Virginia › Giles County › Rich Creek
Heritage Hall-Rich Creek
120 Old Virginia Avenue, Rich Creek, VA 24147
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Heritage Hall-Rich Creek, in Rich Creek, Virginia, is certified for 120 beds under for-profit, limited liability company ownership and belongs to the Heritage Hall chain.
CMS gives it 4 of 5 stars overall, above the Virginia median of 3; the health inspection rating is 4, staffing 2 and quality measures 3.
Inspectors recorded 20 health deficiencies across the three most recent survey cycles (10, 2, 8 by cycle, most recent first), none at the actual-harm level. That is 16.7 per 100 beds, fewer than the state median of 34.5.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.6 hours per resident per day (0.4 RN), close to the Virginia median of 3.4; nursing staff turnover is 38.4%.
CMS flags that the facility has not had a standard health inspection in more than two years.
Compared with county, state and nation
| Measure | This facility | Giles Co. median | Virginia median | US average |
|---|---|---|---|---|
| Overall star rating | 4 | 4 | 3 | 3.0 |
| Health citations, 3 cycles | 20 | 20 | 32 | 28.7 |
| Citations per 100 beds | 16.7 | 16.7 | 34.5 | 26.8 |
| Total nurse hours per resident day | 3.6 | 3.6 | 3.4 | 3.9 |
| RN hours per resident day | 0.4 | 0.4 | 0.5 | 0.7 |
| Nursing staff turnover | 38.4% | 38.4% | 48.3% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (1 in the county, 289 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Virginia average per facility for the same cycle, as published by CMS. Standard health survey dates: 14 Mar 2024, 9 Dec 2021.
Severity mix: D ×12 E ×2 F ×1 C ×5
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 14 Mar 2024 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Complaint investigation | 15 May 2024 |
| 14 Mar 2024 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 15 May 2024 |
| 14 Mar 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 15 May 2024 |
| 14 Mar 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 15 May 2024 |
| 14 Mar 2024 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 15 May 2024 |
| 14 Mar 2024 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 15 May 2024 |
| 14 Mar 2024 | F0810 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. | D | Standard survey | 15 May 2024 |
| 14 Mar 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 15 May 2024 |
| 14 Mar 2024 | F0847 | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. | C | Standard survey | 15 May 2024 |
| 14 Mar 2024 | F0848 | Provide a neutral and fair arbitration process and agree to arbitrator and venue. | C | Standard survey | 15 May 2024 |
| 9 Dec 2021 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 3 Jan 2022 |
| 9 Dec 2021 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 3 Jan 2022 |
| 28 Jan 2019 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 12 Mar 2019 |
| 28 Jan 2019 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 12 Mar 2019 |
| 28 Jan 2019 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 12 Mar 2019 |
| 28 Jan 2019 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 12 Mar 2019 |
| 28 Jan 2019 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 12 Mar 2019 |
| 28 Jan 2019 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | C | Standard survey | 12 Mar 2019 |
| 28 Jan 2019 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | C | Standard survey | 12 Mar 2019 |
| 28 Jan 2019 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | C | Standard survey | 12 Mar 2019 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Virginia average. Turnover: nursing staff 38.4%, RNs 45.5%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Virginia median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 21.2% | 13.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.2% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.8% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.3% | 3.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.8% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 21.8% | 14.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.5% | 4.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 28.8% | 13.3% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Rich Creek Life Care, Llc.. Chain: Heritage Hall (15 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| American Healthcare LLC | 5% or greater direct ownership interest | 100% | 06/17/2022 |
| American Healthcare LLC | Operational/managerial control | NOT APPLICABLE | 12/03/2024 |
| American Healthcare LLC | Adp of the snf | NOT APPLICABLE | 12/05/2024 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Questions and answers
How many deficiencies has Heritage Hall-Rich Creek been cited for?
20 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The Virginia median is 32 per facility.
Has Heritage Hall-Rich Creek been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Heritage Hall-Rich Creek compare?
Reported total nurse staffing is 3.6 hours per resident per day against a Virginia median of 3.4 and a national average of 3.9.
Who operates Heritage Hall-Rich Creek?
It is part of the Heritage Hall chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include American Healthcare LLC and American Healthcare LLC. Individual owners and managers are not listed on this site.
When was Heritage Hall-Rich Creek last inspected?
The most recent survey or investigation in the CMS record is dated 14 Mar 2024; the most recent standard health survey was 14 Mar 2024.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.