Louisiana › St. Tammany County › Mandeville
Pontchartrain Health Care Center
1401 Highway 190, Mandeville, LA 70448
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 182 beds, Pontchartrain Health Care Center serves Mandeville in St. Tammany County, Louisiana and has taken Medicare and Medicaid residents since 1994.
CMS gives it 1 of 5 stars overall, below the Louisiana median of 2; the health inspection rating is 1, staffing 2 and quality measures 1.
Inspectors recorded 45 health deficiencies across the three most recent survey cycles (14, 21, 10 by cycle, most recent first), 3 of them at the actual-harm or immediate-jeopardy level. That is 24.7 per 100 beds, more than the state median of 18.8.
CMS lists 1 penalty in the period covered: fines totalling $106K.
Reported nurse staffing is 3.5 hours per resident per day (0.2 RN), close to the Louisiana median of 3.6; nursing staff turnover is 54.7%.
CMS flags that the facility is a Special Focus Facility candidate.
Compared with county, state and nation
| Measure | This facility | St. Tammany Co. median | Louisiana median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 4 | 2 | 3.0 |
| Health citations, 3 cycles | 45 | 17 | 21 | 28.7 |
| Citations per 100 beds | 24.7 | 18.6 | 18.8 | 26.8 |
| Total nurse hours per resident day | 3.5 | 3.9 | 3.6 | 3.9 |
| RN hours per resident day | 0.2 | 0.4 | 0.2 | 0.7 |
| Nursing staff turnover | 54.7% | 51.3% | 47.0% | 45.8% |
| Fines listed | $105,898 | $0 | $0 | — |
County and state figures are medians across facilities (9 in the county, 265 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Louisiana average per facility for the same cycle, as published by CMS. Standard health survey dates: 13 Jun 2025, 8 May 2024.
Severity mix: K ×3 D ×21 E ×15 F ×3 B ×1 C ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 19 Feb 2026 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 19 Mar 2026 |
| 19 Feb 2026 | F0641 | Ensure each resident receives an accurate assessment. | D | Complaint investigation | 19 Mar 2026 |
| 19 Feb 2026 | F0865 | Have a plan that describes the process for conducting QAPI and QAA activities. | D | Complaint investigation | 19 Mar 2026 |
| 13 Jun 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | K | Standard survey | 10 Jul 2025 |
| 13 Jun 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | K | Standard survey | 10 Jul 2025 |
| 13 Jun 2025 | F0835 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. | K | Standard survey | 10 Jul 2025 |
| 13 Jun 2025 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | E | Standard survey | 10 Jul 2025 |
| 13 Jun 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 10 Jul 2025 |
| 13 Jun 2025 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 10 Jul 2025 |
| 13 Jun 2025 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 10 Jul 2025 |
| 13 Jun 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 10 Jul 2025 |
| 13 Jun 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 10 Jul 2025 |
| 13 Jun 2025 | F0849 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D | Standard survey | 10 Jul 2025 |
| 13 Jun 2025 | F0575 | Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency. | C | Standard survey | 10 Jul 2025 |
| 3 Apr 2025 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Complaint investigation | 11 Apr 2025 |
| 5 Mar 2025 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Complaint investigation | 26 Mar 2025 |
| 5 Mar 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 26 Mar 2025 |
| 5 Mar 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 26 Mar 2025 |
| 13 Nov 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 11 Dec 2024 |
| 13 Nov 2024 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E | Complaint investigation | 11 Dec 2024 |
| 11 Oct 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Complaint investigation | 25 Nov 2024 |
| 11 Oct 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Complaint investigation | 25 Nov 2024 |
| 11 Oct 2024 | F0641 | Ensure each resident receives an accurate assessment. | D | Complaint investigation | 25 Nov 2024 |
| 11 Oct 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 25 Nov 2024 |
| 11 Oct 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 15 Nov 2024 |
| 31 Jul 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Complaint investigation | 3 Sep 2024 |
| 8 May 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Complaint investigation | 21 Jun 2024 |
| 8 May 2024 | F0813 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. | F | Complaint investigation | 21 Jun 2024 |
| 8 May 2024 | F0814 | Dispose of garbage and refuse properly. | F | Complaint investigation | 21 Jun 2024 |
