New Hampshire › Carroll County › North Conway
Mineral Springs
1251 White Mountain Highway, North Conway, NH 03860
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Mineral Springs is a For-profit, limited liability company nursing home in North Conway, New Hampshire, certified for 87 beds and caring for about 73 residents a day.
CMS gives it 2 of 5 stars overall, below the New Hampshire median of 3; the health inspection rating is 2, staffing 4 and quality measures 2.
Inspectors recorded 27 health deficiencies across the three most recent survey cycles (1, 6, 20 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 31.0 per 100 beds, more than the state median of 13.1.
CMS lists 2 penalties in the period covered: fines totalling $32K.
Reported nurse staffing is 4.1 hours per resident per day (0.9 RN), close to the New Hampshire median of 3.6; nursing staff turnover is 40.0%.
Compared with county, state and nation
| Measure | This facility | Carroll Co. median | New Hampshire median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 4 | 3 | 3.0 |
| Health citations, 3 cycles | 27 | 16 | 12 | 28.7 |
| Citations per 100 beds | 31.0 | 15.4 | 13.1 | 26.8 |
| Total nurse hours per resident day | 4.1 | 4.1 | 3.6 | 3.9 |
| RN hours per resident day | 0.9 | 0.8 | 0.7 | 0.7 |
| Nursing staff turnover | 40.0% | 45.1% | 43.6% | 45.8% |
| Fines listed | $32,148 | $0 | $0 | — |
County and state figures are medians across facilities (3 in the county, 73 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: New Hampshire average per facility for the same cycle, as published by CMS. Standard health survey dates: 7 Aug 2025, 21 Feb 2025.
Severity mix: J ×1 D ×19 E ×4 F ×2 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 7 Aug 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 16 Sep 2025 |
| 21 Feb 2025 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 5 Apr 2025 |
| 21 Feb 2025 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Standard survey | 21 Mar 2025 |
| 21 Feb 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 3 Apr 2025 |
| 21 Feb 2025 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | D | Standard survey | 18 Mar 2025 |
| 21 Feb 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 28 Mar 2025 |
| 21 Feb 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 27 Mar 2025 |
| 12 Sep 2024 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | F | Complaint investigation | 5 Nov 2024 |
| 12 Sep 2024 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 4 Oct 2024 |
| 12 Sep 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Standard survey | 12 Oct 2024 |
| 12 Sep 2024 | F0680 | Ensure the activities program is directed by a qualified professional. | E | Standard survey | 5 Oct 2024 |
| 12 Sep 2024 | F0882 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | E | Standard survey | 4 Nov 2024 |
| 12 Sep 2024 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 29 Oct 2024 |
| 12 Sep 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 1 Nov 2024 |
| 12 Sep 2024 | F0676 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | Standard survey | 7 Nov 2024 |
| 12 Sep 2024 | F0679 | Provide activities to meet all resident's needs. | D | Standard survey | 5 Nov 2024 |
| 12 Sep 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 1 Nov 2024 |
| 12 Sep 2024 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 5 Nov 2024 |
| 12 Sep 2024 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 12 Oct 2024 |
| 12 Sep 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 25 Oct 2024 |
| 12 Sep 2024 | F0865 | Have a plan that describes the process for conducting QAPI and QAA activities. | C | Standard survey | 23 Oct 2024 |
| 30 May 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | J | Complaint investigation | 2 May 2024 |
| 1 Feb 2024 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 28 Feb 2024 |
| 8 Nov 2023 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Complaint investigation | 16 Dec 2023 |
| 8 Nov 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 4 Dec 2023 |
| 8 Nov 2023 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 4 Dec 2023 |
| 8 Nov 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 9 Nov 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 30 May 2024 | Fine | $16,801 | |
| 13 Sep 2023 | Fine | $15,347 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the New Hampshire average. Turnover: nursing staff 40.0%, RNs 15.4%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | New Hampshire median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 29.9% | 22.6% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.6% | 0.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.5% | 1.4% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 4.0% | 4.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.4% | 1.2% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 25.3% | 17.7% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.2% | 3.7% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 18.8% | 16.8% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: North Conway Snf Opco Llc. Chain: 603 Healthcare (7 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Black Mountain Peak Healthcare, LLC | 5% or greater direct ownership interest | 100% | 01/25/2024 |
| Pr Nh Holdings LLC | 5% or greater indirect ownership interest | 48% | 02/19/2024 |
| Rr Nh Holdings LLC | 5% or greater indirect ownership interest | 48% | 02/19/2024 |
| 603 Healthcare LLC | Operational/managerial control | NOT APPLICABLE | 10/28/2024 |
| 603 Healthcare LLC | Adp of the snf | NOT APPLICABLE | 10/28/2024 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Carroll County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Mountain View Community | Ossipee | 103 | 4 | 4 | 4 | 6 | 5.8 | — | 14 Nov 2025 |
| Wolfeboro Bay Center | Wolfeboro | 104 | 4 | 4 | 4 | 16 | 15.4 | — | 16 Apr 2026 |
All 3 facilities in Carroll County
Questions and answers
How many deficiencies has Mineral Springs been cited for?
27 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The New Hampshire median is 12 per facility.
Has Mineral Springs been fined?
Yes. CMS lists fines totalling $32K in the period covered.
How does staffing at Mineral Springs compare?
Reported total nurse staffing is 4.1 hours per resident per day against a New Hampshire median of 3.6 and a national average of 3.9.
Who operates Mineral Springs?
It is part of the 603 Healthcare chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Black Mountain Peak Healthcare, LLC, Pr Nh Holdings LLC and Rr Nh Holdings LLC. Individual owners and managers are not listed on this site.
When was Mineral Springs last inspected?
The most recent survey or investigation in the CMS record is dated 7 Aug 2025; the most recent standard health survey was 7 Aug 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.