California › Orange County › Orange
New Orange Hills
5017 E. Chapman Avenue, Orange, CA 92869
Overall★★★★★
Health inspection★★★★★
Staffing★★★★★
Quality measures★★★★★
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
New Orange Hills, in Orange, California, is certified for 145 beds under for-profit, corporation ownership and belongs to the The Ensign Group chain.
CMS gives it 1 of 5 stars overall, below the California median of 3; the health inspection rating is 2, staffing 1 and quality measures 4.
Inspectors recorded 82 health deficiencies across the three most recent survey cycles (25, 29, 28 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 56.6 per 100 beds, about the same as the state median of 51.1.
CMS lists 2 penalties in the period covered: fines totalling $8K and 1 payment denial.
Reported nurse staffing is 5.0 hours per resident per day (0.5 RN), close to the California median of 4.2.
82health deficiencies, 3 survey cycles1 at actual harm or worse
$8Kfines listed by CMS2 penalties in period
5.0nurse hours per resident per daystate median 4.2
94%occupancy (residents ÷ beds)137 residents a day
Compared with county, state and nation
| Measure | This facility | Orange Co. median | California median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 82 | 66 | 44 | 28.7 |
| Citations per 100 beds | 56.6 | 69.7 | 51.1 | 26.8 |
| Total nurse hours per resident day | 5.0 | 4.3 | 4.2 | 3.9 |
| RN hours per resident day | 0.5 | 0.5 | 0.5 | 0.7 |
| Nursing staff turnover | — | 30.8% | 36.4% | 45.8% |
| Fines listed | $8,278 | $0 | $0 | — |
County and state figures are medians across facilities (72 in the county, 1165 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: California average per facility for the same cycle, as published by CMS. Standard health survey dates: 18 Feb 2026, 15 Nov 2024.
Severity mix: G ×1 D ×67 E ×5 B ×9
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
Isolated
Pattern
Widespread
Immediate jeopardy
J
K
L
Actual harm
G
H
I
Potential for more than minimal harm
D
E
F
Potential for minimal harm
A
B
C
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 18 Feb 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 13 Mar 2026 |
| 18 Feb 2026 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 13 Mar 2026 |
| 18 Feb 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 13 Mar 2026 |
| 18 Feb 2026 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 13 Mar 2026 |
| 18 Feb 2026 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 13 Mar 2026 |
| 18 Feb 2026 | F0583 | Keep residents' personal and medical records private and confidential. | D | Standard survey | 13 Mar 2026 |
| 18 Feb 2026 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 13 Mar 2026 |
| 18 Feb 2026 | F0605 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Standard survey | 13 Mar 2026 |
| 18 Feb 2026 | F0687 | Provide appropriate foot care. | D | Standard survey | 13 Mar 2026 |
| 18 Feb 2026 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 13 Mar 2026 |
| 18 Feb 2026 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 13 Mar 2026 |
| 18 Feb 2026 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Standard survey | 13 Mar 2026 |
| 18 Feb 2026 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 13 Mar 2026 |
| 18 Feb 2026 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 13 Mar 2026 |
| 18 Feb 2026 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 13 Mar 2026 |
| 18 Feb 2026 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Standard survey | 13 Mar 2026 |
| 18 Feb 2026 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | D | Standard survey | 13 Mar 2026 |
| 18 Feb 2026 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | B | Standard survey | 13 Mar 2026 |
| 18 Feb 2026 | F0730 | Observe each nurse aide's job performance and give regular training. | B | Standard survey | 13 Mar 2026 |
| 18 Feb 2026 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | Standard survey | 13 Mar 2026 |
| 26 Nov 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 8 Dec 2025 |
| 26 Nov 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | Complaint investigation | 8 Dec 2025 |
| 10 Nov 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 23 Dec 2025 |
| 18 Sep 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 10 Oct 2025 |
| 6 Aug 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 13 Aug 2025 |
| 10 Jul 2025 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Complaint investigation | 30 Jul 2025 |
| 14 May 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 4 Jun 2025 |
| 14 May 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 4 Jun 2025 |
| 14 May 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 4 Jun 2025 |
| 14 May 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | Complaint investigation | 4 Jun 2025 |
| 28 Feb 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 20 Mar 2025 |
| 28 Feb 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 20 Mar 2025 |
| 7 Jan 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | B | Complaint investigation | 28 Jan 2025 |
| 15 Nov 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 14 Dec 2024 |
| 15 Nov 2024 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 14 Dec 2024 |
| 15 Nov 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 14 Dec 2024 |
| 15 Nov 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 14 Dec 2024 |
| 15 Nov 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 14 Dec 2024 |
| 15 Nov 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 14 Dec 2024 |
| 15 Nov 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 14 Dec 2024 |
| 15 Nov 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 14 Dec 2024 |
| 15 Nov 2024 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 14 Dec 2024 |
| 15 Nov 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 14 Dec 2024 |
| 15 Nov 2024 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Standard survey | 14 Dec 2024 |
| 15 Nov 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 14 Dec 2024 |
| 15 Nov 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 14 Dec 2024 |
