Virginia › Suffolk City County › Suffolk
Nans Pointe Rehabilitation and Nursing
200 West Constance Road, Suffolk, VA 23434
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 148 beds, Nans Pointe Rehabilitation and Nursing serves Suffolk in Suffolk City County, Virginia and has taken Medicare and Medicaid residents since 1991.
CMS gives it 1 of 5 stars overall, below the Virginia median of 3; the health inspection rating is 1, staffing 2 and quality measures 3.
Inspectors recorded 51 health deficiencies across the three most recent survey cycles (33, 11, 7 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 34.5 per 100 beds, about the same as the state median of 34.5.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.8 hours per resident per day (0.3 RN), close to the Virginia median of 3.4; nursing staff turnover is 62.7%.
CMS flags that the facility has not had a standard health inspection in more than two years.
Compared with county, state and nation
| Measure | This facility | Suffolk City Co. median | Virginia median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 51 | 51 | 32 | 28.7 |
| Citations per 100 beds | 34.5 | 37.5 | 34.5 | 26.8 |
| Total nurse hours per resident day | 3.8 | 3.8 | 3.4 | 3.9 |
| RN hours per resident day | 0.3 | 0.6 | 0.5 | 0.7 |
| Nursing staff turnover | 62.7% | 66.0% | 48.3% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (4 in the county, 289 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Virginia average per facility for the same cycle, as published by CMS. Standard health survey dates: 12 Jul 2022, 16 May 2019.
Severity mix: G ×1 D ×32 E ×14 F ×3 B ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 25 Apr 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Complaint investigation | 9 Jun 2026 |
| 25 Apr 2026 | F0835 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. | D | Complaint investigation | 9 Jun 2026 |
| 25 Apr 2026 | F0837 | Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility. | D | Complaint investigation | 9 Jun 2026 |
| 25 Apr 2026 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | D | Complaint investigation | 9 Jun 2026 |
| 23 Oct 2025 | F0577 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. | D | Complaint investigation | 5 Dec 2025 |
| 23 Oct 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 5 Dec 2025 |
| 23 Oct 2025 | F0773 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. | D | Complaint investigation | 5 Dec 2025 |
| 23 Oct 2025 | F0825 | Provide or get specialized rehabilitative services as required for a resident. | D | Complaint investigation | 5 Dec 2025 |
| 23 Oct 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 5 Dec 2025 |
| 12 Jul 2022 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | G | Standard survey | 19 Aug 2022 |
| 12 Jul 2022 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | F | Standard survey | 19 Aug 2022 |
| 12 Jul 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 15 Dec 2022 |
| 12 Jul 2022 | F0814 | Dispose of garbage and refuse properly. | F | Standard survey | 19 Aug 2022 |
| 12 Jul 2022 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 19 Aug 2022 |
| 12 Jul 2022 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Standard survey | 15 Dec 2022 |
| 12 Jul 2022 | F0760 | Ensure that residents are free from significant medication errors. | E | Standard survey | 15 Dec 2022 |
| 12 Jul 2022 | F0840 | Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service. | E | Standard survey | 19 Aug 2022 |
| 12 Jul 2022 | F0868 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | E | Standard survey | 19 Aug 2022 |
| 12 Jul 2022 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Standard survey | 15 Dec 2022 |
| 12 Jul 2022 | F0886 | Perform COVID19 testing on residents and staff. | E | Standard survey | 19 Aug 2022 |
| 12 Jul 2022 | F0908 | Keep all essential equipment working safely. | E | Standard survey | 19 Aug 2022 |
| 12 Jul 2022 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E | Standard survey | 15 Dec 2022 |
| 12 Jul 2022 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 19 Aug 2022 |
| 12 Jul 2022 | F0620 | Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide. | D | Standard survey | 19 Aug 2022 |
| 12 Jul 2022 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 15 Dec 2022 |
| 12 Jul 2022 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 19 Aug 2022 |
| 12 Jul 2022 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 19 Aug 2022 |
| 12 Jul 2022 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 15 Dec 2022 |
| 12 Jul 2022 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | D | Standard survey | 19 Aug 2022 |
| 12 Jul 2022 | F0865 | Have a plan that describes the process for conducting QAPI and QAA activities. | D | Standard survey | 15 Dec 2022 |
