Virginia › Wise County › Norton
Norton Community Hospital SNF Unit
100 15th St Nw, Norton, VA 24273
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Norton Community Hospital SNF Unit is a Non-profit, corporation nursing home in Norton, Virginia, certified for 44 beds and caring for about 8 residents a day.
CMS gives it 5 of 5 stars overall, above the Virginia median of 3; the health inspection rating is 4, staffing 5 and quality measures 4.
Inspectors recorded 21 health deficiencies across the three most recent survey cycles (6, 8, 7 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 47.7 per 100 beds, more than the state median of 34.5.
CMS lists 1 penalty in the period covered: fines totalling $10K.
Reported nurse staffing is 7.2 hours per resident per day (4.2 RN), above the Virginia median of 3.4; nursing staff turnover is 11.8%.
Compared with county, state and nation
| Measure | This facility | Wise Co. median | Virginia median | US average |
|---|---|---|---|---|
| Overall star rating | 5 | 4 | 3 | 3.0 |
| Health citations, 3 cycles | 21 | 21 | 32 | 28.7 |
| Citations per 100 beds | 47.7 | 22.8 | 34.5 | 26.8 |
| Total nurse hours per resident day | 7.2 | 3.6 | 3.4 | 3.9 |
| RN hours per resident day | 4.2 | 0.4 | 0.5 | 0.7 |
| Nursing staff turnover | 11.8% | 26.6% | 48.3% | 45.8% |
| Fines listed | $10,400 | $10,400 | $0 | — |
County and state figures are medians across facilities (3 in the county, 289 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Virginia average per facility for the same cycle, as published by CMS. Standard health survey dates: 12 Feb 2026, 29 Apr 2021.
Severity mix: G ×1 D ×19 F ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 12 Feb 2026 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | G | Standard survey | 25 Feb 2026 |
| 12 Feb 2026 | F0636 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D | Standard survey | 13 Feb 2026 |
| 12 Feb 2026 | F0640 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | D | Standard survey | 13 Feb 2026 |
| 12 Feb 2026 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 13 Feb 2026 |
| 12 Feb 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 16 Feb 2026 |
| 12 Feb 2026 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 25 Feb 2026 |
| 29 Apr 2021 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 18 Jun 2021 |
| 29 Apr 2021 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 18 Jun 2021 |
| 29 Apr 2021 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 18 Jun 2021 |
| 29 Apr 2021 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 18 Jun 2021 |
| 29 Apr 2021 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 18 Jun 2021 |
| 29 Apr 2021 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 18 Jun 2021 |
| 29 Apr 2021 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | D | Standard survey | 18 Jun 2021 |
| 29 Apr 2021 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 18 Jun 2021 |
| 6 Sep 2018 | F0583 | Keep residents' personal and medical records private and confidential. | D | Standard survey | 5 Oct 2018 |
| 6 Sep 2018 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 5 Oct 2018 |
| 6 Sep 2018 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 5 Oct 2018 |
| 6 Sep 2018 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 5 Oct 2018 |
| 6 Sep 2018 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 5 Oct 2018 |
| 6 Sep 2018 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 5 Oct 2018 |
| 6 Sep 2018 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 5 Oct 2018 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 12 Feb 2026 | Fine | $10,400 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Virginia average. Turnover: nursing staff 11.8%, RNs 0.0%; — administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Virginia median | US median |
|---|---|---|---|---|
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 3.4% | 1.0% | 1.0% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: non-profit, corporation. Legal business name: Wellmont Health System.
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Wellmont Health System | 5% or greater direct ownership interest | 100% | 08/01/2007 |
| Ballad Health | Adp of the snf | NOT APPLICABLE | 01/31/2025 |
| Wellmont Health System | Adp of the snf | NOT APPLICABLE | 04/01/2004 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Wise County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Heritage Hall Big Stone Gap | Big Stone Gap | 180 | 4 | 3 | 2 | 41 | 22.8 | $41K | 19 Nov 2024 |
| Heritage Hall Wise | Wise | 97 | 4 | 4 | 2 | 20 | 20.6 | — | 1 Aug 2024 |
All 3 facilities in Wise County
Questions and answers
How many deficiencies has Norton Community Hospital SNF Unit been cited for?
21 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Virginia median is 32 per facility.
Has Norton Community Hospital SNF Unit been fined?
Yes. CMS lists fines totalling $10K in the period covered.
How does staffing at Norton Community Hospital SNF Unit compare?
Reported total nurse staffing is 7.2 hours per resident per day against a Virginia median of 3.4 and a national average of 3.9.
Who operates Norton Community Hospital SNF Unit?
Ownership type is non-profit, corporation. Organisations in the CMS ownership record include Wellmont Health System. Individual owners and managers are not listed on this site.
When was Norton Community Hospital SNF Unit last inspected?
The most recent survey or investigation in the CMS record is dated 12 Feb 2026; the most recent standard health survey was 12 Feb 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.