Virginia › Wise County › Wise
Heritage Hall Wise
9434 Coeburn Mountain Road, Wise, VA 24293
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 97 beds, Heritage Hall Wise serves Wise in Wise County, Virginia and has taken Medicare and Medicaid residents since 2001.
CMS gives it 4 of 5 stars overall, above the Virginia median of 3; the health inspection rating is 4, staffing 2 and quality measures 2.
Inspectors recorded 20 health deficiencies across the three most recent survey cycles (3, 8, 9 by cycle, most recent first), none at the actual-harm level. That is 20.6 per 100 beds, fewer than the state median of 34.5.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.6 hours per resident per day (0.3 RN), close to the Virginia median of 3.4; nursing staff turnover is 37.9%.
Compared with county, state and nation
| Measure | This facility | Wise Co. median | Virginia median | US average |
|---|---|---|---|---|
| Overall star rating | 4 | 4 | 3 | 3.0 |
| Health citations, 3 cycles | 20 | 21 | 32 | 28.7 |
| Citations per 100 beds | 20.6 | 22.8 | 34.5 | 26.8 |
| Total nurse hours per resident day | 3.6 | 3.6 | 3.4 | 3.9 |
| RN hours per resident day | 0.3 | 0.4 | 0.5 | 0.7 |
| Nursing staff turnover | 37.9% | 26.6% | 48.3% | 45.8% |
| Fines listed | $0 | $10,400 | $0 | — |
County and state figures are medians across facilities (3 in the county, 289 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Virginia average per facility for the same cycle, as published by CMS. Standard health survey dates: 1 Aug 2024, 16 Aug 2021.
Severity mix: D ×20
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 1 Aug 2024 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 30 Sep 2024 |
| 1 Aug 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 30 Sep 2024 |
| 1 Aug 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 30 Sep 2024 |
| 16 Aug 2021 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 30 Sep 2021 |
| 16 Aug 2021 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 30 Sep 2021 |
| 16 Aug 2021 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 30 Sep 2021 |
| 16 Aug 2021 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 30 Sep 2021 |
| 16 Aug 2021 | F0808 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. | D | Standard survey | 30 Sep 2021 |
| 16 Aug 2021 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 30 Sep 2021 |
| 16 Aug 2021 | F0849 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D | Standard survey | 30 Sep 2021 |
| 16 Aug 2021 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 30 Sep 2021 |
| 26 Sep 2019 | F0563 | Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing. | D | Standard survey | 10 Nov 2019 |
| 26 Sep 2019 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 10 Nov 2019 |
| 26 Sep 2019 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 10 Nov 2019 |
| 26 Sep 2019 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 10 Nov 2019 |
| 26 Sep 2019 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 10 Nov 2019 |
| 26 Sep 2019 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 10 Nov 2019 |
| 26 Sep 2019 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 10 Nov 2019 |
| 26 Sep 2019 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 10 Nov 2019 |
| 26 Sep 2019 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 10 Nov 2019 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Virginia average. Turnover: nursing staff 37.9%, RNs 40.0%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Virginia median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 13.2% | 13.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.2% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.3% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 9.2% | 3.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.3% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 16.9% | 14.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.5% | 4.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 15.8% | 13.3% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Wise Life Care, Llc. Chain: Heritage Hall (15 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| American Healthcare LLC | 5% or greater direct ownership interest | NO PERCENTAGE PROVIDED | 01/22/2018 |
| American Healthcare LLC | Operational/managerial control | NOT APPLICABLE | 01/22/2018 |
| American Healthcare LLC | Adp of the snf | NOT APPLICABLE | 01/22/2018 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Wise County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Norton Community Hospital SNF Unit | Norton | 44 | 5 | 4 | 5 | 21 | 47.7 | $10K | 12 Feb 2026 |
| Heritage Hall Big Stone Gap | Big Stone Gap | 180 | 4 | 3 | 2 | 41 | 22.8 | $41K | 19 Nov 2024 |
All 3 facilities in Wise County
Questions and answers
How many deficiencies has Heritage Hall Wise been cited for?
20 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The Virginia median is 32 per facility.
Has Heritage Hall Wise been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Heritage Hall Wise compare?
Reported total nurse staffing is 3.6 hours per resident per day against a Virginia median of 3.4 and a national average of 3.9.
Who operates Heritage Hall Wise?
It is part of the Heritage Hall chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include American Healthcare LLC and American Healthcare LLC. Individual owners and managers are not listed on this site.
When was Heritage Hall Wise last inspected?
The most recent survey or investigation in the CMS record is dated 1 Aug 2024; the most recent standard health survey was 1 Aug 2024.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.