Florida › Polk County › Lakeland
Lakeland Hills Center
610 E Bella Vista Dr, Lakeland, FL 33805
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 120 beds, Lakeland Hills Center serves Lakeland in Polk County, Florida and has taken Medicare and Medicaid residents since 1974.
CMS gives it 2 of 5 stars overall, below the Florida median of 3; the health inspection rating is 1, staffing 1 and quality measures 5.
Inspectors recorded 32 health deficiencies across the three most recent survey cycles (14, 16, 2 by cycle, most recent first), 3 of them at the actual-harm or immediate-jeopardy level. That is 26.7 per 100 beds, more than the state median of 15.8.
CMS lists 2 penalties in the period covered: fines totalling $139K and 1 payment denial.
Reported nurse staffing is 3.2 hours per resident per day (0.4 RN), close to the Florida median of 3.6; nursing staff turnover is 50.9%.
Compared with county, state and nation
| Measure | This facility | Polk Co. median | Florida median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 32 | 28 | 18 | 28.7 |
| Citations per 100 beds | 26.7 | 20.8 | 15.8 | 26.8 |
| Total nurse hours per resident day | 3.2 | 3.5 | 3.6 | 3.9 |
| RN hours per resident day | 0.4 | 0.5 | 0.6 | 0.7 |
| Nursing staff turnover | 50.9% | 46.3% | 41.8% | 45.8% |
| Fines listed | $139,373 | $12,051 | $0 | — |
County and state figures are medians across facilities (25 in the county, 694 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Florida average per facility for the same cycle, as published by CMS. Standard health survey dates: 12 Mar 2026, 28 Sep 2023.
Severity mix: K ×3 D ×23 E ×4 F ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 16 Apr 2026 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 16 May 2026 |
| 12 Mar 2026 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 16 May 2026 |
| 12 Mar 2026 | F0565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | D | Standard survey | 12 Apr 2026 |
| 12 Mar 2026 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 12 Apr 2026 |
| 12 Mar 2026 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 12 Apr 2026 |
| 12 Mar 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 16 May 2026 |
| 12 Mar 2026 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 12 Apr 2026 |
| 12 Mar 2026 | F0679 | Provide activities to meet all resident's needs. | D | Standard survey | 12 Apr 2026 |
| 12 Mar 2026 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 12 Apr 2026 |
| 12 Mar 2026 | F0745 | Provide medically-related social services to help each resident achieve the highest possible quality of life. | D | Standard survey | 12 Apr 2026 |
| 12 Mar 2026 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 12 Apr 2026 |
| 12 Mar 2026 | F0770 | Provide timely, quality laboratory services/tests to meet the needs of residents. | D | Standard survey | 12 Apr 2026 |
| 12 Mar 2026 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | D | Standard survey | 16 May 2026 |
| 12 Mar 2026 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | D | Standard survey | 16 May 2026 |
| 11 Apr 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | K | Complaint investigation | 29 Jun 2025 |
| 11 Apr 2025 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | K | Complaint investigation | 29 May 2025 |
| 11 Apr 2025 | F0760 | Ensure that residents are free from significant medication errors. | K | Complaint investigation | 29 May 2025 |
| 11 Apr 2025 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | D | Complaint investigation | 29 Jun 2025 |
| 14 Jan 2025 | F0908 | Keep all essential equipment working safely. | E | Complaint investigation | 14 Feb 2025 |
| 14 Jan 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 14 Feb 2025 |
| 14 Jan 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 14 Feb 2025 |
| 12 Aug 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Complaint investigation | 11 Sep 2024 |
| 28 Sep 2023 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 28 Oct 2023 |
| 28 Sep 2023 | F0565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | E | Standard survey | 28 Oct 2023 |
| 28 Sep 2023 | F0865 | Have a plan that describes the process for conducting QAPI and QAA activities. | E | Standard survey | 28 Oct 2023 |
| 28 Sep 2023 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 28 Oct 2023 |
| 28 Sep 2023 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 28 Oct 2023 |
