Delaware › Sussex County › Milford
Milford Center
700 Marvel Road, Milford, DE 19963
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Milford Center is a For-profit, corporation nursing home in Milford, Delaware, certified for 136 beds and caring for about 89 residents a day.
CMS gives it 2 of 5 stars overall, below the Delaware median of 3; the health inspection rating is 2, staffing 4 and quality measures 4.
Inspectors recorded 61 health deficiencies across the three most recent survey cycles (12, 12, 37 by cycle, most recent first), 4 of them at the actual-harm or immediate-jeopardy level. That is 44.9 per 100 beds, more than the state median of 35.0.
CMS lists 3 penalties in the period covered: fines totalling $177K.
Reported nurse staffing is 3.9 hours per resident per day (0.8 RN), close to the Delaware median of 3.9; nursing staff turnover is 42.0%.
Compared with county, state and nation
| Measure | This facility | Sussex Co. median | Delaware median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 61 | 39 | 33 | 28.7 |
| Citations per 100 beds | 44.9 | 30.0 | 35.0 | 26.8 |
| Total nurse hours per resident day | 3.9 | 3.9 | 3.9 | 3.9 |
| RN hours per resident day | 0.8 | 0.8 | 0.8 | 0.7 |
| Nursing staff turnover | 42.0% | 42.2% | 41.7% | 45.8% |
| Fines listed | $176,862 | $62,618 | $34,838 | — |
County and state figures are medians across facilities (12 in the county, 44 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Delaware average per facility for the same cycle, as published by CMS. Standard health survey dates: 9 Mar 2026, 17 Nov 2025.
Severity mix: J ×2 G ×2 D ×48 E ×7 F ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 9 Mar 2026 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 30 Mar 2026 |
| 9 Mar 2026 | F0605 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Standard survey | 30 Mar 2026 |
| 9 Mar 2026 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 30 Mar 2026 |
| 9 Mar 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 30 Mar 2026 |
| 9 Mar 2026 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 30 Mar 2026 |
| 9 Mar 2026 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Standard survey | 30 Mar 2026 |
| 9 Mar 2026 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 30 Mar 2026 |
| 9 Mar 2026 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 30 Mar 2026 |
| 9 Mar 2026 | F0791 | Provide or obtain dental services for each resident. | D | Standard survey | 30 Mar 2026 |
| 3 Dec 2025 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 19 Jan 2026 |
| 3 Dec 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | 19 Jan 2026 |
| 3 Dec 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 19 Jan 2026 |
| 17 Nov 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 5 Dec 2025 |
| 17 Nov 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Complaint investigation | 5 Dec 2025 |
| 17 Nov 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 5 Dec 2025 |
| 17 Nov 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 5 Dec 2025 |
| 17 Nov 2025 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 5 Dec 2025 |
| 17 Nov 2025 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 5 Dec 2025 |
| 17 Nov 2025 | F0791 | Provide or obtain dental services for each resident. | D | Standard survey | 5 Dec 2025 |
| 17 Nov 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 5 Dec 2025 |
| 26 Jun 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 17 Jun 2025 |
| 25 Nov 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 9 Jan 2025 |
| 25 Nov 2024 | F0610 | Respond appropriately to all alleged violations. | E | Complaint investigation | 9 Jan 2025 |
| 25 Nov 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 9 Jan 2025 |
| 25 Nov 2024 | F0692 | Provide enough food/fluids to maintain a resident's health. | G | Complaint investigation | 9 Jan 2025 |
| 25 Nov 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 9 Jan 2025 |
| 25 Nov 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Standard survey | 9 Jan 2025 |
| 25 Nov 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | E | Complaint investigation | 11 Feb 2025 |
| 25 Nov 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 9 Jan 2025 |
| 25 Nov 2024 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 9 Jan 2025 |
| 25 Nov 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 9 Jan 2025 |
| 25 Nov 2024 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 9 Jan 2025 |
| 25 Nov 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 9 Jan 2025 |
| 25 Nov 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 9 Jan 2025 |
| 25 Nov 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 9 Jan 2025 |
| 25 Nov 2024 | F0773 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. | D | Standard survey | 9 Jan 2025 |
| 25 Nov 2024 | F0791 | Provide or obtain dental services for each resident. | D | Standard survey | 9 Jan 2025 |
| 22 May 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | E | Complaint investigation | 14 Jun 2024 |
| 22 May 2024 | F0565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | D | Complaint investigation | 14 Jun 2024 |
| 22 May 2024 | F0641 | Ensure each resident receives an accurate assessment. | D | Complaint investigation | 14 Jun 2024 |
| 22 May 2024 | F0660 | Plan the resident's discharge to meet the resident's goals and needs. | D | Complaint investigation | 14 Jun 2024 |
| 27 Feb 2024 | F0760 | Ensure that residents are free from significant medication errors. | J | Complaint investigation | 4 Apr 2024 |
| 27 Feb 2024 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Complaint investigation | 4 Apr 2024 |
