Connecticut › Northeastern Ct County › Windham
Douglas Manor
103 North Road, Windham, CT 06280
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 90 beds, Douglas Manor serves Windham in Northeastern Ct County, Connecticut and has taken Medicare and Medicaid residents since 1976.
CMS gives it 1 of 5 stars overall, below the Connecticut median of 3; the health inspection rating is 1, staffing 4 and quality measures 2.
Inspectors recorded 57 health deficiencies across the three most recent survey cycles (25, 24, 8 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 63.3 per 100 beds, more than the state median of 29.2.
CMS lists 1 penalty in the period covered: fines totalling $8K.
Reported nurse staffing is 3.6 hours per resident per day (0.5 RN), close to the Connecticut median of 3.7; nursing staff turnover is 31.7%.
Compared with county, state and nation
| Measure | This facility | Northeastern Ct Co. median | Connecticut median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 57 | 30 | 35 | 28.7 |
| Citations per 100 beds | 63.3 | 29.1 | 29.2 | 26.8 |
| Total nurse hours per resident day | 3.6 | 3.9 | 3.7 | 3.9 |
| RN hours per resident day | 0.5 | 0.8 | 0.6 | 0.7 |
| Nursing staff turnover | 31.7% | 41.0% | 35.9% | 45.8% |
| Fines listed | $8,278 | $12,735 | $8,021 | — |
County and state figures are medians across facilities (8 in the county, 191 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Connecticut average per facility for the same cycle, as published by CMS. Standard health survey dates: 22 Apr 2025, 13 Mar 2023.
Severity mix: G ×1 D ×38 E ×14 B ×3 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 8 Apr 2026 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 20 May 2026 |
| 8 Apr 2026 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 20 May 2026 |
| 15 Oct 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 21 Nov 2025 |
| 15 Oct 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 21 Nov 2025 |
| 18 Aug 2025 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Complaint investigation | 29 Sep 2025 |
| 18 Aug 2025 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Complaint investigation | 29 Sep 2025 |
| 18 Aug 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 29 Sep 2025 |
| 22 Apr 2025 | F0553 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. | E | Standard survey | 28 Jun 2025 |
| 22 Apr 2025 | F0565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | E | Standard survey | 28 Jun 2025 |
| 22 Apr 2025 | F0567 | Honor the resident's right to manage his or her financial affairs. | E | Standard survey | 28 Jun 2025 |
| 22 Apr 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Standard survey | 28 Jun 2025 |
| 22 Apr 2025 | F0745 | Provide medically-related social services to help each resident achieve the highest possible quality of life. | E | Standard survey | 28 Jun 2025 |
| 22 Apr 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 28 Jun 2025 |
| 22 Apr 2025 | F0940 | Develop, implement, and/or maintain an effective training program for all new and existing staff members. | E | Standard survey | 28 Jun 2025 |
| 22 Apr 2025 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 28 Jun 2025 |
| 22 Apr 2025 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 28 Jun 2025 |
| 22 Apr 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 28 Jun 2025 |
| 22 Apr 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 28 Jun 2025 |
| 22 Apr 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 28 Jun 2025 |
| 22 Apr 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 28 Jun 2025 |
| 22 Apr 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 28 Jun 2025 |
| 22 Apr 2025 | F0791 | Provide or obtain dental services for each resident. | D | Standard survey | 28 Jun 2025 |
| 22 Apr 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 28 Jun 2025 |
| 22 Apr 2025 | F0570 | Assure the security of all personal funds of residents deposited with the facility. | C | Standard survey | 28 Jun 2025 |
| 22 Apr 2025 | F0568 | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. | B | Standard survey | 28 Jun 2025 |
| 7 Apr 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 19 May 2025 |
| 7 Apr 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 19 May 2025 |
| 6 Dec 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 23 Dec 2024 |
| 30 Jul 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 10 Sep 2024 |
| 30 Jul 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 10 Sep 2024 |
| 13 Mar 2023 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | E | Standard survey | 24 Apr 2023 |
| 13 Mar 2023 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | E | Standard survey | 24 Apr 2023 |
| 13 Mar 2023 | F0810 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. | E | Standard survey | 24 Apr 2023 |