| 15 Nov 2024 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 14 Dec 2024 |
| 15 Nov 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 14 Dec 2024 |
| 15 Nov 2024 | F0773 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. | D | Standard survey | 14 Dec 2024 |
| 15 Nov 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 14 Dec 2024 |
| 15 Nov 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 14 Dec 2024 |
| 15 Nov 2024 | F0881 | Implement a program that monitors antibiotic use. | D | Complaint investigation | 14 Dec 2024 |
| 15 Nov 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | B | Complaint investigation | 14 Dec 2024 |
| 1 Aug 2024 | F0880 | Provide and implement an infection prevention and control program. | B | Complaint investigation | 12 Aug 2024 |
| 30 May 2024 | F0558 | Reasonably accommodate the needs and preferences of each resident. | B | Complaint investigation | 14 Jun 2024 |
| 21 Mar 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 13 Apr 2024 |
| 21 Mar 2024 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Complaint investigation | 13 Apr 2024 |
| 21 Mar 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 12 Apr 2024 |
| 12 Mar 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 27 Mar 2024 |
| 24 Jan 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 15 Feb 2024 |
| 24 Jan 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 15 Feb 2024 |
| 24 Jan 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 15 Feb 2024 |
| 13 Dec 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 29 Dec 2023 |
| 13 Dec 2023 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 29 Dec 2023 |
| 17 Nov 2023 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Complaint investigation | 5 Dec 2023 |
| 23 Oct 2023 | F0661 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. | D | Complaint investigation | 7 Nov 2023 |
| 30 Aug 2023 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 12 Sep 2023 |
| 30 Aug 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 12 Sep 2023 |
| 30 Aug 2023 | F0909 | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. | D | Complaint investigation | 12 Sep 2023 |
| 16 May 2022 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Standard survey | 16 Jun 2022 |
| 16 May 2022 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 16 Jun 2022 |
| 16 May 2022 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 16 Jun 2022 |
| 16 May 2022 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 16 Jun 2022 |
| 16 May 2022 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 16 Jun 2022 |
| 16 May 2022 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 16 Jun 2022 |
| 16 May 2022 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 16 Jun 2022 |
| 16 May 2022 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 16 Jun 2022 |
| 16 May 2022 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 16 Jun 2022 |
| 16 May 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 16 Jun 2022 |
| 16 May 2022 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 16 Jun 2022 |
| 16 May 2022 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 16 Jun 2022 |
| 16 May 2022 | F0908 | Keep all essential equipment working safely. | D | Standard survey | 16 Jun 2022 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 10 Nov 2025 | Payment denial | — | 13 days |
| 10 Nov 2025 | Fine | $8,278 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the California average. Turnover: nursing staff —, RNs —; — administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | California median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 4.0% | 8.9% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.3% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 0.7% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 0.7% | 1.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.2% | 0.8% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 9.3% | 8.6% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.2% | 3.6% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 7.9% | 9.1% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Hollyleaf Healthcare, Inc.. Chain: The Ensign Group (342 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Ensign Services Inc | Adp of the snf | NOT APPLICABLE | 11/01/2022 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Orange County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Freedom Village Healthcare Center | Lake Forest | 52 | 5 | 3 | 5 | 56 | 107.7 | — | 2 Jun 2026 |
| Greenfield Care Center of Fullerton, LLC | Fullerton | 99 | 5 | 4 | 5 | 30 | 30.3 | — | 2 Apr 2026 |
| La Palma Nursing Center | Anaheim | 72 | 5 | 3 | 5 | 62 | 86.1 | — | 6 Feb 2026 |
| Orchards Skilled Nursing | Rancho Mission Viejo | 49 | 5 | 4 | 5 | 39 | 79.6 | — | 17 Apr 2025 |
| Sun Mar Nursing Center | Anaheim | 69 | 5 | 5 | 3 | 20 | 29.0 | — | 3 Feb 2026 |
| The Grove Post Acute | Garden Grove | 97 | 5 | 4 | 4 | 39 | 40.2 | — | 10 Feb 2026 |
| Town & Country | Santa Ana | 96 | 5 | 3 | 5 | 53 | 55.2 | — | 10 Mar 2026 |
| Victoria Healthcare and Rehabilitation Center | Costa Mesa | 79 | 5 | 5 | 3 | 27 | 34.2 | — | 4 Sep 2025 |
All 72 facilities in Orange County
Questions and answers
How many deficiencies has New Orange Hills been cited for?
82 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The California median is 44 per facility.
Has New Orange Hills been fined?
Yes. CMS lists fines totalling $8K in the period covered, plus 1 payment denial.
How does staffing at New Orange Hills compare?
Reported total nurse staffing is 5.0 hours per resident per day against a California median of 4.2 and a national average of 3.9.
Who operates New Orange Hills?
It is part of the The Ensign Group chain. Ownership type is for-profit, corporation. Individual owners and managers are not listed on this site.
When was New Orange Hills last inspected?
The most recent survey or investigation in the CMS record is dated 18 Feb 2026; the most recent standard health survey was 18 Feb 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.