| 27 Feb 2024 | F0641 | Ensure each resident receives an accurate assessment. | D | Complaint investigation | 6 May 2024 |
| 27 Feb 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 6 May 2024 |
| 27 Feb 2024 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Complaint investigation | 4 Apr 2024 |
| 27 Feb 2024 | F0711 | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. | D | Complaint investigation | 4 Apr 2024 |
| 27 Feb 2024 | F0730 | Observe each nurse aide's job performance and give regular training. | D | Complaint investigation | 4 Apr 2024 |
| 27 Feb 2024 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Complaint investigation | 4 Apr 2024 |
| 27 Feb 2024 | F0941 | Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members. | D | Complaint investigation | 4 Apr 2024 |
| 27 Feb 2024 | F0942 | Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents. | D | Complaint investigation | 4 Apr 2024 |
| 27 Feb 2024 | F0943 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. | D | Complaint investigation | 4 Apr 2024 |
| 27 Feb 2024 | F0944 | Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program. | D | Complaint investigation | 4 Apr 2024 |
| 27 Feb 2024 | F0945 | Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program. | D | Complaint investigation | 4 Apr 2024 |
| 27 Feb 2024 | F0946 | Provide training in compliance and ethics. | D | Complaint investigation | 4 Apr 2024 |
| 27 Feb 2024 | F0947 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | D | Complaint investigation | 4 Apr 2024 |
| 5 Jan 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 6 Feb 2024 |
| 5 Jan 2024 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Complaint investigation | 6 Feb 2024 |
| 5 Jan 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 6 Feb 2024 |
| 5 Jan 2024 | F0947 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | D | Complaint investigation | 6 Feb 2024 |
| 30 Aug 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Complaint investigation | 27 Sep 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 26 Jun 2025 | Fine | $14,508 | |
| 25 Nov 2024 | Fine | $104,696 | |
| 27 Feb 2024 | Fine | $57,658 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Delaware average. Turnover: nursing staff 42.0%, RNs 38.9%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | Delaware median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 14.2% | 11.9% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.4% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.3% | 1.2% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.1% | 2.8% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 0.5% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 26.5% | 14.5% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.7% | 3.4% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 18.1% | 10.3% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: 700 Marvel Road Operations Llc. Chain: Genesis Healthcare (184 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Genesis De Holdings LLC | 5% or greater direct ownership interest | 100% | 04/01/2011 |
| Fc-Gen Operations Investment LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Gen Operations I LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Healthcare Inc | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Healthcare LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Holdings LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Operations LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 04/01/2011 |
| Ghc Holdings LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 04/01/2011 |
| Sun Healthcare Group Inc | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2015 |
| Genesis Operations LLC | Adp of the snf | NOT APPLICABLE | 01/27/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Sussex County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Delmar Nursing & Rehabilitation Center | Delmar | 109 | 5 | 4 | 5 | 17 | 15.6 | $24K | 5 Dec 2025 |
| The Moorings At Lewes | Lewes | 40 | 5 | 5 | 5 | 2 | 5.0 | — | 22 Jan 2024 |
| Willowbrooke Court Skilled Center At Manor House | Seaford | 15 | 5 | 5 | 5 | 7 | 46.7 | — | 6 May 2025 |
| Delaware Veterans Homeabuse icon | Milford | 144 | 4 | 2 | 5 | 21 | 14.6 | $119K | 12 Mar 2026 |
| Lofland Park Center | Seaford | 110 | 4 | 4 | 4 | 20 | 18.2 | — | 30 Jun 2026 |
| Cadia Rehabilitation Renaissance | Millsboro | 130 | 3 | 3 | 4 | 39 | 30.0 | $14K | 25 Aug 2025 |
| Seaford Center | Seaford | 124 | 3 | 3 | 4 | 55 | 44.4 | $192K | 9 Sep 2025 |
| Delaware Bay Rehabilitation and Healthcare Center | Georgetown | 139 | 2 | 2 | 3 | 38 | 27.3 | $63K | 22 Oct 2025 |
All 12 facilities in Sussex County
Questions and answers
How many deficiencies has Milford Center been cited for?
61 health deficiencies across the three most recent survey cycles, 4 at the actual-harm or immediate-jeopardy level. The Delaware median is 33 per facility.
Has Milford Center been fined?
Yes. CMS lists fines totalling $177K in the period covered.
How does staffing at Milford Center compare?
Reported total nurse staffing is 3.9 hours per resident per day against a Delaware median of 3.9 and a national average of 3.9.
Who operates Milford Center?
It is part of the Genesis Healthcare chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Genesis De Holdings LLC, Fc-Gen Operations Investment LLC and Gen Operations I LLC. Individual owners and managers are not listed on this site.
When was Milford Center last inspected?
The most recent survey or investigation in the CMS record is dated 9 Mar 2026; the most recent standard health survey was 9 Mar 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.