| 13 Mar 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 24 Apr 2023 |
| 13 Mar 2023 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 24 Apr 2023 |
| 13 Mar 2023 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 24 Apr 2023 |
| 13 Mar 2023 | F0553 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. | D | Standard survey | 24 Apr 2023 |
| 13 Mar 2023 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 24 Apr 2023 |
| 13 Mar 2023 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Standard survey | 24 Apr 2023 |
| 13 Mar 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 24 Apr 2023 |
| 13 Mar 2023 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 24 Apr 2023 |
| 13 Mar 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 24 Apr 2023 |
| 13 Mar 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 24 Apr 2023 |
| 13 Mar 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 24 Apr 2023 |
| 13 Mar 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 24 Apr 2023 |
| 13 Mar 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 24 Apr 2023 |
| 13 Mar 2023 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 24 Apr 2023 |
| 13 Mar 2023 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 24 Apr 2023 |
| 13 Mar 2023 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 24 Apr 2023 |
| 13 Mar 2023 | F0888 | Ensure staff are vaccinated for COVID-19 | D | Standard survey | 24 Apr 2023 |
| 13 Mar 2023 | F0641 | Ensure each resident receives an accurate assessment. | B | Standard survey | 24 Apr 2023 |
| 5 Feb 2020 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 18 Mar 2020 |
| 5 Feb 2020 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Standard survey | 18 Mar 2020 |
| 5 Feb 2020 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Standard survey | 18 Mar 2020 |
| 5 Feb 2020 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 18 Mar 2020 |
| 5 Feb 2020 | F0610 | Respond appropriately to all alleged violations. | D | Standard survey | 18 Mar 2020 |
| 5 Feb 2020 | F0730 | Observe each nurse aide's job performance and give regular training. | B | Standard survey | 18 Mar 2020 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 15 Oct 2025 | Fine | $8,278 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Connecticut average. Turnover: nursing staff 31.7%, RNs 10.0%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Connecticut median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 26.9% | 17.6% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 2.0% | 0.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.4% | 1.2% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.7% | 3.1% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.2% | 1.1% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 20.0% | 15.3% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 5.7% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 23.5% | 17.6% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Windham Nursing & Rehabilitation Llc. Chain: Ryders Health Management (7 facilities).
No organisations are listed in the CMS ownership record for this facility.
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Northeastern Ct County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Matulaitis Rehabilitation & Skilled Care | Putnam | 119 | 5 | 5 | 4 | 15 | 12.6 | — | 2 Jul 2026 |
| Pierce Memorial Baptist Home, Inc. | Brooklyn | 72 | 5 | 4 | 5 | 27 | 37.5 | $13K | 17 Jun 2026 |
| Colonial Health & Rehab Center of Plainfield, LLC | Plainfield | 90 | 4 | 4 | 4 | 25 | 27.8 | $13K | 8 Jun 2026 |
| Saint Josephs Living Center Inc | Windham | 120 | 3 | 3 | 4 | 22 | 18.3 | $13K | 1 Apr 2026 |
| Westview Health Care Center | Dayville | 103 | 3 | 2 | 5 | 30 | 29.1 | — | 26 Nov 2025 |
| Davis Place | Danielson | 190 | 1 | 1 | 2 | 31 | 16.3 | $14K | 3 Jun 2026 |
| Villa Maria Nursing and Rehabilitation Community | Plainfield | 56 | 1 | 1 | 2 | 63 | 112.5 | $36K | 15 Jun 2026 |
All 8 facilities in Northeastern Ct County
Questions and answers
How many deficiencies has Douglas Manor been cited for?
57 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Connecticut median is 35 per facility.
Has Douglas Manor been fined?
Yes. CMS lists fines totalling $8K in the period covered.
How does staffing at Douglas Manor compare?
Reported total nurse staffing is 3.6 hours per resident per day against a Connecticut median of 3.7 and a national average of 3.9.
Who operates Douglas Manor?
It is part of the Ryders Health Management chain. Ownership type is for-profit, limited liability company. Individual owners and managers are not listed on this site.
When was Douglas Manor last inspected?
The most recent survey or investigation in the CMS record is dated 8 Apr 2026; the most recent standard health survey was 22 Apr 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.