| 12 Jul 2022 | F0881 | Implement a program that monitors antibiotic use. | D | Standard survey | 19 Aug 2022 |
| 12 Jul 2022 | F0882 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | D | Standard survey | 19 Aug 2022 |
| 12 Jul 2022 | F0885 | Report COVID19 data to residents and families. | D | Standard survey | 19 Aug 2022 |
| 16 May 2019 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | E | Standard survey | 20 Jun 2019 |
| 16 May 2019 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 20 Jun 2019 |
| 16 May 2019 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 20 Jun 2019 |
| 16 May 2019 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | Standard survey | 20 Jun 2019 |
| 16 May 2019 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 20 Jun 2019 |
| 16 May 2019 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 20 Jun 2019 |
| 16 May 2019 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 20 Jun 2019 |
| 16 May 2019 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 20 Jun 2019 |
| 16 May 2019 | F0712 | Ensure that the resident and his/her doctor meet face-to-face at all required visits. | D | Standard survey | 20 Jun 2019 |
| 16 May 2019 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | D | Standard survey | 20 Jun 2019 |
| 16 May 2019 | F0881 | Implement a program that monitors antibiotic use. | D | Standard survey | 20 Jun 2019 |
| 10 Aug 2017 | F0278 | Ensure each resident receives an accurate assessment by a qualified health professional. | E | Standard survey | 22 Sep 2017 |
| 10 Aug 2017 | F0333 | Ensure that residents are safe from serious medication errors. | E | Standard survey | 22 Sep 2017 |
| 10 Aug 2017 | F0224 | Protect each resident from mistreatment, neglect and misappropriation of personal property. | D | Standard survey | 22 Sep 2017 |
| 10 Aug 2017 | F0285 | Coordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients. | D | Standard survey | 22 Sep 2017 |
| 10 Aug 2017 | F0315 | Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions. | D | Standard survey | 22 Sep 2017 |
| 10 Aug 2017 | F0431 | Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. | D | Standard survey | 22 Sep 2017 |
| 10 Aug 2017 | F0167 | Allow residents to easily view the results of the nursing home's most recent inspection. | B | Standard survey | 22 Sep 2017 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Virginia average. Turnover: nursing staff 62.7%, RNs 80.0%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | Virginia median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 24.0% | 13.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.4% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 2.3% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 0.9% | 3.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.5% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 27.5% | 14.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 5.3% | 4.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 6.0% | 13.3% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Nans Pointe Rehabilitation And Nursing Llc. Chain: Eastern Healthcare Group (18 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Va SNF Operations Holdings LLC | 5% or greater direct ownership interest | 100% | 01/31/2024 |
| Jj United Tr | 5% or greater indirect ownership interest | 50% | 01/31/2024 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Suffolk City County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Lake Prince Woods, Inc | Suffolk | 40 | 5 | 5 | 5 | 6 | 15.0 | — | 26 Nov 2025 |
| Autumn Care of Suffolk | Suffolk | 110 | 2 | 3 | 1 | 52 | 47.3 | — | 18 Sep 2024 |
| Northern Cardinal Rehabilitation and Nursing | Suffolk | 120 | 1 | 2 | 1 | 45 | 37.5 | — | 8 Jan 2025 |
All 4 facilities in Suffolk City County
Questions and answers
How many deficiencies has Nans Pointe Rehabilitation and Nursing been cited for?
51 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Virginia median is 32 per facility.
Has Nans Pointe Rehabilitation and Nursing been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Nans Pointe Rehabilitation and Nursing compare?
Reported total nurse staffing is 3.8 hours per resident per day against a Virginia median of 3.4 and a national average of 3.9.
Who operates Nans Pointe Rehabilitation and Nursing?
It is part of the Eastern Healthcare Group chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Va SNF Operations Holdings LLC and Jj United Tr. Individual owners and managers are not listed on this site.
When was Nans Pointe Rehabilitation and Nursing last inspected?
The most recent survey or investigation in the CMS record is dated 25 Apr 2026; the most recent standard health survey was 12 Jul 2022.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.