Minnesota › St. Louis County › Chisholm
Heritage Manor
321 Northeast Sixth Street, Chisholm, MN 55719
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Heritage Manor is a Non-profit, church related nursing home in Chisholm, Minnesota, certified for 65 beds and caring for about 57 residents a day.
CMS gives it 1 of 5 stars overall, below the Minnesota median of 3; the health inspection rating is 1, staffing 4 and quality measures 2.
Inspectors recorded 25 health deficiencies across the three most recent survey cycles (16, 6, 3 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 38.5 per 100 beds, more than the state median of 30.0.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.4 hours per resident per day (1.0 RN), close to the Minnesota median of 4.2; nursing staff turnover is 31.0%.
Compared with county, state and nation
| Measure | This facility | St. Louis Co. median | Minnesota median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 25 | 24 | 20 | 28.7 |
| Citations per 100 beds | 38.5 | 34.3 | 30.0 | 26.8 |
| Total nurse hours per resident day | 3.4 | 3.7 | 4.2 | 3.9 |
| RN hours per resident day | 1.0 | 1.0 | 1.0 | 0.7 |
| Nursing staff turnover | 31.0% | 46.2% | 40.0% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (17 in the county, 338 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Minnesota average per facility for the same cycle, as published by CMS. Standard health survey dates: 26 Jun 2025, 16 May 2024.
Severity mix: G ×1 D ×19 E ×1 F ×4
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 26 Jun 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Standard survey | 20 Aug 2025 |
| 26 Jun 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | F | Standard survey | 24 Sep 2025 |
| 26 Jun 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 20 Aug 2025 |
| 26 Jun 2025 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | E | Standard survey | 20 Aug 2025 |
| 26 Jun 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 20 Aug 2025 |
| 26 Jun 2025 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 20 Aug 2025 |
| 26 Jun 2025 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 20 Aug 2025 |
| 26 Jun 2025 | F0605 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Standard survey | 20 Aug 2025 |
| 26 Jun 2025 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 20 Aug 2025 |
| 26 Jun 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 20 Aug 2025 |
| 26 Jun 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 20 Aug 2025 |
| 26 Jun 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 20 Aug 2025 |
| 26 Jun 2025 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 20 Aug 2025 |
| 26 Jun 2025 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 20 Aug 2025 |
| 26 Jun 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 20 Aug 2025 |
| 26 Jun 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 24 Sep 2025 |
| 26 Jun 2025 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | F | Complaint investigation | 20 Aug 2025 |
| 16 May 2024 | F0731 | Request a waiver if it can't meet the nurse staffing requirements. | F | Standard survey | 1 Jul 2024 |
| 16 May 2024 | F0636 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D | Standard survey | 1 Jul 2024 |
| 16 May 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 1 Jul 2024 |
| 16 May 2024 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 1 Jul 2024 |
| 16 May 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 1 Jul 2024 |
| 9 Mar 2023 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 17 Apr 2023 |
| 9 Mar 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 17 Apr 2023 |
| 9 Mar 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 17 Apr 2023 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Minnesota average. Turnover: nursing staff 31.0%, RNs 25.0%; — administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Minnesota median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 25.2% | 18.0% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 2.6% | 1.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 3.6% | 2.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 7.0% | 3.7% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.8% | 1.4% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 31.8% | 20.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 5.7% | 4.9% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 19.4% | 15.9% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: non-profit, church related. Legal business name: Chisholm Health Center. Chain: St. Francis Health Services (14 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Big Stone Therapies, Inc | Operational/managerial control | NOT APPLICABLE | 02/03/2015 |
| Eide Bailly LLP | Operational/managerial control | NOT APPLICABLE | 01/03/2023 |
| St. Francis Health Services of Morris, Inc | Operational/managerial control | NOT APPLICABLE | 05/10/2002 |
| Big Stone Therapies, Inc | Adp of the snf | NOT APPLICABLE | 10/22/2025 |
| Eide Bailly LLP | Adp of the snf | NOT APPLICABLE | 10/22/2025 |
| St. Francis Health Services of Morris, Inc | Adp of the snf | NOT APPLICABLE | 12/01/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in St. Louis County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Boundary Waters Care Center | Ely | 38 | 5 | 5 | 5 | 11 | 28.9 | — | 16 Oct 2024 |
| Ecumen Lakeshore | Duluth | 60 | 5 | 5 | 5 | 2 | 3.3 | — | 7 Aug 2025 |
| Essentia Health Northern Pines Medical Center | Aurora | 33 | 5 | 5 | 5 | 5 | 15.2 | — | 25 Oct 2023 |
| Essentia Health Virginia Care Cent | Virginia | 40 | 5 | 4 | 5 | 9 | 22.5 | — | 26 Mar 2026 |
| Cook Hospital & Care Center | Cook | 28 | 4 | 4 | 4 | 11 | 39.3 | — | 29 May 2026 |
| Cornerstone Villa | Buhl | 43 | 3 | 3 | 4 | 20 | 46.5 | $11K | 4 Dec 2025 |
| Viewcrest Health Center | Duluth | 88 | 3 | 3 | 4 | 25 | 28.4 | $71K | 2 Jun 2026 |
| Bayshore Residence and Rehabilitation Center | Duluth | 140 | 2 | 2 | 4 | 37 | 26.4 | $132K | 26 Jun 2026 |
All 17 facilities in St. Louis County
Questions and answers
How many deficiencies has Heritage Manor been cited for?
25 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Minnesota median is 20 per facility.
Has Heritage Manor been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Heritage Manor compare?
Reported total nurse staffing is 3.4 hours per resident per day against a Minnesota median of 4.2 and a national average of 3.9.
Who operates Heritage Manor?
It is part of the St. Francis Health Services chain. Ownership type is non-profit, church related. Organisations in the CMS ownership record include Big Stone Therapies, Inc, Eide Bailly LLP and St. Francis Health Services of Morris, Inc. Individual owners and managers are not listed on this site.
When was Heritage Manor last inspected?
The most recent survey or investigation in the CMS record is dated 26 Jun 2025; the most recent standard health survey was 26 Jun 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.