Iowa › Polk County › Urbandale
Karen Acres Care Center
3605 Elm Drive, Urbandale, IA 50322
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 35 beds, Karen Acres Care Center serves Urbandale in Polk County, Iowa and has taken Medicare and Medicaid residents since 2002.
CMS gives it 5 of 5 stars overall, above the Iowa median of 3; the health inspection rating is 4, staffing 4 and quality measures 5.
Inspectors recorded 11 health deficiencies across the three most recent survey cycles (3, 5, 3 by cycle, most recent first), none at the actual-harm level. That is 31.4 per 100 beds, about the same as the state median of 27.5.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.3 hours per resident per day (0.7 RN), close to the Iowa median of 3.7; nursing staff turnover is 37.5%.
Compared with county, state and nation
| Measure | This facility | Polk Co. median | Iowa median | US average |
|---|---|---|---|---|
| Overall star rating | 5 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 11 | 22 | 16 | 28.7 |
| Citations per 100 beds | 31.4 | 31.4 | 27.5 | 26.8 |
| Total nurse hours per resident day | 3.3 | 3.9 | 3.7 | 3.9 |
| RN hours per resident day | 0.7 | 0.7 | 0.7 | 0.7 |
| Nursing staff turnover | 37.5% | 47.1% | 41.9% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (30 in the county, 387 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Iowa average per facility for the same cycle, as published by CMS. Standard health survey dates: 11 Jun 2025, 7 Jul 2024.
Severity mix: D ×7 E ×4
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 22 Jun 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 23 Jun 2026 |
| 25 Nov 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 26 Nov 2025 |
| 11 Jun 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 12 Jun 2025 |
| 7 Jul 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 10 Jul 2024 |
| 7 Jul 2024 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Standard survey | 10 Jul 2024 |
| 7 Jul 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 10 Jul 2024 |
| 7 Jul 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 10 Jul 2024 |
| 7 Jul 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 10 Jul 2024 |
| 12 Mar 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 26 Mar 2024 |
| 12 Oct 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 25 Oct 2023 |
| 12 Oct 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 25 Oct 2023 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Iowa average. Turnover: nursing staff 37.5%, RNs —; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Iowa median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 15.9% | 16.8% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.8% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 1.8% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.9% | 3.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 19.0% | 15.9% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.6% | 3.6% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 5.5% | 18.2% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Crystal Inc.
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Bcg Holdings Inc | Adp of the snf | NOT APPLICABLE | 10/01/2024 |
| Blue Stone Therapy Inc | Adp of the snf | NOT APPLICABLE | 01/01/2024 |
| Brighton Consulting Group LLC | Adp of the snf | NOT APPLICABLE | 10/01/2024 |
| Careserv Technologies LLC | Adp of the snf | NOT APPLICABLE | 02/02/2018 |
| Cattail Bcg LLC | Adp of the snf | NOT APPLICABLE | 10/01/2024 |
| Cattail Inc | Adp of the snf | NOT APPLICABLE | 10/01/2024 |
| Ecsi Inc | Adp of the snf | NOT APPLICABLE | 10/01/2024 |
| Grx Holdings, LLC | Adp of the snf | NOT APPLICABLE | 08/01/2018 |
| Health Technologies, Inc | Adp of the snf | NOT APPLICABLE | 04/01/2023 |
| Iowa Health Care Association | Adp of the snf | NOT APPLICABLE | 10/01/2024 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Polk County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Childserve Habilitation Center | Johnston | 74 | 5 | 3 | 5 | 11 | 14.9 | — | 6 Apr 2026 |
| Deerfield Health Care Center | Urbandale | 30 | 5 | 5 | 5 | 4 | 13.3 | — | 2 Jul 2026 |
| Mill-Pond | Ankeny | 60 | 5 | 4 | 5 | 10 | 16.7 | — | 19 Mar 2026 |
| On With Life Long Term Care | Polk City | 40 | 5 | 5 | — | 7 | 17.5 | — | 5 Aug 2025 |
| Prairie Vista Village | Altoona | 46 | 5 | 4 | 5 | 4 | 8.7 | — | 22 May 2025 |
| Scottish Rite Park Inc | Des Moines | 51 | 5 | 3 | 5 | 9 | 17.6 | $56K | 6 May 2026 |
| Wesley On Grand | Des Moines | 80 | 5 | 5 | 4 | 4 | 5.0 | — | 12 Jun 2025 |
| Calvin Community | Des Moines | 59 | 4 | 3 | 5 | 12 | 20.3 | — | 18 Dec 2025 |
All 30 facilities in Polk County
Questions and answers
How many deficiencies has Karen Acres Care Center been cited for?
11 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The Iowa median is 16 per facility.
Has Karen Acres Care Center been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Karen Acres Care Center compare?
Reported total nurse staffing is 3.3 hours per resident per day against a Iowa median of 3.7 and a national average of 3.9.
Who operates Karen Acres Care Center?
Ownership type is for-profit, corporation. Individual owners and managers are not listed on this site.
When was Karen Acres Care Center last inspected?
The most recent survey or investigation in the CMS record is dated 22 Jun 2026; the most recent standard health survey was 11 Jun 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.