| 28 Sep 2023 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 28 Oct 2023 |
| 28 Sep 2023 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 28 Oct 2023 |
| 28 Sep 2023 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 28 Oct 2023 |
| 28 Sep 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 28 Oct 2023 |
| 19 Aug 2021 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 19 Sep 2021 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 11 Apr 2025 | Payment denial | — | 17 days |
| 11 Apr 2025 | Fine | $139,373 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Florida average. Turnover: nursing staff 50.9%, RNs 80.0%; 3 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Florida median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 5.6% | 7.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 0.0% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.3% | 2.2% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.1% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 5.6% | 7.7% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.6% | 4.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 9.2% | 7.0% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Lakeland Hills Rehabilitation Center, Llc. Chain: Hearthstone Senior Communities (8 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Lakeland Hills Rehabilitation Center, LLC | 5% or greater direct ownership interest | 100% | 04/01/2009 |
| Hearthstone Senior Communities, Inc. | 5% or greater indirect ownership interest | 100% | 04/01/2009 |
| Consulting Support Services, LLC | Operational/managerial control | NOT APPLICABLE | 06/28/2011 |
| Facility Support Company, LLC | Operational/managerial control | NOT APPLICABLE | 12/13/2010 |
| Kane Financial Services, LLC | Operational/managerial control | NOT APPLICABLE | 06/06/2012 |
| Themis Health Management, LLC | Operational/managerial control | NOT APPLICABLE | 09/01/2009 |
| Consulting Support Services, LLC | Adp of the snf | NOT APPLICABLE | 03/24/2025 |
| Facility Support Company, LLC | Adp of the snf | NOT APPLICABLE | 03/24/2025 |
| Kane Financial Services, LLC | Adp of the snf | NOT APPLICABLE | 03/24/2025 |
| Select Rehabilitation, LLC | Adp of the snf | NOT APPLICABLE | 08/19/2016 |
| Themis Health Management, LLC | Adp of the snf | NOT APPLICABLE | 03/24/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Polk County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Florida Presbyterian Homes Inc | Lakeland | 68 | 5 | 3 | 5 | 16 | 23.5 | — | 26 Feb 2024 |
| Spring Lake Rehabilitation Center | Winter Haven | 132 | 5 | 3 | 5 | 15 | 11.4 | — | 13 Feb 2025 |
| Davenport Nursing and Rehab Center | Davenport | 60 | 4 | 3 | 3 | 17 | 28.3 | $8K | 29 Jan 2026 |
| Life Care Center of Winter Haven | Winter Haven | 177 | 4 | 3 | 4 | 22 | 12.4 | — | 20 Feb 2025 |
| Manor At Carpenters, The | Lakeland | 72 | 4 | 4 | 4 | 15 | 20.8 | $24K | 17 Mar 2025 |
| Palm Garden of Winter Haven | Winter Haven | 120 | 4 | 3 | 5 | 24 | 20.0 | $24K | 20 Jun 2024 |
| Astoria Health and Rehabilitation Center | Winter Haven | 132 | 3 | 2 | 4 | 26 | 19.7 | — | 26 Mar 2024 |
| The Club At Lake Gibson | Lakeland | 120 | 3 | 2 | 2 | 21 | 17.5 | — | 8 May 2026 |
All 25 facilities in Polk County
Questions and answers
How many deficiencies has Lakeland Hills Center been cited for?
32 health deficiencies across the three most recent survey cycles, 3 at the actual-harm or immediate-jeopardy level. The Florida median is 18 per facility.
Has Lakeland Hills Center been fined?
Yes. CMS lists fines totalling $139K in the period covered, plus 1 payment denial.
How does staffing at Lakeland Hills Center compare?
Reported total nurse staffing is 3.2 hours per resident per day against a Florida median of 3.6 and a national average of 3.9.
Who operates Lakeland Hills Center?
It is part of the Hearthstone Senior Communities chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Lakeland Hills Rehabilitation Center, LLC, Hearthstone Senior Communities, Inc. and Consulting Support Services, LLC. Individual owners and managers are not listed on this site.
When was Lakeland Hills Center last inspected?
The most recent survey or investigation in the CMS record is dated 16 Apr 2026; the most recent standard health survey was 12 Mar 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.