nursing Care Center | Manitowoc | 50 | 5 | 4 | 5 | 5 | 10.0 | — | 24 Jun 2026 |
| St Marys Home For the Aged | Manitowoc | 84 | 5 | 4 | 5 | 12 | 14.3 | — | 3 Dec 2025 |
| Complete Care At Manitowoc LLC | Manitowoc | 150 | 4 | 4 | 3 | 14 | 9.3 | $77K | 1 Oct 2025 |
| Hamilton Health Services | Two Rivers | 125 | 4 | 4 | 3 | 22 | 17.6 | — | 28 Jan 2026 |
| North Ridge Health and Rehabilitation Center | Manitowoc | 94 | 2 | 2 | 2 | 49 | 52.1 | $13K | 14 Apr 2026 |
All 6 facilities in Manitowoc County
Questions and answers
How many deficiencies has River'S Bend Health Services been cited for?
27 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The Wisconsin median is 21 per facility.
Has River'S Bend Health Services been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at River'S Bend Health Services compare?
Reported total nurse staffing is 3.6 hours per resident per day against a Wisconsin median of 4.0 and a national average of 3.9.
Who operates River'S Bend Health Services?
It is part of the North Shore Healthcare chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Nshf Operations LLC and North Shore Healthcare LLC. Individual owners and managers are not listed on this site.
When was River'S Bend Health Services last inspected?
The most recent survey or investigation in the CMS record is dated 2 Jul 2026; the most recent standard health survey was 18 Dec 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.