Florida › Polk County › Winter Haven
Palm Garden of Winter Haven
1120 Cypress Gardens Blvd, Winter Haven, FL 33884
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Palm Garden of Winter Haven, in Winter Haven, Florida, is certified for 120 beds under for-profit, limited liability company ownership and belongs to the Palm Garden Health And Rehabilitation chain.
CMS gives it 4 of 5 stars overall, above the Florida median of 3; the health inspection rating is 3, staffing 5 and quality measures 4.
Inspectors recorded 24 health deficiencies across the three most recent survey cycles (8, 3, 13 by cycle, most recent first), 2 of them at the actual-harm or immediate-jeopardy level. That is 20.0 per 100 beds, more than the state median of 15.8.
CMS lists 1 penalty in the period covered: fines totalling $24K.
Reported nurse staffing is 3.8 hours per resident per day (0.7 RN), close to the Florida median of 3.6; nursing staff turnover is 30.6%.
CMS flags that the facility has not had a standard health inspection in more than two years.
Compared with county, state and nation
| Measure | This facility | Polk Co. median | Florida median | US average |
|---|---|---|---|---|
| Overall star rating | 4 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 24 | 28 | 18 | 28.7 |
| Citations per 100 beds | 20.0 | 20.8 | 15.8 | 26.8 |
| Total nurse hours per resident day | 3.8 | 3.5 | 3.6 | 3.9 |
| RN hours per resident day | 0.7 | 0.5 | 0.6 | 0.7 |
| Nursing staff turnover | 30.6% | 46.3% | 41.8% | 45.8% |
| Fines listed | $24,395 | $12,051 | $0 | — |
County and state figures are medians across facilities (25 in the county, 694 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Florida average per facility for the same cycle, as published by CMS. Standard health survey dates: 20 Jun 2024, 10 Mar 2022.
Severity mix: G ×2 D ×18 E ×4
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 20 Jun 2024 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | E | Standard survey | 20 Jul 2024 |
| 20 Jun 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 20 Jul 2024 |
| 20 Jun 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 20 Jul 2024 |
| 20 Jun 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 20 Jul 2024 |
| 20 Jun 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 20 Jul 2024 |
| 20 Jun 2024 | F0699 | Provide care or services that was trauma informed and/or culturally competent. | D | Standard survey | 20 Jul 2024 |
| 20 Jun 2024 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 20 Jul 2024 |
| 20 Jun 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 20 Jul 2024 |
| 4 Apr 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Complaint investigation | 1 May 2024 |
| 4 Apr 2024 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | G | Complaint investigation | 1 May 2024 |
| 4 Apr 2024 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 1 May 2024 |
| 4 Apr 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 1 May 2024 |
| 11 Feb 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 27 Feb 2024 |
| 10 Mar 2022 | F0759 | Ensure medication error rates are not 5 percent or greater. | E | Standard survey | 4 Apr 2022 |
| 10 Mar 2022 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 4 Apr 2022 |
| 10 Mar 2022 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | D | Standard survey | 4 Apr 2022 |
| 18 Dec 2020 | F0759 | Ensure medication error rates are not 5 percent or greater. | E | Standard survey | 14 Jan 2021 |
| 18 Dec 2020 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 18 Mar 2021 |
| 18 Dec 2020 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 14 Jan 2021 |
| 18 Dec 2020 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 14 Jan 2021 |
| 18 Dec 2020 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 14 Jan 2021 |
| 18 Dec 2020 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 14 Jan 2021 |
| 18 Dec 2020 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 14 Jan 2021 |
| 18 Dec 2020 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | D | Standard survey | 18 Mar 2021 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 4 Apr 2024 | Fine | $24,395 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Florida average. Turnover: nursing staff 30.6%, RNs 15.8%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Florida median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 8.9% | 7.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.3% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.8% | 0.0% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.1% | 2.2% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.2% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 9.4% | 7.7% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.6% | 4.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 2.2% | 7.0% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Palm Garden Of Winter Haven Llc. Chain: Palm Garden Health And Rehabilitation (14 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Palm Garden Healthcare Holdings, LLC | 5% or greater direct ownership interest | 50% | 11/01/2013 |
| Regions Bank | 5% or greater mortgage interest | NOT APPLICABLE | 11/01/2013 |
| Pgwin Re, LLC | 5% or greater security interest | NOT APPLICABLE | 07/29/2024 |
| Regions Bank | 5% or greater security interest | NOT APPLICABLE | 11/01/2013 |
| Palm Healthcare Management, LLC | Adp of the snf | NOT APPLICABLE | 03/14/2025 |
| Pgwin Re, LLC | Adp of the snf | NOT APPLICABLE | 07/29/2024 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Polk County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Florida Presbyterian Homes Inc | Lakeland | 68 | 5 | 3 | 5 | 16 | 23.5 | — | 26 Feb 2024 |
| Spring Lake Rehabilitation Center | Winter Haven | 132 | 5 | 3 | 5 | 15 | 11.4 | — | 13 Feb 2025 |
| Davenport Nursing and Rehab Center | Davenport | 60 | 4 | 3 | 3 | 17 | 28.3 | $8K | 29 Jan 2026 |
| Life Care Center of Winter Haven | Winter Haven | 177 | 4 | 3 | 4 | 22 | 12.4 | — | 20 Feb 2025 |
| Manor At Carpenters, The | Lakeland | 72 | 4 | 4 | 4 | 15 | 20.8 | $24K | 17 Mar 2025 |
| Astoria Health and Rehabilitation Center | Winter Haven | 132 | 3 | 2 | 4 | 26 | 19.7 | — | 26 Mar 2024 |
| The Club At Lake Gibson | Lakeland | 120 | 3 | 2 | 2 | 21 | 17.5 | — | 8 May 2026 |
| Bartow Center | Bartow | 120 | 2 | 2 | 2 | 17 | 14.2 | $8K | 30 Jul 2024 |
All 25 facilities in Polk County
Questions and answers
How many deficiencies has Palm Garden of Winter Haven been cited for?
24 health deficiencies across the three most recent survey cycles, 2 at the actual-harm or immediate-jeopardy level. The Florida median is 18 per facility.
Has Palm Garden of Winter Haven been fined?
Yes. CMS lists fines totalling $24K in the period covered.
How does staffing at Palm Garden of Winter Haven compare?
Reported total nurse staffing is 3.8 hours per resident per day against a Florida median of 3.6 and a national average of 3.9.
Who operates Palm Garden of Winter Haven?
It is part of the Palm Garden Health And Rehabilitation chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Palm Garden Healthcare Holdings, LLC. Individual owners and managers are not listed on this site.
When was Palm Garden of Winter Haven last inspected?
The most recent survey or investigation in the CMS record is dated 20 Jun 2024; the most recent standard health survey was 20 Jun 2024.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.