Virginia › Pulaski County › Dublin
Highland Ridge Rehab Center
5872 Hanks Street, Dublin, VA 24084
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 132 beds, Highland Ridge Rehab Center serves Dublin in Pulaski County, Virginia and has taken Medicare and Medicaid residents since 1998.
CMS gives it 1 of 5 stars overall, below the Virginia median of 3; the health inspection rating is 2, staffing 1 and quality measures 4.
Inspectors recorded 46 health deficiencies across the three most recent survey cycles (17, 11, 18 by cycle, most recent first), none at the actual-harm level. That is 34.8 per 100 beds, about the same as the state median of 34.5.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.7 hours per resident per day (0.4 RN), close to the Virginia median of 3.4; nursing staff turnover is 64.2%.
Compared with county, state and nation
| Measure | This facility | Pulaski Co. median | Virginia median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 4 | 3 | 3.0 |
| Health citations, 3 cycles | 46 | 46 | 32 | 28.7 |
| Citations per 100 beds | 34.8 | 34.8 | 34.5 | 26.8 |
| Total nurse hours per resident day | 3.7 | 3.7 | 3.4 | 3.9 |
| RN hours per resident day | 0.4 | 0.7 | 0.5 | 0.7 |
| Nursing staff turnover | 64.2% | 64.2% | 48.3% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (2 in the county, 289 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Virginia average per facility for the same cycle, as published by CMS. Standard health survey dates: 26 Feb 2026, 26 Apr 2023.
Severity mix: D ×36 E ×6 F ×3 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 26 Feb 2026 | F0800 | Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs. | F | Standard survey | 12 Apr 2026 |
| 26 Feb 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 12 Apr 2026 |
| 26 Feb 2026 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | E | Standard survey | 12 Apr 2026 |
| 26 Feb 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 12 Apr 2026 |
| 26 Feb 2026 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard survey | 12 Apr 2026 |
| 26 Feb 2026 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 12 Apr 2026 |
| 26 Feb 2026 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Standard survey | 12 Apr 2026 |
| 26 Feb 2026 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Standard survey | 12 Apr 2026 |
| 26 Feb 2026 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 12 Apr 2026 |
| 26 Feb 2026 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 12 Apr 2026 |
| 26 Feb 2026 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Standard survey | 12 Apr 2026 |
| 26 Feb 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 12 Apr 2026 |
| 26 Feb 2026 | F0802 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. | C | Standard survey | 12 Apr 2026 |
| 5 Sep 2025 | F0882 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | F | Complaint investigation | 9 Oct 2025 |
| 5 Sep 2025 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Complaint investigation | 9 Oct 2025 |
| 5 Sep 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 9 Oct 2025 |
| 5 Sep 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 9 Oct 2025 |
| 4 Jan 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Complaint investigation | 8 Mar 2024 |
| 4 Jan 2024 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Complaint investigation | 8 Mar 2024 |
| 4 Jan 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 8 Mar 2024 |
| 4 Jan 2024 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 8 Mar 2024 |
| 4 Jan 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 8 Mar 2024 |
| 4 Jan 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 8 Mar 2024 |
| 4 Jan 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 8 Mar 2024 |
| 4 Jan 2024 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 8 Mar 2024 |
| 4 Jan 2024 | F0791 | Provide or obtain dental services for each resident. | D | Complaint investigation | 8 Mar 2024 |
| 4 Jan 2024 | F0836 | Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards. | D | Complaint investigation | 8 Mar 2024 |
| 4 Jan 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 8 Mar 2024 |
| 4 Jan 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 8 Mar 2024 |
| 26 Apr 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 29 Jun 2023 |
| 26 Apr 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 29 Jun 2023 |
| 26 Apr 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 29 Jun 2023 |
| 26 Apr 2023 | F0660 | Plan the resident's discharge to meet the resident's goals and needs. | D | Standard survey | 29 Jun 2023 |
| 26 Apr 2023 | F0661 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. | D | Standard survey | 26 Apr 2023 |
| 26 Apr 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 29 Jun 2023 |
| 26 Apr 2023 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | D | Standard survey | 29 Jun 2023 |
| 26 Apr 2023 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 29 Jun 2023 |
| 26 Apr 2023 | F0770 | Provide timely, quality laboratory services/tests to meet the needs of residents. | D | Standard survey | 29 Jun 2023 |
| 26 Apr 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 29 Jun 2023 |
| 26 Apr 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 29 Jun 2023 |
| 8 Oct 2021 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 22 Nov 2021 |
| 8 Oct 2021 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Standard survey | 22 Nov 2021 |
| 8 Oct 2021 | F0583 | Keep residents' personal and medical records private and confidential. | D | Standard survey | 22 Nov 2021 |
| 8 Oct 2021 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 22 Nov 2021 |
| 8 Oct 2021 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 22 Nov 2021 |
| 8 Oct 2021 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 22 Nov 2021 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Virginia average. Turnover: nursing staff 64.2%, RNs 76.5%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | Virginia median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 13.8% | 13.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.3% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 4.3% | 3.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.9% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 15.5% | 14.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 5.1% | 4.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 15.0% | 13.3% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Highland Snf Operations Llc. Chain: Hill Valley Healthcare (43 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Landmark Operations Holdings LLC | 5% or greater direct ownership interest | 100% | 07/01/2019 |
| Vnb New York LLC | 5% or greater security interest | NOT APPLICABLE | 07/01/2019 |
| Hvh Landmark Management LLC | Operational/managerial control | NOT APPLICABLE | 07/01/2019 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Pulaski County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Pulaski Hlth & Rehab Cntr | Pulaski | 90 | 4 | 3 | 2 | 22 | 24.4 | — | 6 Nov 2025 |
All 2 facilities in Pulaski County
Questions and answers
How many deficiencies has Highland Ridge Rehab Center been cited for?
46 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The Virginia median is 32 per facility.
Has Highland Ridge Rehab Center been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Highland Ridge Rehab Center compare?
Reported total nurse staffing is 3.7 hours per resident per day against a Virginia median of 3.4 and a national average of 3.9.
Who operates Highland Ridge Rehab Center?
It is part of the Hill Valley Healthcare chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Landmark Operations Holdings LLC and Hvh Landmark Management LLC. Individual owners and managers are not listed on this site.
When was Highland Ridge Rehab Center last inspected?
The most recent survey or investigation in the CMS record is dated 26 Feb 2026; the most recent standard health survey was 26 Feb 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.