| 8 May 2024 | F0641 | Ensure each resident receives an accurate assessment. | E | Complaint investigation | 21 Jun 2024 |
| 8 May 2024 | F0847 | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. | E | Standard survey | 21 Jun 2024 |
| 8 May 2024 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Complaint investigation | 21 Jun 2024 |
| 8 May 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Complaint investigation | 21 Jun 2024 |
| 8 May 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 21 Jun 2024 |
| 8 May 2024 | F0577 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. | C | Complaint investigation | 21 Jun 2024 |
| 8 May 2024 | F0732 | Post nurse staffing information every day. | B | Complaint investigation | 21 Jun 2024 |
| 15 Feb 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Complaint investigation | 30 Mar 2024 |
| 15 Feb 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Complaint investigation | 30 Mar 2024 |
| 27 Apr 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 11 Jun 2023 |
| 27 Apr 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 11 Jun 2023 |
| 27 Apr 2023 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 11 Jun 2023 |
| 27 Apr 2023 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 11 Jun 2023 |
| 27 Apr 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 11 Jun 2023 |
| 27 Apr 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 11 Jun 2023 |
| 27 Apr 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 11 Jun 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 13 Jun 2025 | Fine | $105,898 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Louisiana average. Turnover: nursing staff 54.7%, RNs 60.0%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Louisiana median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 33.3% | 17.0% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.8% | 0.9% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 9.5% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.4% | 3.2% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 3.3% | 2.3% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 31.7% | 16.8% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.9% | 4.9% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 23.1% | 21.2% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Pontchartrain Guest House Inc. Chain: Inspired Healthcare Management (6 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Pontchartrain Guest House Inc | 5% or greater direct ownership interest | 100% | 07/16/1990 |
| Inspired Healthcare Management, LLC | Operational/managerial control | NOT APPLICABLE | 02/01/2017 |
| Inspired Healthcare Management, LLC | Adp of the snf | NOT APPLICABLE | 10/06/2025 |
| Pontchartrain Guest House Inc | Adp of the snf | NOT APPLICABLE | 07/16/1990 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in St. Tammany County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Christwood | Covington | 30 | 5 | 4 | 5 | 8 | 26.7 | — | 28 Jan 2026 |
| Greenbriar Community Care Center | Slidell | 174 | 5 | 5 | 4 | 16 | 9.2 | — | 1 Oct 2025 |
| Forest Manor Nursing and Rehabilitation Center | Covington | 172 | 4 | 4 | 2 | 15 | 8.7 | $14K | 11 Feb 2026 |
| Heritage Manor of Slidell | Slidell | 120 | 4 | 4 | 3 | 17 | 14.2 | $11K | 20 Aug 2025 |
| Trinity Trace Community Care Center | Covington | 116 | 4 | 4 | 3 | 14 | 12.1 | — | 16 Jun 2026 |
| Heritage Manor of Mandeville | Mandeville | 145 | 2 | 3 | 2 | 27 | 18.6 | — | 24 Sep 2025 |
| Lacombe Nursing Centre | Lacombe | 98 | 2 | 3 | 2 | 27 | 27.6 | — | 24 Jun 2026 |
| Lakeshore Manor Nursing & RehabSFF Candidate | Slidell | 110 | 1 | 1 | 1 | 49 | 44.5 | $249K | 1 Jul 2026 |
All 9 facilities in St. Tammany County
Questions and answers
How many deficiencies has Pontchartrain Health Care Center been cited for?
45 health deficiencies across the three most recent survey cycles, 3 at the actual-harm or immediate-jeopardy level. The Louisiana median is 21 per facility.
Has Pontchartrain Health Care Center been fined?
Yes. CMS lists fines totalling $106K in the period covered.
How does staffing at Pontchartrain Health Care Center compare?
Reported total nurse staffing is 3.5 hours per resident per day against a Louisiana median of 3.6 and a national average of 3.9.
Who operates Pontchartrain Health Care Center?
It is part of the Inspired Healthcare Management chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Pontchartrain Guest House Inc and Inspired Healthcare Management, LLC. Individual owners and managers are not listed on this site.
When was Pontchartrain Health Care Center last inspected?
The most recent survey or investigation in the CMS record is dated 19 Feb 2026; the most recent standard health survey was 13 Jun 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.