Louisiana › St. Tammany County › Mandeville
Heritage Manor of Mandeville
2202 Lonesome Road, Mandeville, LA 70448
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Heritage Manor of Mandeville is a For-profit, limited liability company nursing home in Mandeville, Louisiana, certified for 145 beds and caring for about 114 residents a day.
CMS gives it 2 of 5 stars overall, equal to the Louisiana median; the health inspection rating is 3, staffing 2 and quality measures 1.
Inspectors recorded 27 health deficiencies across the three most recent survey cycles (5, 11, 11 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 18.6 per 100 beds, about the same as the state median of 18.8.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 4.0 hours per resident per day (0.4 RN), close to the Louisiana median of 3.6; nursing staff turnover is 65.5%.
Compared with county, state and nation
| Measure | This facility | St. Tammany Co. median | Louisiana median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 4 | 2 | 3.0 |
| Health citations, 3 cycles | 27 | 17 | 21 | 28.7 |
| Citations per 100 beds | 18.6 | 18.6 | 18.8 | 26.8 |
| Total nurse hours per resident day | 4.0 | 3.9 | 3.6 | 3.9 |
| RN hours per resident day | 0.4 | 0.4 | 0.2 | 0.7 |
| Nursing staff turnover | 65.5% | 51.3% | 47.0% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (9 in the county, 265 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Louisiana average per facility for the same cycle, as published by CMS. Standard health survey dates: 24 Sep 2025, 9 Oct 2024.
Severity mix: J ×1 D ×19 E ×6 F ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 24 Sep 2025 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 6 Nov 2025 |
| 24 Sep 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 6 Nov 2025 |
| 24 Sep 2025 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 6 Nov 2025 |
| 24 Sep 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 6 Nov 2025 |
| 24 Sep 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 6 Nov 2025 |
| 9 Oct 2024 | F0640 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | E | Complaint investigation | 23 Nov 2024 |
| 9 Oct 2024 | F0641 | Ensure each resident receives an accurate assessment. | E | Complaint investigation | 23 Nov 2024 |
| 9 Oct 2024 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 23 Nov 2024 |
| 9 Oct 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | 23 Nov 2024 |
| 9 Oct 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Complaint investigation | 23 Nov 2024 |
| 9 Oct 2024 | F0801 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. | D | Complaint investigation | 23 Nov 2024 |
| 9 Oct 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Complaint investigation | 23 Nov 2024 |
| 9 Oct 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 23 Nov 2024 |
| 9 Oct 2024 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | D | Standard survey | 23 Nov 2024 |
| 9 Oct 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 23 Nov 2024 |
| 9 Oct 2024 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Complaint investigation | 23 Nov 2024 |
| 7 Mar 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Complaint investigation | 19 Apr 2024 |
| 7 Mar 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | Complaint investigation | 19 Apr 2024 |
| 7 Mar 2024 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Complaint investigation | 19 Apr 2024 |
| 7 Mar 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Complaint investigation | 19 Apr 2024 |
| 7 Mar 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 19 Apr 2024 |
| 7 Mar 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 19 Apr 2024 |
| 22 Feb 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Complaint investigation | 7 Apr 2024 |
| 22 Feb 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 7 Apr 2024 |
| 22 Feb 2024 | F0825 | Provide or get specialized rehabilitative services as required for a resident. | D | Complaint investigation | 7 Apr 2024 |
| 1 Nov 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 16 Dec 2023 |
| 16 Aug 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 27 Jul 2023 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Louisiana average. Turnover: nursing staff 65.5%, RNs 50.0%; — administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Louisiana median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 10.4% | 17.0% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.4% | 0.9% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 3.8% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 5.8% | 3.2% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 3.7% | 2.3% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 12.8% | 16.8% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 6.0% | 4.9% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 12.7% | 21.2% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Legal Business Name Not Available.
No organisations are listed in the CMS ownership record for this facility.
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in St. Tammany County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Christwood | Covington | 30 | 5 | 4 | 5 | 8 | 26.7 | — | 28 Jan 2026 |
| Greenbriar Community Care Center | Slidell | 174 | 5 | 5 | 4 | 16 | 9.2 | — | 1 Oct 2025 |
| Forest Manor Nursing and Rehabilitation Center | Covington | 172 | 4 | 4 | 2 | 15 | 8.7 | $14K | 11 Feb 2026 |
| Heritage Manor of Slidell | Slidell | 120 | 4 | 4 | 3 | 17 | 14.2 | $11K | 20 Aug 2025 |
| Trinity Trace Community Care Center | Covington | 116 | 4 | 4 | 3 | 14 | 12.1 | — | 16 Jun 2026 |
| Lacombe Nursing Centre | Lacombe | 98 | 2 | 3 | 2 | 27 | 27.6 | — | 24 Jun 2026 |
| Lakeshore Manor Nursing & RehabSFF Candidate | Slidell | 110 | 1 | 1 | 1 | 49 | 44.5 | $249K | 1 Jul 2026 |
| Pontchartrain Health Care CenterSFF Candidate | Mandeville | 182 | 1 | 1 | 2 | 45 | 24.7 | $106K | 19 Feb 2026 |
All 9 facilities in St. Tammany County
Questions and answers
How many deficiencies has Heritage Manor of Mandeville been cited for?
27 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Louisiana median is 21 per facility.
Has Heritage Manor of Mandeville been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Heritage Manor of Mandeville compare?
Reported total nurse staffing is 4.0 hours per resident per day against a Louisiana median of 3.6 and a national average of 3.9.
Who operates Heritage Manor of Mandeville?
Ownership type is for-profit, limited liability company. Individual owners and managers are not listed on this site.
When was Heritage Manor of Mandeville last inspected?
The most recent survey or investigation in the CMS record is dated 24 Sep 2025; the most recent standard health survey was 24 Sep 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.